Earls Kitchen + Bar - Richmond

Review summary

1. V

   Vanessa

   Vancouver

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   At first I was seated with a large party (20+) despite the rest of the dining room being relatively empty. I had arrived about 15 minutes before my reservation and was pleased to have a table ready. About 20 mins into my seating, I asked to be move to another part of the dining room as the party was too chaotic and encroaching into my booth. My server, Gabby and the Manager, were able to accommodate and we were able to rest of the dining experience better. I rated the ambiance low since for the holidays I would have like bit more festive decorations or meal selection. The FOH staff seemed very unprepared for the large group that came in.
   

   Is this helpful?

   Report
2. F

   Fred

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   First of all, service was good. But food quality was out of expectation on the down side. Ordered the following: Wagyu Beef Oshi Press - Did not feel any Wagyu Beef. Tasteless. 6 oz Steak Frites - Asked for blue rare and turned out to be rare. Meat not juicy but chewy. Hard to cut even with steak knife provided. Seafood Platter - Worst quality ever. Tiny oysters. Tasteless sushi. Unfresh lobster though it was chilled, Not worth for the high price. Overall, there are better choices in Richmond like Cactus Club, Chop, Blue Canoe ... Will not go back for a while!
   

   Is this helpful?

   Report
3. d

   dave

   Vancouver

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The places was very busy however service was great - so was the food! Only issue it is abit noisy with all the holiday customers
   

   Earls Kitchen + Bar - RichmondResponded 2 days ago

   Dear Dave, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

   Is this helpful?

   Report
4. G

   George

   Vancouver

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Good vibe, food and service is fine. But just not wow.
   

   Earls Kitchen + Bar - RichmondResponded 3 days ago

   Dear George, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at sophia.adams@earls.ca I hope to hear from you soon! Cheers, Sophia Adams Guest Experience Manager
   

   Is this helpful?

   Report
5. V

   Veronica

   Vancouver

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was excellent. Beef and Salomon presses great and Margaritas very goodz Queen bee pizza was disappointing. Tasteless, not spicy and lacking cheese.
   

   Earls Kitchen + Bar - RichmondResponded 3 days ago

   Dear Veronica, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at sophia.adams@earls.ca I hope to hear from you soon! Cheers, Sophia Adams Guest Experience Manager
   

   Is this helpful?

   Report
6. A

   Anjali

   Vancouver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything went well.. just that we got charged for a drink we did not get.
   

   Earls Kitchen + Bar - RichmondResponded 2 days ago

   Dear Anjali, Thank you for your feedback! We're glad you enjoyed your visit at Earls Kitchen + Bar - Richmond, though it sounds like there was room for improvement. We aim to exceed expectations, and your insights help us refine our guest experience. Feel free to share more details with me at sophia.adams@earls.ca I hope to hear from you soon! Cheers, Sophia Adams Guest Experience Manager
   

   Is this helpful?

   Report
7. J

   Jen

   Vancouver

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My coworkers and I go to Earls every quarter for happy hour because parking is plentiful, the food and drinks are good, and the atmosphere is lively but not so noisy that we can't hear each other talk. We always get seated in Kayla's section and we're so glad because she's fantastic. Super attentive, friendly, and accommodating. We look forward to seeing her every time we go! Thanks to Kayla, Earls will always be our go-to, post-work happy hour spot. Thank you, Kayla, for always giving such great service!
   

   Earls Kitchen + Bar - RichmondResponded 2 days ago

   Dear Jen, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

   Is this helpful?

   Report
8. S

   Sharline

   VIP

   Vancouver

   38 reviews

   5.0

   38 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   To easily accommodate our group of 3 tables was exceptional. Service was superior, hot dishes, cold drinks were all very much appreciated. Not one person of our group of 30 plus had a single complaint. Thank you for stellar service.
   

   Earls Kitchen + Bar - RichmondResponded 3 days ago

   Dear Sharlene, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
   

   Is this helpful?

   Report
9. J

   Jack

   VIP

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Kayla, was exceptional. She was attentive and accommodating to our needs. The food came out quickly and was great as usual. But as always, you are in good hands when you have Kayla taking care of you.
   

   Earls Kitchen + Bar - RichmondResponded 2 days ago

   Dear Jack, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Sophia Adams sophia.adams@earls.ca Guest Experience Manager
   

   Is this helpful?

   Report
10. B

    Brian

    VIP

    Vancouver

    14 reviews

    5.0

    14 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The joint was jumping, Christmas party season. Amanda took terrific care of us!
    

    Earls Kitchen + Bar - RichmondResponded 3 days ago

    Dear Brian, Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Earls Kitchen + Bar - Richmond. It's guests like you that make our day! We look forward to welcoming you back soon for another memorable visit. Cheers, Maia Perdido maia.perdido@earls.ca Guest Experience Manager
    

    Is this helpful?

    Report