Eight4Nine

Review summary

1. W

   Will VIP

   Richmond5 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food was great. Starters of octopus, pear salad, and roasted carrots were delicious. Mains of pork chop, cauliflower steak, and milanese were generous and well done. Service we found to be bad from start to finish. To start: we were ignored at check in, then told to follow someone to our table.. except the staff member was first showing someone else to *their* table; we didn't know whether we were coming or going. We felt there was no sense of genuinely welcoming guests, just shuttling people through. We were eventually seated right by the toilets. Someone has to sit there, I suppose; but there were other tables available, and our sense was that this was restaurant policy for diners with children. (We had our 11 and 8 year old with us. The next table along had a similarly aged child, hence the inference.) The table was noisy and by the thoroughfare to the toilets and kitchens. Not a great start. From there, the only word that came repeatedly to mind was: Clunky. Drink order took ages; our server didn't return to take our food order; the order was eventually taken by someone else; food when brought out was dumped on table unceremoniously and shoved in and around our drinks and side plates etc; nobody throughout asked about allergies (one of us was gluten intolerant. Fortunately gluten free options were clearly marked on menu.. but server still dished out bread to everyone.); original server did not once ask if we needed more drinks - I eventually collared him and asked for a glass of wine; he seemed surprised, as was I; etc etc. The bottom line here is that, despite the really good food, this venue evidently has no genuine focus or concern on customer service. Staff moved around at pace, but with little or no focus on customer experience. Ours was terrible. They seemed confused when the tip reflected this. Perhaps they should take a moment to train their staff properly and reorient the service to match the great work being done by the kitchen.
   

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2. S

   Suzanne

   New Orleans7 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Cute place but I found the menu heavy with meat which I do not eat. Found it very mediocre overall.
   

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3. A

   Alan and Leisje

   Louisville2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The restaurant has a great vibe. Definite place I would recommend for friend groups. Couples, etc. good was excellent!!
   

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4. T

   Tracy

   Seattle1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed Sunday Brunch on the patio. Lovely weather, great food, and excellent service.
   

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5. W

   Wilford VIP

   Palm Springs3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thomas in the front was great as usually. Our servers were cheerful and enthusiastic. Their knowledge of the menu was helpful for the first timers.
   

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6. S

   Sandra VIP

   Chicago64 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Sitting outside on their patio is heaven. The food is absolutely delicious. Our group raved about every dish. The pasta ragu is best I’ve ever had. A must to order. Wish this restaurant was in Chicago.
   

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7. OT

   OpenTable Diner VIP

   New York City14 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service, great food and great ambiance . Love this place !
   

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8. K

   Kelly

   Palm Springs1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend! Food was incredible. Will definitely return.
   

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9. T

   Tom VIP

   Pittsburgh14 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food quality and service are always consistent here. One of our favorite neighborhood spots for us and our guests. Salmon, soup and salad were excellent. The chicken pot pie is the best I've ever had. We appreciate this establishment and their staff!
   

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10. J

    Jeff VIP

    New York City187 reviews

    4.0

    Dined 3 days ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3

    The food was excellent. My steak was done perfectly. I recommend the corn chowder. Our service was just OK. We had to ask for bread and then ask again for butter (not brought with the bread). The water service was poor. We went on a Friday night and the restaurant was very loud. Lots of hen parties taking place.
    

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