Earls Kitchen + Bar - Polo Park - Winnipeg

Review summary

1. D

   Daniel

   San Francisco

   15 reviews

   vip
   5.0

   15 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our server Victoria was excellent. A. Very enjoyable meal
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded 5 days ago

   Thank you for the amazing review, Daniel! It’s great to know you enjoyed your visit and Victoria took amazing care of you and your group. We truly appreciate your kind words and look forward to seeing you again! - Shyla Stevenson, General Manager
   

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2. S

   Susanne

   Manitoba

   14 reviews

   4.0

   14 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   First visit after a year. The ambiance in the lounge was great - but guests nearby were very loud. Glad when they left and we could enjoy the rest of our night out. Had the bigger better burger and fries which I’ve had before. The burger was much smaller than I remembered and the fries were great - very hot but much too salty - my guests tried them and agreed. Also the cost of one cocktail was high - $14. We appreciated the large carafe of ice water. The coffee was also good. Service was great. Waitress was very helpful and efficient!
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded 7 days ago

   Thank you for sharing your experience, Susanne! It’s great to hear you enjoyed the ambiance, coffee, and attentive service from your waitress. I’m sorry the burger didn’t meet expectations and the fries were overly salty. Your feedback about the food and cocktail pricing is helpful, and we’ll take it into consideration as we work to improve. I hope we have the chance to make your next visit even better! - Shyla Stevenson, General Manager
   

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3. M

   Maria

   Manitoba

   3 reviews

   1.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 5

   Disappointing would be the best word to describe my experience at Earls Polo Park. Although I had a reservation, the staff rushed my guests and me about 40 minutes before the end of our time. We were told that we couldn’t stay longer than two hours, and while I understand if that’s your policy, the way it was handled made us feel pressured and uncomfortable. Because of this, I couldn’t even enjoy my birthday cake or celebrate with my friends without feeling stressed. On top of that, we were each charged an 18% service fee, which felt unfair given the rushed service. I hope you’ll take this feedback seriously and make some improvements. I am not coming back.
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded 7 days ago

   I’m truly sorry to hear about your disappointing experience, especially on such a special occasion, Maria. We always aim to provide a relaxing and enjoyable atmosphere for our guests, and I sincerely apologize that this wasn’t the case during your visit. I understand how frustrating it must have been to feel rushed and pressured, and that’s certainly not the experience we want to provide. Regarding the service fee, we will take your feedback into consideration to ensure that our policies are communicated clearly and are applied fairly. I appreciate you sharing your thoughts, and I’ll make sure this feedback is reviewed with the team to improve moving forward. Please reach out to me via email at Shyla.stevenson@earls.ca to discuss matters further. - Shyla Stevenson, General Manager
   

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4. D

   Don

   Manitoba

   5 reviews

   5.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food here is always good . Bit of wait tonight even though the restaurant wasn’t full. Some confusion about our dessert orders but not a big deal.
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded on November 11, 2024

   Thank you for your feedback, Don! We’re glad you enjoyed the food, though I’m sorry to hear about the wait and the mix-up with your dessert orders. Your comments are helpful as we strive to improve every aspect of the experience. We look forward to welcoming you back soon! - Shyla Stevenson, General Manager
   

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5. J

   James

   Manitoba

   8 reviews

   vip
   5.0

   8 reviews

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The fettuccine with the cajun chicken was delicious. Great service!
   

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   Earls Kitchen + Bar - Polo Park - WinnipegResponded on November 11, 2024

   Thank you for your kind review, James! We’re so glad you enjoyed the fettuccine with cajun chicken and had great service. We truly appreciate your feedback and look forward to welcoming you back for another delicious meal! - Shyla Stevenson, General Manager
   

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6. R

   Rosalie

   Manitoba

   9 reviews

   5.0

   9 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service food and ambience was great! I have been to this restaurant before and would definitely be going again!
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded on November 11, 2024

   Thank you for the great review, Rosalie! It’s fantastic to hear you enjoyed the service, food, and ambiance. We appreciate your continued support and look forward to welcoming you back for another amazing visit! - Shyla Stevenson, General Manager
   

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7. H

   Harry

   Manitoba

   3 reviews

   5.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Harry, Angelinda, Jake, and Diana had an excellent time at Earl's on November 2 at Polo Park. We will definitely come again and highly recommend it. This was Harry's birthday celebration. Harry and Angelinda Siemens Winkler, MB
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded on November 4, 2024

   Thank you for sharing your experience! We’re thrilled to hear that you chose us to celebrate Harry's birthday and that you had an excellent time. Your recommendation means so much to us! We're looking forward to welcoming you back for more memorable moments in the future. Happy Birthday, Harry!- Shyla Stevenson, General Manager
   

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8. K

   Ken

   Manitoba

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect ! Our server Josh was exemplary!
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded on November 4, 2024

   Thank you for sharing your experience, Ken! We're delighted to hear Josh provided outstanding service and made everything perfect! Hope to see you back again soon! - Shyla Stevenson, General Manager
   

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9. N

   Narender

   Manitoba

   1 review

   3.0

   1 review

   Dined on October 26, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Food was good and ambience was perfect, But Service was really awful and that too with 18% of mandatory Gratuity/Tip. I believe that was the reason that everyone else was being attended as they have to make others happy to get tip but if you are 8 or above then it hardly matter to restaurant as they will anyways fetch 18% Tip as it is mandatory. It took 3 different servers and 40 min to be exact to get a drink and not enough cutlery. Server was so busy that she could not even respond to the call. It was my anniversary and I spent 367 dollars including 18 % tip for a really bad service. Management need to look into matter as people are spending their hard earned money on these mandatory tips which is a scam as after making it mandatory restaurant hardly cares if they provide a good service.
   

   Earls Kitchen + Bar - Polo Park - WinnipegResponded on October 28, 2024

   Thank you for taking the time to share this feedback, Narender. I'm truly sorry to hear about the disappointing service you experienced on such a special occasion. Your concerns regarding wait times and lack of attentiveness are well noted, and I will be addressing this with our team to prevent such situations in the future. We want every guest to feel valued and well cared for, and I appreciate your insights, as they help us improve. Thank you again for bringing this to our attention. Please reach out to me via email to discuss things further shyla.stevenson@earls.ca - Shyla Stevenson, General Manager
   

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10. v

    vonya

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great staff!!! Thank you for making our dinner after work great. You did an amazing job making us feel comfortable in our owe private room/area :)
    

    Earls Kitchen + Bar - Polo Park - WinnipegResponded on October 28, 2024

    Thank you for the warm feedback, Vonya! I’m thrilled the staff helped make your after-work dinner such a memorable and comfortable experience. It’s always a pleasure to create a welcoming atmosphere. Hope to see you again soon! - Shyla Stevenson, General Manager
    

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