Earls Kitchen + Bar - Station Square

Review summary

1. w

   wilbert

   Vancouver

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We had to wait 20 minutes before a waiter saw us. It would have been nice to get some water to drink right away. Restaurant was not busy but we were refused a table to accommodate us ( there were 8 of us). I managed to book a large table online but the manager called me shortly after to cancel my booking 😞 I suggested 2 smaller tables beside each other, but when I got to the restaurant, there was lots of large tables available. The food was ok but the roast beef sliders had very little meat in it.
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Hi Wilbert, My name is Dan Ho, I'm the Lounge Manager at Earls Station Square. I apologize for the poor experience you had with us last night. From the missed greet, to the failure to accommodate your table, the cancelled reservation, and the poor food quality, this is definitely not what we aim to deliver for our guests. I would love the chance to make it up to you. Please email me at dan.ho@earls.ca so that I may hear more about your experience, as well as arrange for a redemption experience for you. I'd like to invite you back to the restaurant and cover your bill so that we may demonstrate the level of service and hospitality that we are known for. Cheers, Dan Ho Lounge Manager
   

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2. RM

   RanjM

   VIP

   Vancouver

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family of 4 went for a family bday dinner at Earls Station Square. We had a wonderful experience . Ivan was amazing and very attentive . Our water was poured and refilled , food came out on time and was delicious and perfect . Ivan ensured that all our requests were met and he was super friendly and nice…… Thanks to Jonathan and the team, Cedrick as well! You guys rock and can’t wait to be back!! Ivan your enthusiasm shows in the work you do. Keep it up!
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Hi Ranj! Thank you so much for your positive review, I'm thrilled to hear that you had a great time with Cedric, Ivan, and Johnathan. We look forward to hosting you again soon! Cheers, Dan Ho Lounge Manager
   

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3. B

   Bill

   Vancouver

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   We felt hurried to eat our meal and be gone. No one asked if we wanted a second drink. After the meal if we were interested in desert or coffee. Quickly removed our plates and bill had arrived before meal was finished. We come to this location regularly. This must be new policy ??
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Hi Bill, My name is Dan Ho, I'm the Lounge Manager at Earls Station Square. I'm truly sorry that you were rushed during your meal. I can assure you that this is not our policy, and that I will be having the necessary follow up conversations with our team surrounding hospitality and elevated service. I would love the chance to make this up to you. Please email me at dan.ho@earls.ca so that we can arrange a redemption. Cheers, Dan Ho
   

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4. j

   john

   VIP

   Vancouver

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 3

   The food is really bad. All sauces came from can nothing made in house. Service is terrible never see the servers around us
   

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5. P

   Paul

   VIP

   Vancouver

   24 reviews

   5.0

   24 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Daylon served us for the first time, and he was excellent. Ivan was assisting him, and he is always very very attentive, professional, and friendly.. Great drinks from the bartender, and fantastic steaks for all three of us! Thank you everyone!
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Always great to host you, Paul. Thanks for dining with us! See you again soon! Dan
   

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6. P

   Priya

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   We sat at the bar and were surprised with the service. The bartender took awhile to ask us for drinks. He was busy chatting with the other server about personal stuff. Once we got our drinks he took forever to ask us about our food order. Didn’t ask if we wanted another drink, my partner had to wave him down. He was so busy talking about the show squid games. When the food came we had no cutlery, again we had to ask for it. My steak was cooked wrong but we were done with the place and didn’t want to wait longer so just ate a bit and left. Super disappointed
   

   Earls Kitchen + Bar - Station SquareResponded 4 days ago

   Hi Priya, My name is Dan Ho. I'm the Lounge Manager at Earls Station Square. I want to apologize for the level of service you experienced dining with us. Our guests sitting at the bar should feel like VIPs, sitting right next to our hospitable and friendly bartenders, and we have clearly missed the mark here. I appreciate your incredibly valuable feedback and will follow up with our service team to improve in this area. I would love the opportunity to regain your trust and support as a guest. Please email me at dan.ho@earls.ca. I would love to hear more about your experience and organize a redemption experience to showcase the service and hospitality that we are known for. Cheers, Dan
   

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7. R

   Richard

   Vancouver

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good Food, Fantastic Service and Beautiful Experience.
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Hi my name is Ayla Rowe I'm the Guest Experience Manager here at Station Square. Thank you so much for taking the time to review your experience with us! If there was anything we could do to make it a 5 star experience please let me know! We strive to provide excellent dining experiences for our guests.
   

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8. Y

   Yuli

   Vancouver

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Avoid booking “Patio” heaters aren’t working it is extremely cold outside
   

   Earls Kitchen + Bar - Station SquareResponded 4 days ago

   Hi Yuli, My name is Dan Ho, I'm the Lounge Manager at Earls Station Square. Thank you very much for reviewing your experience; your feedback is incredibly important to us and we take it very seriously. I've shared this feedback with my Restaurant Manager, and we are actively working on a solution to repair the heaters. I would love to the opportunity to make it up to you and your group inside the restaurant; please email me directly at dan.ho@earls.ca to arrange for a redemption experience. Cheers, Dan
   

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9. M

   Michael

   Vancouver

   68 reviews

   5.0

   68 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were outside on the patio on a cool evening and the servers provided us with blankets to keep warm. Thank you for your consideration and help.
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Thank you for taking the time to review your experience, I'm so thrilled to hear you had an amazing time with us. We look forward to having you join us again soon! Ayla Rowe - Guest Experience Manager
   

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10. S

    Sofia

    Vancouver

    6 reviews

    1.0

    6 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 4
    3. Service 3
    4. Ambience 4

    It was my first time at this Earls and I’ve come with my friend to celebrate her birthday. They had prepared a birthday card for my friend which was a nice gesture. We have ordered 2 cocktails to start. Upon the first sip of my drink, I thought I had a tiny piece of ice in my mouth, but it was a tiny shard of glass. We’ve called the waiter and had the drink taken away. The manager came back to apologize and check if I was ok. Thankfully, I was fine and they reassured me that they will check all glasses for safety. In total we ordered 3 cocktails and 3 appetizers. The bill came and the first drink ($12) had been removed as compensation. While I appreciate the gesture, it felt like a minimal resolution to a concerning situation. I left the restaurant with mixed feelings.
    

    Earls Kitchen + Bar - Station SquareResponded 4 days ago

    Hi Sofia, My name is Dan Ho, I'm the Lounge Manager at Earls Station Square. I want to apologize for the shard of glass that was found in your drink. I agree that we did not adequately address the situation by compensating one drink, and that the overall impact and shock of finding a shard of glass in your drink was not properly heard. I would love the opportunity to regain your trust and support as a guest through a redemption experience, where we showcase the level of service, hospitality, and execution that we are known for. Please email either myself at dan.ho@earls.ca, or our Regional Director, Ellen Barbour at ebarbour@earls.ca to arrange this visit. Cheers, Dan
    

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