Eataly Ristorante - Short Hills

Review summary

1. R

   Randi

   VIP

   Philadelphia

   16 reviews

   1.0

   16 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The service was horrible. Waitress lied to the manager. One meal came and waited 15 minutes for the other person’s meal to arrive. Food quality was poor. Very disappointing.
   

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2. c

   cathy

   New York City

   8 reviews

   3.0

   8 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   We had a reservation of a month for 5 adults. They squished us into a very small table.. Our server was very nice but the table was ridiculous. Would not return. Its overpriced for a mall restaurant.
   

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3. G

   Gregory

   New York City

   19 reviews

   2.0

   19 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Honestly, a tad disappointed. The dining area was designed nicely. We were seated along the glass walls and it was quite cold and most dining guests were wearing their jackets.. there should have been adequate heat distribution. The service was good. The food for the price point was rather small portion wise and not as good as I would have expected. I had a linguine and seafood dish and the seafood was very sparse. The other members of my party felt the same about theirs as well. Overall, there are better Italian fare restaurants in the area.
   

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4. R

   Robyn

   Las Vegas

   11 reviews

   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   I knew going into this that the service was not great and it was certainly confirmed after eating there. We went to the new Short hills Mall location. Food and drinks were great. The quality is good and it is delicious. Food also came out fast. The biggest problem in this location is that from the moment you check in for a table till the time you leave, the humans running the place appear to have zero experience in the restaurant or customer service industry. There were 10 tables open when we got there and they had a line to wait to sit. We had a reservation and were there 15 minutes early and they still couldn’t figure it out. The bar staff invited us to take a table there and while it was nice we really wanted to sit at a regular table according to our reservation. I will say the bar seemed to run pretty well given the total experience we had. When we finally sat, our server Roger had no idea what was on the menu nor what to do since we had gotten drinks at the bar before we sat. It was like his whole script was thrown off b/c he was trained to ask for drinks and when we already had them, he was lost. After taking out food order, Roger never came to our table again. We had better responses from the food runner and random people who worked there we waved down to get extra plates, forks, pay the bill etc. No one ever came to check on us after each course was served and dishes were piled at the end of our table waiting to be cleared and were only done so when the next course would be set down at the table. Water seemed to be a problem. We had a second round of drinks delivered (that we did not order) and still never had our water glasses filled. This was 1/2 way through into our main dishes. It was clear after that that Roger added the drinks to our table waiting but obviously set off tickets for them to be reordered instead of just added. After we finished eating we just immediately wanted to pay. This place can be a gold mine but they need a strong GM to execute
   

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5. C

   Corey

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time to Eataly and food was very good, service was excellent, and would definitely go back.
   

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6. K

   Kat

   Atlanta Metro

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   I have been to Eataly (NY & Dubai) feels like the quality of this one is not the same. Service was ok, the server didn’t offer cheese or black pepper, took over 20 min to bring the check and then the receipt, the restaurant was not crowded, just seems a bit disorganized.
   

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7. D

   Derek

   New Jersey

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Table waiter did not want to be there. Never came to check on us, my family and I had to ask others for assistance. Food was not worth the price.
   

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8. S

   Sage

   New York City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I was expecting more and I can honestly say I prefer the outside counter with sandwiches and pizza (and desserts) to the restaurant. First they didn’t have anything I wanted to drink( ginger ale and unsweetened iced tea) I settled on an Italian coke $6 which was good. Next I got the focaccia bread app which was $7 over priced and just ok. The main was butternut squash ravioli which wasn’t that good and $23 for a very small portion. I will not return to the restaurant part. The front desk guy wasn’t all that friendly either. I prefer the quick pizza and sandwich counter a million times over. Disappointed.
   

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9. J

   Jennie

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   The waiter definitely didn’t want to there. After taking the order, he never came back to the table except to drop off the dessert menu. Maybe said 3 words to us. Several flies were around us at any given time. Won’t be back.
   

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10. N

    Nicole

    VIP

    New York City

    30 reviews

    3.0

    30 reviews

    Dined 2 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    Service was slow. Food came out separately about 10 min apart. Many 4-5 star restaurants offer complimentary bread and it’s disappointing to see you charge $4 for a few pieces of bread.
    

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