Elm and Good

Review summary

1. M

   Mark VIP

   Dallas8 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Had a reservation and restaurant had two other tables seated for breakfast. Took 10 mins to be seated and another 10 mins to get our waters. Then they sat 8 other tables and all staff just stood around. No food orders taken or nothing. We got up and walked to the bar to sit and order. We got our stuff rather quickly but bar tender acted annoyed to have to actually serve us!!! I’ve ate here 50+ times since they opened and this place has gone down hill!!!!
   

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2. M

   Mark

   Dallas8 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Took forever to get seated then sat 10 mins before a server came to us. So we walked to the bar and ordered and re sat ourselves
   

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3. M

   Michael VIP

   Dallas2 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We sat at the bar and both bartenders (in a completely empty bar) acted like we were invisible. When we finally got service it was awkward and uncomfortable. The few people around us were visibly waiting to place drink or food orders and were in the same positiion. We would never go back despite the food being decently good.
   

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4. R

   Ronie

   Unspecified1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a really nice time and enjoyed the ambience. My wife and I just moved across the street and will probably make this a regular spot. The service was exceptional. And my wife really enjoyed the cocktail menu.
   

   Elm and GoodResponded on February 23, 2025

   Hello Ronie, Thank you so much for your kind words! We're thrilled to hear that you and your wife enjoyed your time with us at Elm and Good. It's wonderful to know that our ambience and cocktail menu added to your positive experience. We're also glad to hear that our service met your expectations. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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5. C

   Chris

   San Francisco1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Paid $120 on wine with the intentions on eating dinner as well. It took over an hour and a half before our 1st course came out l. I didn’t get I try it as the 1st course of 3 came out as we were lying and leaving. Very sad it was a special day. We weren’t the only ones to leave on Valentine’s Day either. I want to say I witnessed 4-5 tables left before receiving that food and service. Customers were frustrated and asking for help somehow there were no mangers present. This was my first experience at Good and Elm And also my last. 2/10 DO NOT RECOMMEND
   

   Elm and GoodResponded on February 18, 2025

   We sincerely apologize for the inconvenience caused to you on Valentine's Day. This was not our intention to provide this experience. We hope that you will give us a try another time as we regroup and work toward providing a better experience.
   

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6. D

   Danilo

   Tampa20 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food was good. Service was ok. They were busy but we could see patrons leaving their tables due lack of service. Fortunately our waitress lysmaris was very attentive. Valentine’s Day is a busy day for restaurants and the restaurant manager should have prepared better for it.
   

   Elm and GoodResponded on February 18, 2025

   Thanks for the feedback, Danilo. We're glad to hear that you enjoyed our food and found our staff attentive at Elm and Good. We're sorry to hear that you felt that our service was not up to par during Valentine's Day. We always aim to provide top-notch service to all our guests and it seems we fell short this time. We appreciate your patience and understanding and we'll definitely take your comments into consideration as we continue to improve our service. We hope to welcome you back soon. Best regards, Elm and Good, The Management Team
   

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7. R

   Rick

   Dallas7 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Team Elm & Good were not in sync on Valentine night! Yikes. Hour waits for drinks and food. Soup that was pretty good arrived cold. The Valentine set menu with the wine was OK and the food was average. The asparagus soup was good when it arrived hot. Steak was not hot. Lobster really watery or something. My red snapper was good and warm, thanks! The red velvet cake was damp and seemed to come right from the freezer. I saw a table leave because no one waited on them. And we walked out with a $240 bill. Hmmm, you guys have to do better than that!
   

   Elm and GoodResponded on February 18, 2025

   Hello Rick, We're truly sorry to hear about your experience at Elm and Good on Valentine's night. It's clear from your feedback that we did not meet your expectations, and for that, we sincerely apologize. We strive to provide our guests with the best food and service, and it's clear we fell short this time. We appreciate your feedback and will take it into account as we continually work to improve. We hope for the opportunity to serve you better in the future. Elm and Good Management Team
   

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8. P

   Paula

   Austin1 review

   5.0

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   This place had fantastic food and a beautiful dining room.
   

   Elm and GoodResponded on February 18, 2025

   Thanks for the feedback, Paula! We're thrilled to hear that you enjoyed your dining experience at Elm and Good. It's wonderful to know that our food met your expectations and that you appreciated the ambiance of our dining room. We're always striving to provide the best for our guests and your feedback is valuable to us. We hope to welcome you back soon for another fantastic experience. - The Management Team
   

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9. M

   Maureen

   Washington DC1 review

   5.0

   Dined on January 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Where do I start. Entering into the restaurant I knew I would have a pleasant experience and a culinary delight. The lighting, furniture, style, colors and chic elegance makes this place stand out like no other in the area. The food was superb there is nothing like food at the right temperature that burst with flavors after just one bite. I had the Cajun Red Snapper entree and the shrimp deviled eggs appetizer. I only wish I could take this entire restaurant with me back home to Los Angeles so I could have dinner there again tomorrow:D
   

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10. R

    Ron

    Columbus3 reviews

    3.0

    Dined on January 29, 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 2

    They didn’t know we were coming. Had to talk to manager before the table was set up. Staff was nice. Food was good but not hot. Under the correct circumstances this could be a great place.
    

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