Earls Kitchen + Bar - Yaletown - Vancouver

Review summary

1. K

   Katelyn

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic experience thanks to our wonderful server Ollie! He was super hospitabile and genuinely friendly. Our orders were accurate and he was accommodating when we had to rush our bills so we could make it to our event on time. Thank you Ollie!
   

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2. M

   Marlee

   Hawaii

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and service even tho I had my kids w me server was great - only had a couple drinks but she was very understanding
   

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3. L

   Lauren

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great time on the Winter Patio - decorated beautifully and really put us in the festive spirit!
   

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4. F

   Francesca

   VIP

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Muy buena comida, drinks y servicio solo que si nos dijeron mil veces que ya nos teníamos que ir a la hora y media. Entiendo que así son las reservas pero que nos lo digan 690 veces tampoco media pareció
   

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5. m

   maizie

   Vancouver

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our party of six go to this Earls every Christmas time,it's our tradition. We like the half off bottle of wines on Tuesdays . Our server was going off shift, we all paid our bills average payment for each of us was $100. After we paid no one, not one server came back to our table to ask us if we required anything else, we were wanting to order more wine. We were hugely disappointed, I did mention this to the hostess as we left to another establishment. The many other times we get together there through out the year, we have not encountered any issues.
   

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6. T

   Tim

   Vancouver

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the patio and yummy drinks, dog friendly patio
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 5 days ago

   Hi Tim, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time on our patio. We are looking forward to hosting you again soon! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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7. T

   Taralyn

   Vancouver

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Oliver was an absolute pleasure and on top of every moment of service. Thanks, team!
   

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8. A

   Adam

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earls YT is always the best. Service, quality, and environment are dialled. Thanks for a great time.
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 5 days ago

   Hi Adam, Thank you so much for the 5-star review! I am delighted to hear you enjoyed your time here. We are looking forward to hosting you again soon! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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9. R

   Rose

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   Came especially for the Winter Wonderland at Earls Yaletown, but the heaters were broken and it was freezing!! They had blankets but our food would be cold within seconds. We could’ve rescheduled for a day the heaters would work again. They accommodated us quickly for a table inside, but that just has a more casual feel with loud noise and hockey on tv screens everywhere (why??). Disappointed, was supposed to be a special Holiday celebration. Food was great as always
   

   Earls Kitchen + Bar - Yaletown - VancouverResponded 5 days ago

   Hi Rose, Thank you so much for taking the time to write the review! I am so sorry to hear you were not satisfied with your visit with us and the temperature on our patio. This is completely not our standard, and we already have a maintenance visit scheduled. Please feel free to reach out to me personally at mil.umrilova@earls.ca because I would love to invite you for a redemption experience. I would really love to make it up to you. - Mil Umrilova | Guest Experience Manager | Earls Yaletown
   

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10. M

    Mark

    Vancouver

    1 review

    4.0

    1 review

    Dined on December 11, 2024

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 4

    Great location and ambience inside, food is great although a little pricey. Almost $40 for a beer and burger before tax. Service was just okay. Our server was nice and friendly but seemed to be working a section by herself and helping others in other sections when our section wasn’t full. Granted it’s the holiday season and there were a couple of corporate events happening from what we could tell, but it took a while for our server to come by and clear our plates and to take our last food request of our visit. Overall, nice spot with good food but it’s a little pricey and the service can feel sporadic.
    

    Earls Kitchen + Bar - Yaletown - VancouverResponded 5 days ago

    Hi Mark, Thank you so much for taking the time to leave a review! I am so happy to hear you enjoyed your time here. I appreciate the feedback regarding the business of the server, and I totally agree that Julia is a superstar, but she must've had a lot on her plate that day. I'll make sure to follow up with the team. Please feel free to reach out to me at mil.umrilova@earls.ca if you have any additional feedback, because I would love to make your next visit a 5-star one. We are looking forward to hosting you again soon! - Mil Umrilova | Guest Experience Manager | Earls Yaletown
    

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