El Torito - Sherman Oaks

Review summary

1. J

   Jeniffer

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This year, I made the deliberate choice to spend Christmas Day at El Torito, a decision that proved to be exceptionally rewarding. The ambiance of the establishment is nothing short of remarkable, creating an inviting atmosphere that enhances the dining experience. The service, in particular, was exemplary; our waitress, Maria, exhibited an extraordinary level of professionalism and attentiveness that left a lasting impression. Her ability to anticipate our needs and provide recommendations was commendable, and it is worth noting that her efforts contributed significantly to our overall satisfaction. I wholeheartedly endorse El Torito as a premier dining destination, especially during the holiday season, and encourage others to consider it for their future celebrations. The combination of exquisite service and delightful cuisine ensures that patrons will leave feeling exceedingly pleased.
   

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2. J

   Judy

   VIP

   Los Angeles

   145 reviews

   3.0

   145 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food is ok. Not out of this world amazing but better than fast food. It’s just the noise level. Horrid. You need to scream to be heard across the table and that only compounds with everyone screaming. They MUST do something about their acoustics. The fact that you can’t enjoy anyone’s company that you are dining with is a turn off. Go alone - or don’t go… unless you just want to scarf down your meal and leave. I think because of the price point, there are a lot of parties there… so imagine tables of 10 or 20 yelling at the top of their lungs, laughing loudly and you just trying to enjoy a meal and share company and conversation. Forget it! Not possible. Fix your acoustics El Torito!
   

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3. R

   Robin

   VIP

   Los Angeles

   29 reviews

   5.0

   29 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   This restaurant always delivers. The food is fresh, and the service good. It is not the best Mexican food in town, but it is consistent, with a lovely atmosphere.
   

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4. J

   Judy

   VIP

   Los Angeles

   145 reviews

   3.0

   145 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   They tried to improve the experience by making everything self serve. The number of items for a Mexican food buffet is limited, but there’s plenty of protein with the different style meats sauces. They have pancakes too but you need to ask and there champagne and oj. The price for brunch is now $33.50. You may need valet parking $8.00 if the lot is full.
   

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5. M

   Megan

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Waitress tried to upsell me to a totally diff style drink when I asked for a between option a or b, she said c and d, steak was overcooked, to the point of being inedibly chewy, waitress neglected to give me a spoon to eat the brothy beans with; tried to drain them off and eat them with the fork - ruined my brand new white shirt. Waitress never stopped by once to see how I was doing after dropping off the plate. Do not waste your hard earned money.
   

   El Torito - Sherman OaksResponded on December 17, 2024

   Hi Megan, please feel free to contact our management team here at the Sherman Oaks location at (818) 990-5860. We can further assist you with a better experience at our location. We hope to hear from you soon- Xperience Restaurant Group
   

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6. B

   Bianca

   Los Angeles

   1 review

   2.0

   1 review

   Dined on November 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   The Ham was not cooked properly, it was cold and we could not eat it. Also I did not enjoy the tamales , they do not taste good at all. The service was ok , employees were nice. We expected more for thanksgiving dinner and a gratitude percentage requirement.
   

   El Torito - Sherman OaksResponded on December 1, 2024

   Please feel free to reach out to the restaurant and speak with any one of our managers. Arnulfo, Joseph, and Pablo. We can assist you with your future visits at the El Torito Sherman Oaks location. Feel free to reach out via (818) 990-5860. - Xperience Restaurant Group.
   

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7. R

   RIZLLE

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went there for their Thanksgiving Buffet Experience, which included unlimited champagne. I loved that there was so much variety to choose from, besides their Thanksgiving carving station. Our server was on point with clearing our tables and refilling out drinks.
   

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   El Torito - Sherman OaksResponded on November 30, 2024

   We cannot thank you enough for the kind words about our restaurant. Your review means a lot to us and lets us know we are on the right track! – Xperience Restaurant Group
   

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8. m

   mary

   Los Angeles

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, fast service, friendly service. Great atmosphere, great place, Thanksgiving.
   

   El Torito - Sherman OaksResponded on November 30, 2024

   Thank you for your feedback. We hope to see you again soon! – Xperience Restaurant Group
   

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9. C

   Catherine

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff there is the best! I asked if I could change my reservation to an hour earlier, on the same day, and they could oblige. Luckily, it was closer to their opening, so it was doable. The service staff were so friendly, quick, and professional. The buffet was the best food ever. It was Thanksgiving, and they had traditional foods and our El Torito favorites! Our family was thrilled with the entire experience! Great Thanksgiving, thanks to El Torito!!
   

   El Torito - Sherman OaksResponded on November 30, 2024

   Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep up their hard work. – Xperience Restaurant Group
   

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10. S

    Sarah

    Los Angeles

    8 reviews

    3.0

    8 reviews

    Dined on November 24, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2

    Didn’t realize it was only brunch buffet so spent more money than expected. Mariachi singers were way too loud. Waiter was great and food was good-just too much
    

    El Torito - Sherman OaksResponded on November 26, 2024

    Hi Sarah, we apologize for the inconvenience to your time with us. Please feel free to reach out to management if you have any concerns to make your time with us a memorable experience. Please call 818.990.5860 at any time.
    

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