Ellyngton's

Review summary

1. K

   Kari

   Denver

   39 reviews

   2.0

   39 reviews

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   Our server was great, but the restaurant was as woefully understaffed, and no one had empowered the bussing staff to help guests. We watched customers berate the manager, then watched the manager berate servers in front of guests. The hostess had no idea what she was doing and called and texted to tell me that our table was ready, despite the fact that we’d been seated for 40 minutes. It took 90 minutes to get food from the time we were seated, 20 minutes to get water from when we were seated, 25 minutes to get menus (they didn’t have enough menus for all their guests), 40 minutes to get drinks - you get the point. This was not a failure of the staff. They were trying. There was no meaningful management, and it was uncomfortable and stressful to watch. Everyone is short staffed. It’s up to those in charge to step up and address the issue. No one here tried unless you begged to speak to a manager.
   

   Is this helpful?

   Report
2. J

   Jacqueline

   Denver

   9 reviews

   vip
   1.0

   9 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   we have been to a lot of santa brunches over the years and this is our first at the brown palace … considering we have found the afternoon tea wonderful and unique and worth every penny, I thought the brunch would have a higher quality. The buffet was poorly run with kids running everywhere, no adults in sight to stop the mayhem of kids grabbing food with their hands or making massive messes. Minimally parents should be told when they arrive that children need to be escorted to the buffet… hot chocolate was all over the floor, half the food didn’t have things to use, the food was sub-par at best. The wait staff was extremely un-communicative not giving any direction when we arrived … we ordered an orange juice and a mimosa and were charged for two bottomless mimosas at $35 each, we were never once told when we sat any type of direction for the buffet or santa or any discussion of the menu at all, just sat down and given water. It was a solid 15 minutes until we were asked if we wanted something other than the water, and the staff and entire venue looked disheveled and a bit grimy. For a place like the Brown Palace I expected at least some order and cleanliness, even if the food wasn’t good I could have dealt with that but it was pretty gross and really a waste of money. If you were debating this vs going to a mall santa you might as well save the difference and go to a mall santa which I have never said in regards to any santa brunch ever.
   

   Is this helpful?

   Report
3. O

   OLLIE

   Denver

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The breakfast with Santa Claus has been a favorite annual event. The price per person has increased from previous years at $75 adults and $40 for kids. The choices of food from the buffet has declined from before. There were similar breakfast items, but no omelet station and other choices to match the high prices. Santa was there and a musician played the piano, but that should not justify the exorbitant cost per person. Overall it was a good day.
   

   Is this helpful?

   Report
4. L

   Lindsie

   Denver

   10 reviews

   vip
   1.0

   10 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place is a scam. $75 for a glorified continental breakfast is not worth it. If I could give zero stars I would.
   

   Is this helpful?

   Report
5. T

   Timothy

   Denver

   4 reviews

   vip
   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Hal, our Server was fantastic! Food was good, some of the plates on the Buffett station, were dirty: I noticed several times. Remodel- nice, but very loud, due to the new, marble style, floors.
   

   Is this helpful?

   Report
6. L

   Lisa Marie

   Denver

   1 review

   vip
   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I am so disappointed. The historic details of Ellyngton's have all been eliminated - beautiful wallpaper, real wooden chairs, server dressed for high-service, and so on - and have been replaced with a boring remodel. The tile floor is reminiscent of any other modern-day hotel, with morning modern chairs. The buffet was horrible as well, basically a glorified Residence Inn meal, instead of the beautiful buffet of years past with ice carvings and shrimp displays, omelet stations, and beautiful displays of appetizing and delicious food choices. Of course they've kept the price as it once was but gotten rid of anything of value. I'm so sad and disappointed. The Brown Palace is supposed to be a high-end luxurious hotel, now it's just a beautiful exterior and beautiful architecture hiding the insides of another Marriott.
   

   Is this helpful?

   Report
7. K

   Karen

   Orlando

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we had a wonderful breakfast there the staff was very attentive. The food was amazing.
   

   Is this helpful?

   Report
8. L

   Lisa

   Denver

   8 reviews

   1.0

   8 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   Not recommended……………………………………………………… …………………………………
   

   Is this helpful?

   Report
9. K

   Kathryn

   Denver

   3 reviews

   vip
   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food, jazz music was really good. Our server Jenni was fantastic! The kitchen was very slow - luckily we were not in a rush - but jenni made sure we were taken care of. Definitely need a reservation. I would definitely go again!
   

   Is this helpful?

   Report
10. J

    Jody

    Denver

    1 review

    3.0

    1 review

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Very disappointed with Ellyngtons. The web site is unclear and we expected the buffet brunch. Service was slow (coffee was luke-warm). Poached eggs were overcooked. They no longer validate parking. We used to enjoy coming here every year at Christmas time. This is probably our last time though.
    

    Is this helpful?

    Report