Earls Kitchen + Bar - Calgary Tin Palace

Review summary

1. J

   Jill

   Calgary

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 1
   4. Ambience 4

   I don't want to get our server in trouble, but I don't think she's had much training… My sister ordered a glass of wine and asked her about the wine and she described it as sour. We had to move tables because the one chair was so concaved I couldn't sit in it.. we had to ask three times to get our dishes cleared after our main course.
   

   Is this helpful?

   Report
2. R

   Richard

   Calgary

   54 reviews

   vip
   5.0

   54 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were four for a Sunday brunch. We all had some form of Eggs Benedict which was delicious and wine or Sangria which was also excellent. Our server Cayleigh was excellent and the entire experience was what one expects at Earls, especially when the "music" is very low so you can hardly hear the thump thump thumping. A wonderful brunch was had by all.
   

   Is this helpful?

   Report
3. M

   Melanie

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   In most restaurants like this one, they have shrunk the wine glass size (from 9oz to 8) and dramatically increased the price. I don’t mind paying more for food but the wine is dropping off my list :(
   

   Is this helpful?

   Report
4. K

   Karen

   Calgary

   16 reviews

   5.0

   16 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome service and great attention to my gluten sensitivity!
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded 7 days ago

   Thank you so much for your kind words Karen! We're so glad you enjoyed dining with us. We take pride in accommodating our guests’ needs and are thrilled we could meet yours. We hope to welcome you back soon! Cheers, Taryn Svoboda
   

   Is this helpful?

   Report
5. S

   Sydney

   Calgary

   1 review

   vip
   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Bad service and food took forever with a few mistakes
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded 7 days ago

   Thank you for your feedback Sydney. We're truly sorry to hear that your experience didn’t meet your expectations. We take service and food quality seriously, and we apologize for the delays and mistakes you encountered. Your comments are valuable to us, and we’ll be sure to address these issues with our team to improve moving forward. We hope you’ll give us another chance to provide you with a better experience in the future and I would love for you to reach out to provide any additional information about your experience with us. You can reach me through my email Taryn.svoboda@earls.ca Warm regards, Taryn Svoboda - Guest experience manager
   

   Is this helpful?

   Report
6. G

   Gina

   Calgary

   1 review

   5.0

   1 review

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great place to meet for a business lunch! The atmosphere was quiet and service was quick
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded on December 2, 2024

   Thank you Gina for your review! We're glad to hear you had a great experience and that the atmosphere and service met your needs. We look forward to welcoming you again soon! Cheers, Taryn Svoboda - Guest Experience Manager
   

   Is this helpful?

   Report
7. R

   Richard

   Calgary

   54 reviews

   vip
   5.0

   54 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our server Mackenzie and her helpers were outstanding. They were attentive and tuned in to our drink and dinner orders. We couldn't have asked for better service. The ambience was great except for the thump! thump! thump! of the background "music", not really music, but more like just noise. We asked for it to be turned down by the person in charge, and it was, which helped a bit.
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded on November 27, 2024

   Thank you for your review Richard! We're thrilled to hear that you received outstanding service from Mackenzie and the other partners. We’ll be sure to pass along your compliments to her and the rest of the staff—it's always wonderful to hear when our team provides great service. We also appreciate your feedback about the background music. We understand how important the right atmosphere is for a dining experience, and we’re sorry that the volume wasn't quite right during your visit. We’re glad that turning it down helped, and we'll continue to monitor the sound levels to ensure a more comfortable dining environment for everyone. Thanks again for taking the time to share your thoughts. We look forward to welcoming you back soon! Warm Regards, Taryn Svoboda - Guest Experience Manager
   

   Is this helpful?

   Report
8. A

   Alan

   Calgary

   38 reviews

   vip
   3.0

   38 reviews

   Dined on November 23, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Drinks were good. Calamari was different from the past but still very good. I had Peppercorn steak. The sauce was very good, however, the steak was tough. Difficult to cut even with a steak knife! My wife had Pulled Chicken Clubhouse. It was good but she would have liked more avocados. Dessert was cheese cake, Carmelized Vanilla. It was okay but we prefer the more traditional type of cheesecake. Service was good but our server seemed rushed even though the restaurant was only half full when we were there. We'll go back.
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded on November 27, 2024

   Thank you for your review Alan! We always appreciate guests reviews and feedback. We’re glad you enjoyed the drinks, calamari, and peppercorn steak sauce.! We apologize that the steak wasn’t up to par and will share your comments with our kitchen team. We also appreciate your wife's suggestion for more avocado and will keep that in mind! We’re sorry the cheesecake didn’t meet your expectations, and we’ll consider your preference for a more traditional style. Thank you for noting the service, and we’ll work with our team to ensure a more relaxed pace for next time. We look forward to welcoming you back soon! Cheers, Taryn Svoboda - Guest Experience Manager
   

   Is this helpful?

   Report
9. A

   Ashley

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Prompt service, food came out fast and was delicious!
   

   Earls Kitchen + Bar - Calgary Tin PalaceResponded on November 26, 2024

   Thank you for your kind review on our restaurant! We are so glad you enjoyed your time at Earls and hope you keep coming back to visit. Cheers, Taryn Svoboda - Guest experience Manager
   

   Is this helpful?

   Report
10. L

    Laura

    Calgary

    5 reviews

    vip
    5.0

    5 reviews

    Dined on November 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had the best experience and service! Always my go to Earls!
    

    Earls Kitchen + Bar - Calgary Tin PalaceResponded on November 25, 2024

    Thank you Laura for your kind review! The team appreciates every review and we are so glad you enjoyed the ambience, food and service. We hope you keep coming back to visit us :) Warm regards, Taryn Svoboda
    

    Is this helpful?

    Report