Earls Kitchen + Bar - Square One

Review summary

1. S

   Shemar

   Toronto

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   Restaurant was cold, the doors from the outside brought in too much of the cold air.
   

   Is this helpful?

   Report
2. I

   Islay

   Toronto

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wide tables and comfortable seating means lots of space for food, but not as intimate for sitting close on a date. The candlelight, soft colours, and overall colours make for a cool, subtle upscale experience. The decor does well to counterbalance the overstimulation of being in such an enthusiastic volume of other diners. Delicious desserts (carmelized cheesecake and the seasonal pecan tart were great), and the plant-based options are a blessing for vegetarian diners. Pay attention that the V on the menu means the dish can be made vegetarian, but does not seem to be inherently vegetarian. Mention your food restrictions up front! Staff were polite with great memories, and checked in, but were not nosy. It struck a good balance. Paying is an atypical touchscreen but smooth. Bathroom doors are very heavy without automation, so heads up for accessibility concerns.
   

   Is this helpful?

   Report
3. D

   Dan

   Toronto

   13 reviews

   3.0

   13 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food delivery was slow. I ordered the 6 oz steak and frites (happy hour) and was told that it sold out but a 9 oz was available at full price. The steak and frites arrived and the fries were T best warm. The steak was perfect. Ordered a Stella and when it arrived it was "Flat".
   

   Is this helpful?

   Report
4. m

   mark

   Toronto

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We sat down, took 20 min to get glasses for the water, another 15 for our drinks to arrive. It wasn't an entirely busy night. Appetizers took quite a bit. Music was alright, maybe a touch lower. I'm not a negative Nancy and enjoy a great vibe to enjoy but tonight it wasn't a good vibe. Unfortunately one bad experience I will not be coming back. My first time was good, sadly second wasnt
   

   Is this helpful?

   Report
5. S

   Selyna

   Toronto

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Well the server accidentally broke the water carafe and spilled water and glass pieces all over my dress. I understand accidents happen but she should have done more than just say sorry considering I had to walk around with a wet dress not to mention the bits off glass I kept finding throughout the day.
   

   Is this helpful?

   Report
6. N

   Natalee

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Earls, always a great dining experience. It was very busy, but our server was attentive, and we were served in a timely manner. Perfect for date night.
   

   Earls Kitchen + Bar - Square OneResponded 5 days ago

   Hey Natalee, Thank you so much for your 5-star rating! We are thrilled to know you had a great experience with us. If we can assist with any reservations in the future, don't hesitate to reach out to me directly. Denval Barrett, Restaurant Manager in training - denval.barrett@earls.ca
   

   Is this helpful?

   Report
7. B

   Bia

   Toronto

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant was full yet service was quick . Food was outstanding as always . Waiter has great customer service and waiting skills .
   

   • 
   • 

   Earls Kitchen + Bar - Square OneResponded 5 days ago

   Hey Bia, Thank you so much for your 5-star rating! We are very happy to hear you had a great experience with us. If we can assist with any reservations in the future, don't hesitate to reach out to me directly. Denval Barrett, Restaurant Manager in training - denval.barrett@earls.ca
   

   Is this helpful?

   Report
8. M

   Mercy

   Toronto

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food was good and the service was good. The dessert was good.
   

   • 

   Earls Kitchen + Bar - Square OneResponded 6 days ago

   Hi Mercy, We are so sorry to hear we missed your sides with the half ribs and chicken entree. We would like to make this right with you. If you are open this please email me directly at ckimball@earls.ca. Thanks so much! Candace K, General Manager
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Toronto

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We went for a birthday lunch, which I specified on the reservation. No mention of it being anyone's birthday was brought up. When I brought it up, the waiter didn't even say happy birthday, nor ask if we wanted dessert. The service was extremely slow. It took over 40 minutes to get one drink that was ordered at the start of the meal. We had to ask for everything, plates, cutlery, etc. - and they only came back once, so the food ended up being cold by the time we got everything. Just really bad service, I've always had a good experience at other Earl's but this one was bad.
   

   Earls Kitchen + Bar - Square OneResponded 2 days ago

   Hi there, We are so sorry to hear we missed celebrating the occasion of your special day with you. This isn't the standard that Earls holds ourselves to. I would like that chance to make this right with you and get more details if possible. Please email me if you are open to this. My email is ckimball@earls.ca. Thank you. Candace K, General Manager
   

   Is this helpful?

   Report
10. D

    Dolly

    VIP

    Toronto

    63 reviews

    3.0

    63 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 2
    3. Service 1
    4. Ambience 4

    Very convenient location. Dark interior. So dark that one can't read the menu. Told on arrival that table was available for just 2 hours. However Order took over an hour to arrive. And was not complete. Food quality was very average for the pricing. Holiday crowd so understand the rush. Noise level very high.
    

    Earls Kitchen + Bar - Square OneResponded 6 days ago

    Hi Dolly, Thank you for reviewing our location on your most recent visit. Sorry to hear you had a 3 star experience. Thank you for your notes on your feedback. We would love to you hear from you if you wish to provide me additional information or for a chance for us to make it right. Please reach out to me directly at ckimball@earls.ca. Candace K, General Manager
    

    Is this helpful?

    Report