Earls Kitchen + Bar - West Edmonton Mall - Edmonton

Review summary

1. S

   Susan

   Edmonton

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I found the music quite loud that it was difficult to hear and converse with the people at my table
   

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2. S

   Samantha

   Edmonton

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Waiter was not friendly at all. Not attentive and makes it seems like we were bothering him when we wanted to order more drinks. Not my type of place for a gathering with friends. Only thoughtful things were I got a card, wishing a happy birthday and the manager stopping by to check on us prior to the service.
   

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3. T

   Terri

   Edmonton

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Triple A service! Ali, Aliyah and Alyssa made my daughter's and my experience today beyond expectations. The Kung Pao Chicken bowl and mango margarita I had were the perfect end to my Black Friday shopping today. Thank you all for being so attentive and ensuring our meals and drinks were top notch!
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded 1 day ago

   Hi Terri, Thank you so much for taking the time to leave us a 5 star review! I am very happy to hear that you enjoyed the Kung Pao Chicken bowl and Mango Margarita and that Ali, Aliyah, and Alyssa were able to take a good care of you and your daughter! We cannot wait to se you again very soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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4. G

   Georgina

   Edmonton

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Immaculate service! Amazing food and service. Love coming here with my husband we always enjoy it.
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded 1 day ago

   Hi Georgina, Thank you so much for taking the time to leave us a 5 star review! I am very happy to hear that you had a great time and enjoyed your time with your husband in your last visit! We cannot wait to se you again very soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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5. T

   Terri

   Edmonton

   14 reviews

   5.0

   14 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love that whenever we want to just pop in to Earl's for a meal or, as in this case, an after experience nightcap with dessert, they always deliver such a great impression. Angelo and Ali made us feel very welcome and Angelo's service was top notch. The cheesecake was exceptional! It was a very busy night across the mall and Earl's was no exception but the bar area was very comfortable and we could have a nice chat to wind up our evening. Thanks Earl's!
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on November 18, 2024

   Hi Terri, Thank you so much for taking the time to leave us a 5 star review! I am so happy to hear that Ali and Angelo were able to take a good care of you and you loved our cheesecake! We are looking forward to see you again very soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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6. A

   Alicia

   Calgary

   49 reviews

   vip
   1.0

   49 reviews

   Dined on November 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was by far the worst experience I have ever had at earls. They were super disorganized and nonchalant about my food allergies. I felt like the managers were vey dismissive about my experience. I asked to speak with a manager about my food allergies when I arrived and she was like “um, okay” and rushed off. My food took over an hour to prepare (grilled Salmon, rice & asparagus) and it was only when I became irritated with the wait time and asked for a manager, my food came to me (literally, two minutes after I asked) stone cold. It tells me my food was waiting unattended in the kitchen. I asked to speak with the manager again, she came out of the kitchen and told me that it wasn’t their best night and it’s better I just left. That is what I did. As I grabbed my jacket, the waiter came by and apologized and wanted me to come by for a “redo” the next day. I’m travelling, so not possible, but in all honesty I would not take them up on the offer. Not good Earls, not good…
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on November 11, 2024

   Hi Alicia, Thank you so much for taking the time to leave us a review. I am so sorry to hear that you didn't have a great experience with us in your last visit. I understand how frustrating this could be to wait for a long time for your meal, specially when it comes across to food allergies. I am so sorry to hear that you felt dismissed. This is not an Earls standard at all as we strive to provide excellent service and to take care personally about any food restrictions that our guests could have. I would like to chat more about your experience in order to plan an excellent next visit for you. Please feel free to reach out to me at juliane.bodini@earls.ca at your earliest convenience. Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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7. G

   Gary

   Calgary

   1 review

   vip
   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great, quick service. Reserving ahead of time was helpful.
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on November 11, 2024

   Hi Gary, Thank you so much for taking the time to leave us a 5 star review! I am so happy to hear that you had a great time at our store. We are looking forward to seeing you again very soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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8. B

   Brandon

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Honestly had a great time. Good food. Only knock I would say is the tv in the lounge has a big black line through it that was annoying to watch the oilers game on. I’ve been here twice in the past 2 months and that tv has been like that. A large corporation should be able to replace a tv in that time. Who knows how long it’s actually been like that. That’s my only real knock on our dinner however as everything else was great.
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on November 11, 2024

   Hi Brandon, Thank you so much for taking the time to leave us a review, your feedback is very important to us. I am so happy to hear that you has a great time with great food! Thanks for letting us know your concerns about the environment at our store. I will definitely report your feedback in order to improve our service. We are looking forward to seeing you again very soon! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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9. L

   Laura

   New York City

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   Good service and staff! Good atmosphere, food was good
   

   Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on November 9, 2024

   Hello Laura, Thank you so much for taking the time to leave us a 5 star review! I am so happy to hear that you liked our service and staff. We cannot wait to see you again! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
   

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10. C

    Caroline

    Edmonton

    19 reviews

    3.0

    19 reviews

    Dined on October 25, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    Definitely missing the Dynamite Rolls! Service was great . Food was ok. Tried the new sushi on the menu. It was fine but nothing beats the dynamite rolls that has been taken off the menu. We had pizza Crust was a bit burnt. Overall just ok. Different.
    

    Earls Kitchen + Bar - West Edmonton Mall - EdmontonResponded on October 25, 2024

    Hello Caroline, Thank you for taking the time to leave us a review. I am very happy to hear that our team was able to take good care of you with great service. We are still offering our signature Dynamite Rolls through our delivery program, however, we have three new sushi options available in our menu: Spicy California Roll, Aburi Salmon Sushi Press, and the Wagyu Beef Oshi Press that are definitely amazing! I would love to hear more about your experience with us and how we could have done better to achieve a 5 star review. Please, do not hesitate to contact me at juliane.bodini@earls.ca and we can chat more about it and plan your next visit! We are looking forward to seeing you again! Juliane Bodini Guest Experience Manager - juliane.bodini@earls.ca
    

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