El Torito - Northridge

Review summary

1. L

   Lourdes

   Los Angeles

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Made a reservation to avoid problems like the previous time. Lady at the counter told us it would be a couple minutes. Time passed and one of us went to ask. Turns out they cancelled our reservation because according to her we opted out of the messages but never did I receive one let alone click any cancellation or “opted out”. Checking the app it weirdly said we were dinning. Which was impossible since we were outside being told that our reservation got passed on. She then went on to say she stepped out and called my name for the reservation when no one from my party heard let alone did anyone make a notion since there was many families waiting outside. I wouldn’t have made a big issue but this is the 2nd time and with the same lady present. The same excuse and always putting the blame on the customer. So what’s the purpose of this app? Or the host. The way she addressed my friend was also very unprofessional for a said manager. I don’t care for a discount or an apology. I would rather something be made out of this to prevent future inconveniences.
   

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2. A

   Abigail

   Los Angeles

   22 reviews

   vip
   5.0

   22 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and drinks. Steak and shrimp is the best.
   

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3. L

   Lesley

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The new manager is fabulous. He made sure we were well taken care for my Birthday. Food and service was excellent!
   

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4. F

   Frances

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on October 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This was out first time going and yes we will go back .
   

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5. D

   Delmi

   Los Angeles

   1 review

   5.0

   1 review

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience love the food and the service!
   

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6. A

   Abigail

   Los Angeles

   22 reviews

   vip
   5.0

   22 reviews

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   New guacamole cart is a brilliant idea. The avocados are cut fresh with fresh ingredients. Nice presentation way to stroll around wooden cart. The mangoneada margaritas are so good and tasty .
   

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7. D

   David

   Los Angeles

   29 reviews

   vip
   5.0

   29 reviews

   Dined on October 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Buffet has a decent selection & is reasonably priced. Look forward to my next visit.
   

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8. g

   giovanni

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined on September 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Buen servicio y la comida muy rica lo recomiendo y por supuesto voy a ir de nuevo
   

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9. A

   Andrew

   Los Angeles

   1 review

   1.0

   1 review

   Dined on September 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Was not very impressed on our last visit. It was 6pm on a Saturday, but the service was quite awful. I imagine they are understaffed so I don't blame the server. We never got any chips or salsa which I think is included, but I could be wrong. The margarita was quite good and was the highlight of the night. We ordered 4 kids meals and never got any dessert. The taco was dry and flavourless, just meat and onion; no salsa, pico or guac to put on it. I'm not sure if there was a salsa bar or if they are suppose to bring something but nothing came. Waters didn't come until we were almost done with our meal. We don't got out very often and it was just an all round disappointing experience. There was also a 4% surcharge which was probably somewhere in small print and I missed it, I was hoping the junk fees act (sb478) would take care of these hidden charges but they're still around. Had a $50 off coupon with in-kind app and still feel like it was poor value.
   

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10. C

    Christine

    Los Angeles

    5 reviews

    5.0

    5 reviews

    Dined on September 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was very good. Service was excellent. It was a little pricey
    

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