El Torito - Redondo Beach

Review summary

1. G

   GUSTAVO

   VIP

   Los Angeles

   19 reviews

   5.0

   19 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good , great food and atmosphere.will come back soon
   

   El Torito - Redondo BeachResponded on December 7, 2024

   Thanks so much for your feedback! We look forward to serving you next time!
   

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2. G

   Grace

   Los Angeles

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 3

   The food is really not worth the price they’re charging people. Turkey and Ham were dry. The stuffing is sooo salty! The mac n cheese is cold and cheap, most of the food are cold and the mashed potatoes are only good with the gravy. El Torito could’ve done better! Very disappointing and will not be back!
   

   El Torito - Redondo BeachResponded on November 30, 2024

   Thank you so much for contacting us. We are genuinely sorry to hear that your experience was not a positive one. We would love the opportunity to speak with you. Please reach out to the “Sr. Director of Operations/ Regional Director” to see what we can do for a better experience next time.
   

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3. C

   Christine

   VIP

   Los Angeles

   6 reviews

   2.0

   6 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Overall … kinda disappointing. The food selection seems to get less and less with each year. For $41.99 a person theirs no value. It was almost impossible to get any fresh items. With the exception of the stuffing which we did get fresh which was good. Even though we did several laps trying to get other items as they were replenished but were unsuccessful. Maybe staffing was an issue, I’m not sure.
   

   El Torito - Redondo BeachResponded on November 30, 2024

   We want to sincerely apologize for your negative experience in our restaurant. However, we would like to learn more about your situation. We want to make things right.
   

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4. L

   Laura

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was absolutely delicious and we had very good service. I highly recommend coming here for dinner, a special occasion or even for a holiday. The buffet was nicely organized, lots of freshly prepared food and such a great variety.
   

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   El Torito - Redondo BeachResponded on November 30, 2024

   We cannot thank you enough for the kind words about our restaurant. Your review means a lot to us and lets us know we are on the right track!
   

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5. N

   Natalie

   VIP

   Los Angeles

   25 reviews

   1.0

   25 reviews

   Dined on November 28, 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 2

   Busy Thanksgiving brunch. Food was ok. Not bad but nothing was spectacular and memorable. Mediocre at best. Service was slow but they did the best they could due to the busy holiday. Once the check was brought we noticed a charge for a “surcharge fee”. We asked the server what that was and he brought us a generic looking placard that was NOT on any of the tables. It stated they charge a 3.99% surcharge fee because they are a local business and this fee is to offset the rising cost of living and rising prices! Um…. What!?? This is a huge restaurant chain. This is ridiculous! We asked if this can be taken off and were told no. This placard was not on the table or any tables. How dishonest can they be to add this to your check and claim they can not remove it because no where do they tell you about it. We were not even given a menu because it was a buffet so they can not claim this was written on a menu, if it even is! Beware please check your bills because who knows what else they are charging you for without your knowledge!? Shame on them.
   

   El Torito - Redondo BeachResponded on November 30, 2024

   We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you.
   

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6. R

   Richard

   Los Angeles

   121 reviews

   5.0

   121 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this El Torito on The Pier in Redondo Beach. The view of the ocean and beach is beautiful and the food and service are great. We had the fajita duo with beef and chicken and the carnitas street tacos. All delicious!
   

   El Torito - Redondo BeachResponded on November 26, 2024

   Thanks so much for your feedback! We look forward to serving you next time!
   

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7. J

   Joy

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Buffet brunch selections were wonderful. Location and view were awesome. I will be back.
   

   El Torito - Redondo BeachResponded on November 20, 2024

   Thank you for taking the time to let us know what you think about our food and your experience!
   

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8. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food!
   

   El Torito - Redondo BeachResponded on November 6, 2024

   Thank you so much for the stars! We look forward to seeing you again soon!
   

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9. J

   Judith

   Los Angeles

   21 reviews

   1.0

   21 reviews

   Dined on October 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Shrieking toddlers. Waiter complaining about tips. Drinks took 25 minutes (2 alcoholic). Soup expensive for size & mostly tortilla strips. Appetizer platter came with entrees & no cheese on nachos!!?? Very slow service. We chose to give you another chance & very disappointed again.
   

   El Torito - Redondo BeachResponded on October 28, 2024

   We want to sincerely apologize for your negative experience in our restaurant. However, we would like to learn more about your situation. We want to make things right.
   

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10. A

    Anabella

    Los Angeles

    1 review

    5.0

    1 review

    Dined on October 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I love, love Mexican food. And my boyfriend took me to eat at El Torito! Is been so long since I came to this facility and let me tell you is even better than before!! Beautiful ocean view!! Great margaritas and avocado!
    

    El Torito - Redondo BeachResponded on October 18, 2024

    Thanks so much for your feedback! We look forward to serving you next time!
    

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