Eataly Ristorante - Short Hills

Review summary

1. K

   Kimberly

   New York City

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was excellent. Service was definitely lacking - slow, unattentive. Plus, they were out of the Italian beers and still water. Ironing out kinks from recent opening I guess
   

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2. OT

   OpenTable Diner

   New York City

   8 reviews

   4.0

   8 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Service was slow.. the dinner itself took about 2 hours. The food was meh. For Eataly being a newbie I think there are a lot of kinks they need work on. They have to train their staff for service. I’ll give them another try some other time and give them a chance to work and trim their staff some more.
   

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3. C

   Christina

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Our server did not check on the table after food arrived and forgot many things we asked for. Mid-way through the lunch the server disappeared never to return. The lunch took 2 hours and we could not get our check without a waiter. One of the worst service experiences Ive had.
   

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4. P

   Patricia

   VIP

   New York City

   34 reviews

   4.0

   34 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   First time for us at Eataly. Place is beautiful, I love the store. Atmosphere is great. Food was ok. The pizza was the best part. Menu is small. Service was slow. Overall it was ok.
   

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5. D

   D

   VIP

   New York City

   11 reviews

   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   The space is beautiful and the genuine commitment to serving truly Italian food is commendable. However, the staff and general feeling eating at the restaurant is somewhat cold. The fact that they only offer three gluten-free dinner options and absolutely no gluten-free dessert feels very unwelcoming and it also makes it very difficult for those who really want to enjoy the restaurant to go more than every once in a while with such limited choices. If they truly want to be like Italy then they should have a lot more gluten-free choices as Italy has so many Sanza gluten choices. They also need to warm up the staff and make people feel welcome. It appears that they may be somewhat understaffed as there are a lot of empty tables, but no reservations available. I have to command the gluten-free pizza however. It is absolutely fantastic. They also need to realize that while staying true to Italy, you are still in America and you do need to offer unsweetened iced tea as a drink choice. Water or soda should not be the only choices, especially with someone who might be diabetic and want something a little bit different but not a drink full of sugar I think with a few improvements this restaurant could be a fantastic success and a long-term resident of the short Hills mall.
   

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6. B

   Beth

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Skip this over rated place. We were really excited to try this restaurant. Our server took our order, advised us she was leaving before we got our food and that we would have a new server. We were never really sure who he was. We were a group of 4 and 2 got their meals the others waited and waited.. finally came. The pizza was soggy. Waters were never refilled. Plenty of empty tables but the host stand kept a long line out front. Most unacceptable was one of the kitchen staff wiping his nose with his hand and continuing to prep food. 1 app, 2 pastas and 2 pizzas $150, completely overpriced, horrible service and nothing special about the food.
   

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7. A

   Alexandra

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The hostesses are a little snippy and rude for no reason given.
   

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8. M

   Mark

   New York City

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Unbelievably rushed experience. Forced us to order appetizers with dinner despite being ready. The. They rushed the entree onto the table while we were still eating the appetizer. And then rushed us thru that. And top it off its ridiculously expensive. Food is decent but way way way overpriced for the experience of being rushed.
   

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9. J

   Judy

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Kale salad was excellent! Enough for two people. The pizza toppings very good but the crust was a little soggy. Overall very happy and will be back
   

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10. OT

    OpenTable Diner

    Atlantic City

    1 review

    3.0

    1 review

    Dined 3 days ago

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3

    Food was ok, but service and attitude of staff was awful. Very disappointing since we’ve eaten at other Eataly locations (NYC and Boston). This location doesn’t compare. It’s more of an upscale food court experience vs a fine dining experience. We were not offered a dessert menu or asked if we wanted dessert or coffee, just handed the check after the main course. When we asked why one of our entrees didn’t match the description on the menu we were told that it is not how it is prepared at THIS location. When we asked why that wasn’t explained to us when we placed our order, our waitress (Zeniyah) told us that “most people would ask”- ummm … how were we supposed to know that it wouldn’t match the menu’s description? Just very rude and bad attitude from most staff.
    

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