Eddie Merlot's Prime Aged Beef & Seafood - Warrenville

Review summary

1. K

   Ken

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I always enjoy dining at Eddie Merlot! We had an excellent dinner and saved enough room for the carrot cake! Cordel proved exceptional service to all of us!
   

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2. S

   Shaquille

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a post engagement party, and they were very accommodating. The waiter was really kind fun. The food was phenomenal! Keeping it simple; just go here.
   

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3. A

   Amy

   VIP

   Chicago

   11 reviews

   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was pretty good except for the rice- it was undercooked and a bit crunchy. The seafood and steaks were well prepared. Overall price was too high for the food. Server very attentive and accommodating.
   

   Eddie Merlot's Prime Aged Beef & Seafood - WarrenvilleResponded 3 days ago

   Hello Amy, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our well-prepared food, especially the aged beef and seafood dishes. However, we're sorry to hear that the rice didn't meet your expectations. We always aim to deliver a great experience, and your comments will help us improve. We're also glad to hear that our server was able to accommodate your needs. We hope to have the opportunity to serve you again soon. Best regards, Eddie Merlot's Prime Aged Beef & Seafood - Warrenville Management Team
   

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4. S

   SANDI

   Chicago

   24 reviews

   4.0

   24 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The filet trio of medallions were exceptionally good! May be the best steak I've ever had, perfectly prepared with very tasty toppings. The service was also very good. Their prices are up there at over $100 per person incl tip by the time you're out the door, especially given that most dishes including the trio are ala carte, but for a special occasion I would highly recommend the steak itself. One person in our party got the Chilean sea bass, and she found it to be excellent as well. The only disappointment w/the food was that the carrot cake was way too sweet due to the many thick layers of icing and the unnecessary caramel topping. Unfortunately, while it appears to be a very pretty dining room (in the main dining room) each of us noticed numerous issues with the lack of maintenance and cleaning in the restaurant itself. These are some of the issues we noticed: rickety chairs that either need to be replaced or all of the legs tightened, VERY dirty/stained carpeting in the section of restaurant where we were seated (dining room off the bar). It was distracting and definitely not in keeping with this class of eatery. Both the men's and women's bathrooms required maintenance and repairs -- the men's room ceiling was literally leaking water and puddling on the floor by the toilet, the fixtures were dirty and the trash was overflowing. In the women's bathroom, both sinks were holding water and draining extremely slowly. Also, someone in a stall flushed their toilet while I was washing my hands and the water was extremely hot - I think anti-scald faucets are a minimum requirement that should be in place. All in all due to the high quality of main entrees and service, I am giving 4 stars overall, but these issues need to be addressed.
   

   Eddie Merlot's Prime Aged Beef & Seafood - WarrenvilleResponded 3 days ago

   Hey SANDI, Thanks for dining at Eddie Merlot's Prime Aged Beef & Seafood - Warrenville. We're thrilled you enjoyed our filet trio and steak. We appreciate your feedback on our carrot cake dessert. We'll take a look at the cleanliness and maintenance issues you mentioned. We hope to serve you again soon. Best, Eddie Merlot's Prime Aged Beef & Seafood - Warrenville Management Team
   

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5. v

   victor

   VIP

   Chicago

   20 reviews

   4.0

   20 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service was EXCELLENT. Everyone enjoyed their meals; there were orders for steak, sea bass, crab, cakes, salads, and French onion soup. The diner with the crab cakes thought they were a little small but very tasty. A few of us had the Waygu and everyone was satisfied. I also very much enjoyed the French onion soup; exception. The noise level in the main dining room was energetic; even a conversation across the table was challenging. My gripes and these are trivial. I never liked the automatic service charge added for larger parties. And I wish the restaurant would enforce the dress code. Eddie Merlot's a very nice place. Why are people in baseball caps and gym shoes allowed in. I do understand that some things are overlooked inorder to stay in business. Like I stated, trivial things.
   

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6. T

   Tracey

   VIP

   Chicago

   103 reviews

   5.0

   103 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's an experience when dining here and we'll worth it. The food was excellent. The atmosphere was perfect and service was superb.
   

   Eddie Merlot's Prime Aged Beef & Seafood - WarrenvilleResponded 3 days ago

   Thanks for visiting us, Tracey! We're thrilled to hear that you found our food excellent and the dining experience at Eddie Merlot's Prime Aged Beef & Seafood - Warrenville to be worth it. We strive to create a perfect atmosphere and excellent service, and we're glad that we were able to meet your expectations. We appreciate your kind words and look forward to serving you again soon.
   

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7. J

   Janet

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Our server was attentive. Drinks, apps and salmon entree were tasty. However, the prime rib eye was not impressive. Tough, overcooked. For a restaurant that bills itself as a steakhouse, it should have been better.
   

   Eddie Merlot's Prime Aged Beef & Seafood - WarrenvilleResponded 3 days ago

   Hi Janet, Thank you for taking the time to share your experience at Eddie Merlot's. We're glad to hear that you found our service attentive and the food tasty. However, we're sorry to hear that our prime rib eye didn't meet your expectations. We strive to provide top-quality dishes, and it seems we fell short this time. Your feedback is valuable to us, and we'll certainly take it into consideration as we continuously strive to improve our menu. We hope you'll give us another chance to impress you in the future. Best regards, Eddie Merlot's Management Team
   

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8. M

   Maureen

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was exceptional! From the greeting to to our server Sarah to the Food! Won’t go wrong with the 16 oz. Prime Ribeye. The loaded baked potato was the size of a footfall plenty to share. Will definitely be back!
   

   Eddie Merlot's Prime Aged Beef & Seafood - WarrenvilleResponded 3 days ago

   Thanks for visiting us, Maureen! We're thrilled to hear that you enjoyed your experience at Eddie Merlot's Prime Aged Beef & Seafood - Warrenville. It's great to know that our Prime Ribeye and loaded baked potato hit the mark for you! We strive to provide exceptional service and delicious food, and your feedback is a testament to our efforts. We look forward to welcoming you back soon for another memorable dining experience.
   

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9. B

   Becky

   Chicago

   23 reviews

   3.0

   23 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Our main courses and sides came out lukewarm. It’s Christmas. I was grateful the staff was working on the holiday so I did not have to cook. They were really nice despite the food. Dessert of chocolate layer cake a la mode was the highlight! So service 10/10.
   

   Eddie Merlot's Prime Aged Beef & Seafood - WarrenvilleResponded 3 days ago

   Hi Becky, Thank you for taking the time to share your experience at Eddie Merlot's Prime Aged Beef & Seafood - Warrenville. We're delighted to hear that you appreciated our service despite the busy holiday period. We apologize for the inconvenience caused by the lukewarm main courses and the underwhelming dessert, and we're sorry for any inconvenience this may have caused. Your feedback is valuable to us and we will certainly use it to improve our service during busy periods. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

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10. T

    Timothy

    VIP

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 3

    Service was terrible. We always go to Eddie for the food and service. This time we were very disappointed.
    

    Eddie Merlot's Prime Aged Beef & Seafood - WarrenvilleResponded 3 days ago

    Thanks for the review, Timothy. We're really sorry to hear that your experience at Eddie Merlot's Prime Aged Beef & Seafood - Warrenville didn't meet your expectations. We always aim to deliver top-notch service and delicious food to our customers, so it's disappointing to hear that we fell short this time. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to impress you with our food and service. Best, The Management Team
    

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