Earls Kitchen + Bar - Port Coquitlam

Earls Kitchen + Bar - Port Coquitlam reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nicole VIP

   Vancouver18 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   We absolutely love the Poco Earls but we were disappointed in our meals. My steak wasn’t cooked correctly and it was cold. My husband’s chicken was dry. We usually have fantastic meals.
   

   Earls Kitchen + Bar - Port CoquitlamResponded 2 days ago

   Thank you for your continued support and for sharing your feedback. We’re so glad to hear that you usually enjoy your meals at our Poco Earls, but we’re truly sorry that this visit didn’t meet your expectations. We understand how disappointing it can be when the quality of food isn’t up to par, and we’ll make sure to address the issues with the steak and chicken. Please feel free to reach out to myself, at brett.singh@earls.ca so we can make this right for you. We value your feedback and hope to have the opportunity to serve you better next time. Best regards, Brett Singh General Manager
   

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2. SS

   SusanS

   Vancouver4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We met with friends for a birthday celebration. Our food was amazing and the wine that we chose was really good and the great staff had a card for my friend as it was her birthday, and I had noted it in OpenTable and then they surprise us with a dessert for her. She was really impressed. We all enjoyed our food two tuna, pool bowls, and the other one was the the chicken hung pepper. She had a number one for heat and she liked it.
   

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   Earls Kitchen + Bar - Port CoquitlamResponded 2 days ago

   Hello Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to serving you again soon! Cheers! Jenny Le, Guest Experience Manager
   

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3. OT

   OpenTable Diner

   Vancouver4 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Service was quite slow tonight. Server was nice but it took a long time to be able to order drinks. It also took a long time to get the bill and then to be able to pay the bill. A lot of time sitting and waiting. The booths by the windows in the dining room were super drafty and we were all very cold.
   

   Earls Kitchen + Bar - Port CoquitlamResponded 2 days ago

   Hello, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the delays you encountered with ordering and receiving your bill, as well as the discomfort from the drafty booths. We understand how frustrating it can be to wait, especially when you're looking to enjoy your time with us. Please reach out to myself, at brett.singh@earls.ca so we can address these concerns directly and work towards improving your next experience. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, Brett Singh
   

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4. N

   Nathan

   Vancouver1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All I can say is wow! This place was great, and the drinks were made to perfection! The food was of course great as well.
   

   Earls Kitchen + Bar - Port CoquitlamResponded today

   Hi Nathan, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to seeing you again soon! Cheers! Jenny Le, Guest Experience Manager
   

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5. G

   Gina

   Vancouver8 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were celebrating our anniversary and they placed a written card on the table and gave us glasses of Prosecco when we sat. Service from all staff were awesome. Our waiter ( forgot his name) was very friendly , approachable… made feel welcome. The ( I think manager ) even came over to say hello.Food was good just minor thing our steak was over cooked but our waiter offered to take back make a new one but we were fine and ate our meal. Becomes of this he gave us dessert which we really enjoyed. Overall the service today and like last couple of times is great! The staff are great here !
   

   Earls Kitchen + Bar - Port CoquitlamResponded today

   Hello Gina, We are so thrilled to hear you enjoyed your experience with us and thank you so much for letting us be apart of your special celebration. We are so glad we were able to make your anniversary memorable! Can't wait to see you again soon! Cheers! Jenny Le, Guest Experience Manager
   

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6. DL

   DaniL

   Vancouver2 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   The service was very good. I had requested seating in a quieter area with some privacy. This was accommodated and the staff was very respectful and we did not feel rushed The earls breakfast was not very good. Bacon was very greasy and quite chewy. The rest was average
   

   Earls Kitchen + Bar - Port CoquitlamResponded today

   Hello DaniL, Thank you for taking your time to leave us a review. We appreciate your feedback and will address it to our team to help better your next experience. We look forward to seeing you soon! Sincerely, Jenny Le Guest Experience Manager
   

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7. j

   jeff

   Vancouver1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great spot for a date night. Our server Sarah was outstanding, friendly and attentive
   

   Earls Kitchen + Bar - Port CoquitlamResponded 2 days ago

   Hello Jeff, Thank you for the kind review! If there was anything we could have done to make this a 5-star experience, please don't hesitate to reach out. My email is aysha.george@earls.ca We appreciate you taking the time to tell us about your experience and look forward to serving you again soon! Cheers, Aysha George - Guest Experience Manager
   

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8. OT

   OpenTable Diner

   Vancouver1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the absolute best birthday celebration 🎉 with our entire family age 2-90! The service , the food, the servers were all 100% amazing ! We would definitely go back here! The BEST thing was they would take a reservation for 14 people! That was fantastic and why we would book future events with Earl’s! Plus the food is excellent!
   

   Earls Kitchen + Bar - Port CoquitlamResponded today

   Hello Lori, We are thrilled to hear you enjoyed your experience with us and thank you for letting us be apart of your birthday celebration!!! I will definitely forward your kind words to the team. Can't wait to see you again soon! Cheers! Jenny Le, Guest Experience Manager
   

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9. J

   Jessie

   Vancouver1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Let me prelude this review by saying that the food we received was delicious and so were the drinks. However the entire experience was miserable. After being sat we waited for 20 minutes just to place our drink orders. The birthday girl arrived right around that time, but no server came back for while, leaving them sitting there while all we wanted to do was celebrate. After we placed our food orders, and they started to come out, what do you know! The birthday girl doesn’t get her meal. We are told at that point that it’ll be “5-10 minutes, but here are some free fries” it took 20 minutes for her to get food. Exact time it would take her I make it new. We understand that mistakes happen, but when they do they need to be acknowledged with sincerity instead of ignorance. It was implied to us that it was the kitchens mishap, which I find very hard to believe given how we were being treated all night. My other friend was waiting for two appetizer that didn’t came in. Until he told server and she was like “oh no, ok I will get it for you”. Simpler explanation is that she forgot to ring it in. After finishing our meal, we sat with empty glasses and plates for about 15 minutes. The server finally came by and took a desert order. We waited 20 minutes just for the manager to stop by and tell us that the desert was no longer available. Wouldn’t they know immediately if they were out of cheesecake? We ordered the alternative and asked for it to be packed up as we didn’t feel welcome and wanting to wait any longer. It took another 20+ minutes for us to get the desert, only after flagging another manager passing by. The second manager was sincere and apologetic, but at that point we just wanted to to leave. The server never once stopped back at the table after she took the desert order. I guess she felt her part was done? Increase the bill to get the tip. Great This is a few times now we had a bad experience at that location. Will not be coming back.
   

   Earls Kitchen + Bar - Port CoquitlamResponded 6 days ago

   Dear Jessie, Thank you for sharing your feedback, and I’m truly sorry for the disappointing experience you had. I deeply regret that we allowed the celebration of the birthday to be overshadowed by delays, lack of communication, and mistakes with your orders. This should have been a special and enjoyable occasion, and it’s clear we failed to provide the service you deserved. I completely understand your frustration, and I sincerely apologize for the way things unfolded. Please reach out to me at brett.singh@earls.ca so we can discuss further details, what our restaurant will do differently going forward and rectification for the birthday celebrant, the group and yourself. Warm regards, Brett Singh General Manager, Earls Port Coquitlam
   

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10. N

    Nadipops

    Vancouver5 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was very good and the staff were attentive and so friendly. Thanks!
    

    Earls Kitchen + Bar - Port CoquitlamResponded 5 days ago

    Hello Nadipops, Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience with us, and we look forward to serving you again soon! Cheers! Jenny Le, Guest Experience Manager
    

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