Elephant & Castle - Lucan

Review summary

1. N

   Niamh

   Dublin

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always! Super food and great service! Very impressed how an incident in the play area was handled, staff super quick to clean up and no drama created! It really is a great place for all the family to enjoy themselves! I’ve also just realised I was super late for my booking (I mixed up my times!) nothing was even said which I would have been mortified over, so really appreciate that we were accommodated with ease!
   

   1 person found this helpful

2. S

   Stephanie

   Dublin

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from Priscilla very friendly with my child too
   

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3. E

   Elena

   Dublin

   2 reviews

   2.0

   2 reviews

   Dined on February 1, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We tried different dishes (fish and chips, chicken wings, omelette) and most of them were not at the standard we expected for the price. The dessert and the soup of the day were at standard.
   

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4. J

   Jason

   Dublin

   1 review

   5.0

   1 review

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic staff Food is always gorgeous Kidds have a ball. Always a friendly smile from the staff.
   

   Elephant & Castle - LucanResponded on February 3, 2025

   Hi Jason, Thank you so much for leaving us a 5* review. We are very glad that you had a good time with us. See you again, soon. Regards, E&C Team
   

   1 person found this helpful

5. A

   Angela

   VIP

   Dublin

   16 reviews

   4.0

   16 reviews

   Dined on January 18, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Another lovely evening, the WINGS are amazing!!! Staff are lovely and friendly! Food was great, I had the goats cheese and then the Hake! My daughter had the fish and chips they were very over cooked! The hake was lovely! It is noisy and tables are close together, but a nice friendly atmosphere and play area for children!!
   

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   Elephant & Castle - LucanResponded on February 3, 2025

   Hello Angela, Thank you for taking time and leaving us a review. We'll pass your comment on to the kitchen team and we hope to see you all again, soon. Regards, E&C Team
   

   1 person found this helpful

6. S

   Sarah

   Dublin

   2 reviews

   3.0

   2 reviews

   Dined on January 5, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   It was so quiet when we went in -Sunday evening. Before return to school . Maybe 4 other tables. Service was really poor....didn't get main courses for over an hour and had to ask. Food was not hot when it arrived. All staff standing chatting behind. The counter when we needed water etx-haf to get up and ask at the bar as noone was circulating for ages. Kids burger was absolutely tiby...compared to other places we eat. My burger was horrible....really overcooked and hard-which to be fair when I said it...it was taken off the bull no issues. Overall was just a poor experience for the price paid. Two kids were happy -mainly because of the playroom! Very overpriced for what it is.
   

   Elephant & Castle - LucanResponded on February 3, 2025

   Hi Sarah, Thank you for the taking the time to post your review. We are sorry to hear about your recent visit to Elephant & castle Lucan. Your feedback is important to us, and we take all comments serious. I would like to apologize that you felt the food was not up to our usual standard. We will be acting on your review to ensure this does not happen again. Regards E&C Team
   

   1 person found this helpful

7. L

   Lourdes

   Dublin

   2 reviews

   3.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   I wouldn't recommend it. Portions are big, but quality isn't
   

   Elephant & Castle - LucanResponded on January 4, 2025

   Hi Lourdes, Thank you for leaving us a review. Sorry to hear that the food didn't match your expectation. We hope to see you again, for another try. Regards, E&C Team
   

   1 person found this helpful

8. C

   C

   Las Vegas

   14 reviews

   1.0

   14 reviews

   Dined on December 31, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   For NYE we expected a bit more of an atmosphere but it was dead.. Food was shocking, worst I’ve ever had. Had high expectations because other E&C branches are amazing and can not be faulted but we will never return to this particular one. Meat was cold and undercooked, probably frozen & reheated. Staff were miserable, server in particular.. bar one who took the criticism on board & was helpful (possibly a manager or supervisor) Overall very disappointed
   

   Elephant & Castle - LucanResponded on January 4, 2025

   Hello, Thank you for the taking the time to post your review. we are sorry to hear about your recent visit to Elephant & castle Lucan. Your feedback is important to us, and we take all comments serious. I would like to apologize that you felt the food was not up to our usual standard. We will be acting on your review to ensure this does not happen again. Regards E&C Team
   

   1 person found this helpful

9. G

   Goran

   Dublin

   3 reviews

   5.0

   3 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As usual, it is the best and our favourite place..
   

   Elephant & Castle - LucanResponded on January 4, 2025

   Hello Goran, Thank you for leaving us a 5* review. We are very happy yo to hear that we are your favorite place. Hope to see you back again. Regards, E&C Team
   

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10. D

    Danielle

    Dublin

    1 review

    2.0

    1 review

    Dined on December 31, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    Awful service tonight. Server needs to work on there table manner. Killed me having to pay the service charge. Server didn’t deserve the almost €20 tip. Even the table next to us was told you have water when they asked for some more!
    

    Elephant & Castle - LucanResponded on January 4, 2025

    Hi Danielle, Thank you for the taking the time to post your review. We are sorry to hear about your experience with us. I would like to apologize that you felt the service was not up to our usual standard. We will be acting on your review to ensure this does not happen again. Please forward on your contact details to lucanmod@elephantandcastle.ie If you would like to discuss further. Best regards E&C Team
    

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