Earls Kitchen + Bar - Station Square

Review summary

1. P

   Paul

   VIP

   Vancouver

   24 reviews

   5.0

   24 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Daylon served us for the first time, and he was excellent. Ivan was assisting him, and he is always very very attentive, professional, and friendly.. Great drinks from the bartender, and fantastic steaks for all three of us! Thank you everyone!
   

   Is this helpful?

   Report
2. P

   Priya

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   We sat at the bar and were surprised with the service. The bartender took awhile to ask us for drinks. He was busy chatting with the other server about personal stuff. Once we got our drinks he took forever to ask us about our food order. Didn’t ask if we wanted another drink, my partner had to wave him down. He was so busy talking about the show squid games. When the food came we had no cutlery, again we had to ask for it. My steak was cooked wrong but we were done with the place and didn’t want to wait longer so just ate a bit and left. Super disappointed
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Hi Priya, My name is Dan Ho. I'm the Lounge Manager at Earls Station Square. I want to apologize for the level of service you experienced dining with us. Our guests sitting at the bar should feel like VIPs, sitting right next to our hospitable and friendly bartenders, and we have clearly missed the mark here. I appreciate your incredibly valuable feedback and will follow up with our service team to improve in this area. I would love the opportunity to regain your trust and support as a guest. Please email me at dan.ho@earls.ca. I would love to hear more about your experience and organize a redemption experience to showcase the service and hospitality that we are known for. Cheers, Dan
   

   Is this helpful?

   Report
3. R

   Richard

   Vancouver

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good Food, Fantastic Service and Beautiful Experience.
   

   Is this helpful?

   Report
4. Y

   Yuli

   Vancouver

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Avoid booking “Patio” heaters aren’t working it is extremely cold outside
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Hi Yuli, My name is Dan Ho, I'm the Lounge Manager at Earls Station Square. Thank you very much for reviewing your experience; your feedback is incredibly important to us and we take it very seriously. I've shared this feedback with my Restaurant Manager, and we are actively working on a solution to repair the heaters. I would love to the opportunity to make it up to you and your group inside the restaurant; please email me directly at dan.ho@earls.ca to arrange for a redemption experience. Cheers, Dan
   

   Is this helpful?

   Report
5. M

   Michael

   Vancouver

   67 reviews

   5.0

   67 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were outside on the patio on a cool evening and the servers provided us with blankets to keep warm. Thank you for your consideration and help.
   

   Is this helpful?

   Report
6. S

   Sofia

   Vancouver

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was my first time at this Earls and I’ve come with my friend to celebrate her birthday. They had prepared a birthday card for my friend which was a nice gesture. We have ordered 2 cocktails to start. Upon the first sip of my drink, I thought I had a tiny piece of ice in my mouth, but it was a tiny shard of glass. We’ve called the waiter and had the drink taken away. The manager came back to apologize and check if I was ok. Thankfully, I was fine and they reassured me that they will check all glasses for safety. In total we ordered 3 cocktails and 3 appetizers. The bill came and the first drink ($12) had been removed as compensation. While I appreciate the gesture, it felt like a minimal resolution to a concerning situation. I left the restaurant with mixed feelings.
   

   Earls Kitchen + Bar - Station SquareResponded 1 day ago

   Hi Sofia, My name is Dan Ho, I'm the Lounge Manager at Earls Station Square. I want to apologize for the shard of glass that was found in your drink. I agree that we did not adequately address the situation by compensating one drink, and that the overall impact and shock of finding a shard of glass in your drink was not properly heard. I would love the opportunity to regain your trust and support as a guest through a redemption experience, where we showcase the level of service, hospitality, and execution that we are known for. Please email either myself at dan.ho@earls.ca, or our Regional Director, Ellen Barbour at ebarbour@earls.ca to arrange this visit. Cheers, Dan
   

   Is this helpful?

   Report
7. B

   Blanche

   Toronto

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food is so good. My 8th yr old dauggter loves her kids' meal(burger and fries). We were surprise for the birthday treat with a candle. We had a great night.
   

   Is this helpful?

   Report
8. L

   Leslie

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was fantastic and service was quick. Our server was amazing all night. Attended to all our needs quickly. Great place for Saturday night dinner
   

   Is this helpful?

   Report
9. S

   Shirley

   VIP

   Vancouver

   17 reviews

   5.0

   17 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, great service and great food at Earls Station Square!
   

   Is this helpful?

   Report
10. E

    Elaine

    Vancouver

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Another great experience at Earls. They win for consistency in service, food, and adding the extra touch of offering a birthday card and treat. Love the extra effort to make our experience a great one. Thank you!
    

    Is this helpful?

    Report