Earls Kitchen + Bar - Grandview Corners

Review summary

1. M

   Murray

   VIP

   Vancouver

   13 reviews

   5.0

   13 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service , food & drinks were excellent enjoyed our waiter Derek .
   

   Is this helpful?

   Report
2. E

   Eric

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was top notch and both the food and drinks were very delicious. Derrick was friendly and always smiling.
   

   Is this helpful?

   Report
3. S

   Sandy

   Vancouver

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing, they were able to make modifications to make my meal dairy free.
   

   Is this helpful?

   Report
4. T

   Toma

   Seattle

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Earls is generally a great restaurant. I reserved a table for 7 at 3pm on Christmas eve, my wife's birthday. We check in, and the hostess says the last call for all orders is 315pm. I did not know that Earls closed at 4pm. We sit down and leave after 10 minutes because it's clear that nobody is going to serve us. the place was packed and there were at least 3 parties of 4-5 people waiting to check in. Clearly Earls failed to communicate they would be closing that early while still taking reservations within 15 minutes of last call.
   

   Earls Kitchen + Bar - Grandview CornersResponded 3 days ago

   Hi Toma, Thank you so much for reaching out. My name is Sophie, and I’m the General Manager here at Earls Grandview Corners. I wanted to personally apologize for the poor experience you had on Tuesday. I’d really like to get in touch with you directly to learn more about what happened and ensure we address any concerns you may have. If you’re open to a phone conversation, please feel free to email me at sophie.grover@earls.ca, and we can arrange a time that works best for you. Thank you again for bringing this to our attention. We genuinely value your feedback, and I’m committed to making sure your next experience with us is much better. I look forward to hearing from you. Kind regards, Sophie Grover
   

   Is this helpful?

   Report
5. P

   Patricia

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined on December 22, 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 2

   Our server was nice all throughout until when we were paying, then she didn’t even say thank you or say anything and just left after we paid. And felt like she was really bitter when we asked if we could put two bills together. Also the table beside us were really loud and drunk so it wasn’t as great of a experience for us, but everything else was really good :)
   

   Earls Kitchen + Bar - Grandview CornersResponded 3 days ago

   Hi Toma, Thank you so much for reaching out. My name is Sophie, and I’m the General Manager here at Earls Grandview Corners. I wanted to personally apologize for the poor experience you had on Saturday. I’d really like to get in touch with you directly to learn more about what happened and ensure we address any concerns you may have. If you’re open to a phone conversation, please feel free to email me at sophie.grover@earls.ca, and we can arrange a time that works best for you. Thank you again for bringing this to our attention. We genuinely value your feedback, and I’m committed to making sure your next experience with us is much better. I look forward to hearing from you. Kind regards, Sophie Grover
   

   Is this helpful?

   Report
6. P

   Paul

   VIP

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wife’s bday…greeted us with a balloon and a drink. Great experience. The entire staff always goes above and beyond
   

   Is this helpful?

   Report
7. A

   Anne

   Vancouver

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our hostess, Olivia was so friendly. She knew it was my birthday celebration. The handwritten card and balloon was a lovely touch. She had lots of personal recommendations that we took and enjoys. Austen the manager came by and made sure we were doing ok. I really liked the personalized attention.
   

   Earls Kitchen + Bar - Grandview CornersResponded 4 days ago

   Hello Anne, This is Austin, the Guest Experience Manager. It was lovely to meet you the other night. I'm so glad to hear that you had a fantastic birthday celebration. Thank you for taking the time to leave a review. Please feel free to reach out to me at Austin.benzel@earls.ca for any future reservations. I look forward to hosting you again. Austin Benzel Guest Experience Manager Austin.benzel@earls.ca
   

   1 person found this helpful

   Report
8. L

   Linda

   VIP

   Vancouver

   16 reviews

   5.0

   16 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earls has great atmosphere service and delicious food. My favourite is the Cajun Blackened Chicken dinner.
   

   • 

   Earls Kitchen + Bar - Grandview CornersResponded 4 days ago

   Hello Linda, My name is Austin, I am the Guest Experience Manager at Earls Grandview Corners. Thank you so much for taking the time to leave a review about your visit. I am so glad to hear you had an exceptional experience with us! I will be sure to pass on your compliments to the chef! Please feel free to reach out to me at Austin.benzel@earls.ca for any future reservations. We look forward to seeing you again! Austin Benzel Guest Experience Manager Austin.benzel@earls.ca
   

   Is this helpful?

   Report
9. R

   Ron

   VIP

   Vancouver

   53 reviews

   5.0

   53 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seated immediately on arrival. Drink order was taken and delivered quickly. Food was very tasty. Loved the roast beef sandwich. Frequent checks by server. Nice pre-Christmas lunch.
   

   Is this helpful?

   Report
10. C

    Cheryl

    VIP

    Vancouver

    9 reviews

    5.0

    9 reviews

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a win in this restaurant. Food is fresh, innovative and delicious. Noise level is high, but not really annoying - more like a happening, exciting vibe. Great place to eat as a couple, group or for a special occasion.
    

    Earls Kitchen + Bar - Grandview CornersResponded 4 days ago

    Hello Cheryl, My name is Austin, I am the Guest Experience Manager at Earls Grandview Corners. Thank you so much for taking the time to leave a review about your visit. I am so glad to hear that you enjoyed the food and atmosphere! Please feel free to reach out to me at Austin.benzel@earls.ca for any future reservations. We look forward to seeing you again! Austin Benzel Guest Experience Manager Austin.benzel@earls.ca
    

    Is this helpful?

    Report