El Torito - Sherman Oaks

Review summary

1. R

   RIZLLE

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The ad for the Christmas buffet was unclear, providing 2 time slots 9-2 for brunch, and 2-8 pm. Our reservation was for 3:15. Apparently, it was a brunch buffet for 39.99/person... Which is pretty pricey for a brunch. We left after being seated. We headed to a seafood buffet instead which was $10 less than this price tag
   

   El Torito - Sherman OaksResponded 1 day ago

   We apologize for the inconvenience you experienced. Please feel free at any moment to speak with management regarding your experience. Feel free to contact the restaurant directly at 8189905860. -Xperience Restaurant Group.
   

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2. B

   Billy

   VIP

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love that they were open on Christmas Day because we were starving and everything was closed after all it’s Christmas! Super awesome staff and our server Kelvin was very informative about new items on the menu and specials on the brunch buffet. All in all a great experience. :)
   

   El Torito - Sherman OaksResponded 2 days ago

   We cannot thank you enough for the kind words about our restaurant. Your review means a lot to us and lets us know we are on the right track! – Xperience Restaurant Group
   

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3. J

   Jeniffer

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This year, I made the deliberate choice to spend Christmas Day at El Torito, a decision that proved to be exceptionally rewarding. The ambiance of the establishment is nothing short of remarkable, creating an inviting atmosphere that enhances the dining experience. The service, in particular, was exemplary; our waitress, Maria, exhibited an extraordinary level of professionalism and attentiveness that left a lasting impression. Her ability to anticipate our needs and provide recommendations was commendable, and it is worth noting that her efforts contributed significantly to our overall satisfaction. I wholeheartedly endorse El Torito as a premier dining destination, especially during the holiday season, and encourage others to consider it for their future celebrations. The combination of exquisite service and delightful cuisine ensures that patrons will leave feeling exceedingly pleased.
   

   El Torito - Sherman OaksResponded 2 days ago

   Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep up their hard work. – Xperience Restaurant Group
   

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4. J

   Judy

   VIP

   Los Angeles

   146 reviews

   3.0

   146 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food is ok. Not out of this world amazing but better than fast food. It’s just the noise level. Horrid. You need to scream to be heard across the table and that only compounds with everyone screaming. They MUST do something about their acoustics. The fact that you can’t enjoy anyone’s company that you are dining with is a turn off. Go alone - or don’t go… unless you just want to scarf down your meal and leave. I think because of the price point, there are a lot of parties there… so imagine tables of 10 or 20 yelling at the top of their lungs, laughing loudly and you just trying to enjoy a meal and share company and conversation. Forget it! Not possible. Fix your acoustics El Torito!
   

   El Torito - Sherman OaksResponded 1 day ago

   We apologize for the inconvenience. Please feel free to reach out to management if you are curious to know about days, we are not busy to enjoy your time with significant others. Contact the restaurant directly at 8189905860 and speak to any of our managers.
   

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5. R

   Robin

   VIP

   Los Angeles

   29 reviews

   5.0

   29 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   This restaurant always delivers. The food is fresh, and the service good. It is not the best Mexican food in town, but it is consistent, with a lovely atmosphere.
   

   El Torito - Sherman OaksResponded 2 days ago

   Thank you for your feedback. We hope to see you again soon! – Xperience Restaurant Group
   

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6. J

   Judy

   VIP

   Los Angeles

   146 reviews

   3.0

   146 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   They tried to improve the experience by making everything self serve. The number of items for a Mexican food buffet is limited, but there’s plenty of protein with the different style meats sauces. They have pancakes too but you need to ask and there champagne and oj. The price for brunch is now $33.50. You may need valet parking $8.00 if the lot is full.
   

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7. M

   Megan

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Waitress tried to upsell me to a totally diff style drink when I asked for a between option a or b, she said c and d, steak was overcooked, to the point of being inedibly chewy, waitress neglected to give me a spoon to eat the brothy beans with; tried to drain them off and eat them with the fork - ruined my brand new white shirt. Waitress never stopped by once to see how I was doing after dropping off the plate. Do not waste your hard earned money.
   

   El Torito - Sherman OaksResponded on December 17, 2024

   Hi Megan, please feel free to contact our management team here at the Sherman Oaks location at (818) 990-5860. We can further assist you with a better experience at our location. We hope to hear from you soon- Xperience Restaurant Group
   

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8. B

   Bianca

   Los Angeles

   1 review

   2.0

   1 review

   Dined on November 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   The Ham was not cooked properly, it was cold and we could not eat it. Also I did not enjoy the tamales , they do not taste good at all. The service was ok , employees were nice. We expected more for thanksgiving dinner and a gratitude percentage requirement.
   

   El Torito - Sherman OaksResponded on December 1, 2024

   Please feel free to reach out to the restaurant and speak with any one of our managers. Arnulfo, Joseph, and Pablo. We can assist you with your future visits at the El Torito Sherman Oaks location. Feel free to reach out via (818) 990-5860. - Xperience Restaurant Group.
   

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9. R

   RIZLLE

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went there for their Thanksgiving Buffet Experience, which included unlimited champagne. I loved that there was so much variety to choose from, besides their Thanksgiving carving station. Our server was on point with clearing our tables and refilling out drinks.
   

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   El Torito - Sherman OaksResponded on November 30, 2024

   We cannot thank you enough for the kind words about our restaurant. Your review means a lot to us and lets us know we are on the right track! – Xperience Restaurant Group
   

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10. m

    mary

    Los Angeles

    1 review

    5.0

    1 review

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food, fast service, friendly service. Great atmosphere, great place, Thanksgiving.
    

    El Torito - Sherman OaksResponded on November 30, 2024

    Thank you for your feedback. We hope to see you again soon! – Xperience Restaurant Group
    

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