Earls Kitchen + Bar - Sherway

Review summary

1. S

   Stephen

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had lunch today with a friend at Sherway Earl’s. I had the pulled chicken club and he ordered the margherati pizza. We both enjoyed the meals and were pleased by the professionalism of the serving staff.
   

   Earls Kitchen + Bar - SherwayResponded 1 day ago

   Hi Stephen, Thank you so much for taking the time to leave a review about your experience with us at Earls Sherway! We always love hearing your feedback about our product and are thrilled that you enjoyed our Pulled Chicken Sandwich and Margherita Pizza! Looking forward to seeing you back in our store again soon. Best, Ksenija Ikonic Guest Experience Manager
   

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2. R

   Ron and Anne

   Toronto

   20 reviews

   3.0

   20 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Enjoyed the restaurant not the server was excellent.I ordered the Poké bowl and substituted The rice with more vegetables. I was happy to have had that option. Unfortunately they put too much dressing in poke bowl. I wish I had ordered the dressing on the side so I could add what I want in terms of dressing into the poke bowl with the extra vegetables.
   

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3. D

   Donald

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was very good, environment was excellent, service excellent. Waiter very friendly and seemed to know when to check on us. Overall an excellent experience. Would definitely return again.
   

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4. S

   Shannon

   San Diego

   9 reviews

   2.0

   9 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   The menu is fantastic and we really enjoyed the seafood tower ~ but about 15 minutes into our appetizer the AC went on full blast (it’s November and 8 degrees Celsius outside). We flagged down our waitress to ask her to see about turning the AC off: her response ~ “oh yeah. We hear lots of complaints about it, but it’s controlled off site and there is nothing we can do”. Then our main courses came ~ the Tuna Poke and Sesame Salad both were served with cubed tuna sashimi (not the sliced sashimi shown in the picture), the steak filet was inedible (impossibly chewy) and when the manager arrived to apologize for the poor steak quality ~ we asked for warmer temp or at least the AC to be turned off. She too said, yes common complaint, nothing we can do, but I can bring everyone blankets ~ truly??? If a restaurant needs blankets on hand, they absolutely KNOW there is an ongoing issue. To top it all off, after eating our meals with blankets & our coats on (it was that cold) we requested the check, instead the waitress cleared the table and then forgot about bringing the check ~ all we wanted was to get out of the frozen seats!! It took tracking down a manager to get the bill! They told us as we entered that our table was reserved for 90 minutes, we told them we only had 90 minutes as we had movie tickets ~ we then reiterated to the waitress that we needed our check quickly as we had a movie to get to ~ she instead cleared the table as slowly as possible and then disappeared. The food and the AC were not the waitress’s fault, but disappearing and after waiting 10 minutes before seeking out a manager certainly did! We won’t return ~ and we were not the only patrons in jackets ~ if you plan to go anytime between now and summer all I can say is dress accordingly.
   

   Earls Kitchen + Bar - SherwayResponded 6 days ago

   Hi Shannon, Thank you so much for taking the time to leave a review about your recent experience with us. I’m happy to hear you enjoyed the seafood tower and our menu, but I’m truly sorry about the issues you faced with the temperature and the food. We’re aware of the AC being too cold at times, and I completely understand how uncomfortable that must have been for you, rest assured this issue is being rectified! I am truly sorry to hear about you experience with our food and delay on receiving the bill. I would appreciate the opportunity to speak about this further if you are open to doing so please email me at hannah.talmage@earls.ca. I look forward to hearing from you soon. Thanks, Hannah Talmage Lunch Manager
   

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5. OT

   OpenTable Diner

   Toronto

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   It was our first anniversary and I thought the experience would be better in terms of recognition and rewards. Like an appetizer or dessert on the house
   

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   Earls Kitchen + Bar - SherwayResponded 6 days ago

   Hi! Thank you so much for taking the time to leave a review about your recent experience with us! We’re so glad you chose to celebrate your first anniversary at Earls, and we truly appreciate your feedback. We strive to make every guest’s experience special, especially on important occasions like anniversaries. I’m sorry to hear that we didn’t meet your expectations in terms of a complimentary app or dessert. If you are open to doing so please email me at hannah.talmage@earls.ca. We hope to see you again soon at Earls Sherway! Hannah Talmage Lunch Manager
   

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6. M

   Maureen

   New York City

   10 reviews

   vip
   5.0

   10 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our meal was delicious. I appreciate the plant based menu! Our server was so lovely and she brought us two little birthday cakes for dessert as a surprise. Highly recommended!
   

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7. R

   Rowena

   Los Angeles

   1 review

   2.0

   1 review

   Dined on November 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I ordered the ribs which was delicious. The chowder was too salty. The service was lacking. Our server hardly checked on us.
   

   Earls Kitchen + Bar - SherwayResponded 6 days ago

   Hi Rowena, Thank you so much for taking the time to leave a review about your recent experience with us. We’re so glad to hear you enjoyed the ribs – they’re definitely a fan favourite! However, I’m sorry to hear the chowder didn’t meet your expectations, and I appreciate you letting us know about the saltiness, I'll be sure to pass the feedback along. I also apologize for the service not being up to par during your visit. That’s definitely not the experience we want to provide, and I’ll make sure to address this with our team to ensure better attention in the future. I would appreciate the opportunity to speak about this further, if you are open to doing so please email me at hannah.talmage@earls.ca. I look forward to speaking with you soon. Hannah Talmage Lunch Manager
   

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8. P

   Paige

   Toronto

   1 review

   5.0

   1 review

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   No matter the location, Earls is ALWAYS the go-to spot to eat. Love it here! 10/10
   

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   Earls Kitchen + Bar - SherwayResponded on November 13, 2024

   Hi Paige, Thank you so much for taking the time to leave a review about your experience with us at Earls Sherway! We are so glad to hear about the amazing service provided by Jermaine - we will definitely pass the recognition on to him. We look forward to seeing you again! Ksenija Ikonic Guest Experience Manager
   

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9. I

   Inge

   Toronto

   11 reviews

   vip
   2.0

   11 reviews

   Dined on November 10, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Earl's usually is a great place but tonight was terrible. We waited quite along time to place our order then at least an hour to receive out food. Then no one came back for us to ask for our bill so we had to go to the front hostess to ask for our bill
   

   Earls Kitchen + Bar - SherwayResponded on November 11, 2024

   Hi Inge, thank you so much for taking the team to leave a review about your experience with us. I am so sorry to hear about the number of breakdowns in your time spent with us. If you are open to speaking about this further - please feel free to reach out to me at susan.sanoubane@earls.ca, as I would love the opportunity to make this right with you. I look forward to speaking to you soon. - Susan, Restaurant Manager
   

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10. M

    Marline

    Toronto

    19 reviews

    vip
    3.0

    19 reviews

    Dined on November 10, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 2

    Server was slow...she had too many other tables to deal with. The meat in my meal had fat on it that I had to spit out. Not impressed.
    

    Earls Kitchen + Bar - SherwayResponded on November 11, 2024

    Hi Marline, thank you so much for taking the time to leave a review about your experience with us at Earls Sherway. I am so sorry to hear that the service was slow, and that the quality of steak was not meeting the level of expectations we want to provide for our guests. If you are open to speaking about this further - please feel free to reach out to me at susan.sanoubane@earls.ca as I would love the opportunity to make this right with you. I look forward to speaking to you soon. - Susan, Restaurant Manager
    

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