Earls Kitchen + Bar - Southcentre

Review summary

1. O

   Olivia

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Some of the worst service I have ever had - like truly terrible. Food was good although I asked for light dressing and it was so over dressed and my salad was missing the dates - had to flag down a manager to ask for them on the side as our sever never checked. our sever left our dirty dinner plates in front of us for 40 minutes while she left the bill, took payment, etc - never cleared our plates, after a while I stacked them all at the end of the table. The sever was just hanging out with other staff chatting - shocking!
   

   Earls Kitchen + Bar - SouthcentreResponded 1 day ago

   Hi Olivia, Thank you for taking the time to review your last visit to our location. I am truly sorry to hear that your recent experience did not meet the high standard of service we strive to provide. Your feedback is extremely important to us, and we will be addressing this with our team to ensure moments like this do not occur again. Please reach out to me at casey.simmons@earls.ca to discuss this further. I look forward to hearing from you, Casey Simmons Guest Experience Manager
   

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2. D

   Dave

   VIP

   Calgary

   23 reviews

   5.0

   23 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   All good. Overall very good service and great atmosphere
   

   Earls Kitchen + Bar - SouthcentreResponded 4 days ago

   Hi Dave, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
   

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3. c

   casey

   VIP

   Calgary

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the ambiance at this location. Food and service is always excellent!
   

   Earls Kitchen + Bar - SouthcentreResponded 4 days ago

   Hi Casey, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
   

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4. J

   Janis

   Calgary

   1 review

   5.0

   1 review

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was super nice and helpful Service was very attentive, without being intrusive. Food was excellent. I'm vegan, and the vegan kale mushroom pizza was so delicious, and served piping hot. Coffee and water were continually topped up, without having to ask. My companions (non vegan) also had delicious meals. Can't wait to dine there again!
   

   Earls Kitchen + Bar - SouthcentreResponded 7 days ago

   Hi Janis, Thank you so much for taking the time to review your experience. We are thrilled to hear you had a wonderful experience! We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
   

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5. R

   Robin

   Calgary

   2 reviews

   4.0

   2 reviews

   Dined on December 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Very nice restaurant with a really good menu, friendly staff and good service. Pleasantly surprised to see much more than just a token vegan section on the menu and that alone will mean I’ll be back for a few more visits at least. The one negative was that it was noisier than I’d have liked but to be fair we weee there the last Saturday night before Christmas so the place was hopping. Might have been a wee bit less frantic on another night. Despite that the service didn’t suffer at all so kudos to wait staff and kitchen for that. We’ll be back for sure.
   

   Earls Kitchen + Bar - SouthcentreResponded 7 days ago

   Hi Robin, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
   

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6. V

   Vedran

   Calgary

   1 review

   2.0

   1 review

   Dined on December 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   We were sat in the lounge side but adjacent to where they open the door tithe somewhat heated partially enclosed patio. They opened the door about 200 times during our dinner and we were hit with a massive cold breeze each time. Jackets on still chilly not to mention not a great way to enjoy a dinner. We had the peppercorn steak, and steak and sushi. Upgraded to the 9oz sirloin for both. Meat was done right (medium and medium rare) but the steaks were tough, full of thistle and literally couldn’t chew through parts of it or take larger bites. Paying $45 for a steak, you would expect better quality. Peppercorn sauce was nice but could have been a bit more generous with that as well. The wife found the tataki style steak sauce way too spicy and ended up eating her steak plain and not using the sauce. Service was good. Wouldn’t recommend Earls for a steak dinner and for those thinking, hey man, it’s a sirloin, I’ve had plenty of tender tasty sirloins and upgrading was not an option as they want an extra $24 for a strip loin. $65 steak? This is not Ruth’s Chris, Hys or Caesar’s. Will be back, just not for steak.
   

   Earls Kitchen + Bar - SouthcentreResponded on December 21, 2024

   Hi Vedran, Thank you for taking the time to review your experience. This is certainly not our standard, and I apologize for the inconveniences you encountered. I will pass along this information to our culinary marketing team, as we are continuously striving to enhance our food quality. Additionally, I have shared your feedback with my Head Chef. Your input is highly valued, and if you would like to provide further details about your experience, please feel free to reach me directly at marina.manna@earls.ca. Marina Manna Guest Experience Manager
   

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7. T

   Tim

   VIP

   Calgary

   58 reviews

   2.0

   58 reviews

   Dined on December 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Thought we'd try a third time; happy hour. My wife's meal was good, salmon salad. I wanted the tacos (had they before and they're quite good) but they didn't have any so I went for the roast beef sliders. If there was a whole single slice of roast beef shared amongst the 3 little buns, I'd be surprised; I could barely tell it was there. The horse radish sauce was good but without roast beef taste, it completely overpowered all else. What a ripoff. Also, you'd get more fries at MacDonalds in a small serving than the $6 happy hour cup.
   

   Earls Kitchen + Bar - SouthcentreResponded 7 days ago

   Hi Tim, Thank you for taking the time to review your experience. This is certainly not our standard, and I apologize for the inconveniences you encountered. I will pass along this information to our culinary marketing team, as we are continuously striving to enhance our food quality. Additionally, I have shared your feedback with my Head Chef. Your input is highly valued, and if you would like to provide further details about your experience, please feel free to reach me directly at marina.manna@earls.ca. Marina Manna Guest Experience Manager
   

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8. T

   Teresa

   Calgary

   2 reviews

   5.0

   2 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this location. Service was absolutely fantastic!! Great food!!
   

   Earls Kitchen + Bar - SouthcentreResponded on December 19, 2024

   Hi Teresa, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
   

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9. B

   Bruce

   Calgary

   1 review

   5.0

   1 review

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Other than the "music" we really enjoy Earls Colin and manager Vince made us feel welcome to one of our favourite spots
   

   Earls Kitchen + Bar - SouthcentreResponded on December 18, 2024

   Hi Bruce, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
   

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10. V

    Vanda

    Calgary

    1 review

    5.0

    1 review

    Dined on December 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waiter Noah was totally outstanding. We will be back for sure……summertime with our little dog too
    

    Earls Kitchen + Bar - SouthcentreResponded on December 17, 2024

    Hi Vanda, Thank you for taking the time to review your experience. We will make sure to pass on the recognition to him! We look forward to hosting you again soon! Casey Simmons Guest Experience Manager casey.simmons@earls.ca
    

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