Eataly - Don Mills

Review summary

1. M

   Mirian

   Toronto

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   The waitress was trying to my kick my party out after and hour and a half of dining. We were told that is industry standard time for seating. For these reasons, I won’t be going back to Eataly; because, when I go to other restaurants such as Mezes , my party does not get asked to leave at the 1 and a half hour mark. I don’t expect to stay all night at Eataly. I just wanted to take my time. It’s only fair to the consumer.
   

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2. C

   Catherine

   Toronto

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   We ordered the featured 2 course meal for that night, but it was not what we expected. We've been there before and the food was good and the servers are nice but this time its not. We didnt even finish our food.
   

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3. R

   Roy

   Toronto

   6 reviews

   vip
   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Cold and drafty. food overpriced. pasta good but not as expected. food wasn’t hot (bowl was) and light on sauce
   

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4. K

   Kristen

   London

   2 reviews

   vip
   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We typically love dining at your restaurant, but today, the service was terrible, and the food was lacklustre, which is not what we have come to enjoy at EATALY. Not sure we will be back to the Don Mills location.
   

   Eataly - Don MillsResponded 2 days ago

   Dear Kristen, Thank you for taking the time to share your feedback. First, I want to sincerely apologize for the disappointing experience you had during your recent visit. Your loyalty and enjoyment of dining with us mean so much, and it’s disheartening to hear we fell short of the high standards you’ve come to expect. We genuinely appreciate you bringing this to our attention and would like the opportunity to make things right. We have noted your contact information and will reach out to you personally to discuss your concerns further. We value your patronage and would love the chance to regain your trust in our Don Mills location. Warm regards, EATALY Don Mills
   

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5. R

   Ruth

   Toronto

   2 reviews

   vip
   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated an important event at Eataly. Everything was perfect - from our warm, friendly and extremely helpful server ... to the tasty food and wine ... to the sophisticated setting. It was an evening to remember!
   

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6. l

   leah

   Toronto

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sarah, our server was fan-tabulous. All her recommendations were spectacular. I had the lasagna, Lambrusco spritz to drink, and focaccia. Absolutely amazing.
   

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7. N

   Nick

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Paola was absolutely incredible. We’ll definitely be back 💖
   

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8. C

   Carol

   Toronto

   10 reviews

   2.0

   10 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   My entrée came before my appetizer, they took it back and then brought me my cold, dry fish that had just been sitting there. Green salad lacked flavour and was just like a bag of lettuce in a bowl for $17.00. The dishes were not being cleaned up in time by the servers, so we sat there with dirty dishes while we were drinking our coffee and dessert.
   

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9. b

   brian

   Toronto

   10 reviews

   vip
   3.0

   10 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Service and food was very good the problem was the kitchen. There was six of us and the food was not presented at the same time there was a ten minute delay in two of the apps. The main course was the same most of us had almost finished before the last entree was delivered to the table. They were also very slow in clearing dirty dishes. We have visited other Eataly establishments And the overall experience was a lot better.
   

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10. K

    Kimberly

    Toronto

    4 reviews

    3.0

    4 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    Been to many Eatalys both in Toronto and in the USA (Boston NYC and vegas) and this one I found the most bland, barely any meat options with pastas (all pretty plain) and the least impressive. Also did not have various wine bottles The server was slow and barely around when needed; took forever to show up.
    

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