El Torito - Ontario

Review summary

1. D

   Debra

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our reservation was at 6:45 but did not get seated until 7:30…they said that they had to seat others who checked in before us. I said wait a min…I had a res. They said they file in walk ins between res’s. Finally got sat, server was good, margarita tasted like 3 day old watered down mixture. Food was ok.
   

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2. J

   Jacque

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Our server was nice. Wait was long even with a reservation. We were put at a small table right in the walk way which was very uncomfortable. I did not choose that seating. The food was nothing like I remember from years ago. This restaurant was famous for the fried corn stuff on the side. Now it’s like undercooked cornbread. Not impressed and will not be returning to this restaurant again
   

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3. J

   Jeff

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A little slow service on Valentine’s Day, to be expected. Server was awesome. But seriously a 3.9% additional surcharge fee because they can’t figure how to raise food prices is very naco, low rent. No other restaurants do that. Won’t be going back.
   

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4. V

   Vanessa

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Horrible service at 5pm was not even busy, servet was very inexperienced and unprofessional asking her coworkers to do everything for her. Our soup came out AFTER our food, guacamole was never made and still tried to charge me. Horrible experience will never return!
   

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5. L

   Larry

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   In the past in going there we had always ordered fajitas and had a nice sizzling fajita plate come up with HOT food with, I had the beef fajitas and they were quite oily and barely lukewarm the rice was cold and had to send it back. Thought my husband and I had fajitas and each of us only had one bell pepper on our plate.
   

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6. C

   Cristal

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The Restaurant needs ti improve in making accommodations to mothers with multiple babies. I was reprimanded by staff on how my stroller can’t be parked on the side of the table and I had to wait extra even though I had a reservation
   

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7. R

   Ronique

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated a 60th birthday at the Ontario location and the food was fresh and hot. Our server was great and very attentive.
   

   El Torito - OntarioResponded 6 days ago

   Dear Ronique, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon! Best, Jesus Hernandez General Manager
   

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8. C

   Cynthia

   San Diego

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our 2nd annual Galentine gathering for my family. We enjoyed our time and the services and food. I would do it again next year.
   

   El Torito - OntarioResponded 6 days ago

   Hello Cynthia, We greatly appreciate you taking the time to leave us a review. We hope to see you again soon,
   

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9. C

   Carolyn

   Orange County

   44 reviews

   5.0

   44 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food with friendly service and a pleasant ambiance. We noticed an additional surcharge on our bill which I inquired about and was told it was for their labor costs.
   

   El Torito - OntarioResponded on February 8, 2025

   Dear Carolyn, thank you so much for your 5-star review! Luis is awesome! We appreciate you taking the time to share and look forward to serving you again soon! Manager Diane R.
   

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10. G

    Grace

    VIP

    Los Angeles

    11 reviews

    4.0

    11 reviews

    Dined on February 2, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3

    We love coming here and our favorite server Melvia always takes care of us with great service The food is fresh and really good and lots of selections
    

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