Ember Steak

Review summary

1. E

   Eileen

   VIP

   San Francisco

   16 reviews

   5.0

   16 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A former colleague told us about Ember and how much she enjoyed her experience, so when we had friends visiting from out of town, we made reservations. Everything about our experience was fantastic. Everyone on the staff was professional, yet very warm, and knowledgeable about the food and beverage and suggestions. Ambiance was lovely. The cuisine and beverages were delicious - truly. And I will not hesitate to return and to recommend Ember to our family and friends!
   

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2. D

   David

   Kansas City

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent experience overall - the service and food were excellent- their team really knows the products that they provide and deliver them very well. I have eaten in a good variety of steak houses and this was the first time I was offered a choice of three types of steak knives for my steak - presented in a very nice wooden box.
   

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3. S

   Sean

   Sacramento

   3 reviews

   3.0

   3 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The ambiance was loud & energetic due to a work xmas party going on near the patio. The music was fun. Food is extremely overpriced for what you get. Salmon was just ok...nothing special. Service was friendly but not as attentive as I'm accustomed. Dessert options were lack luster. I definitely would not recommend.
   

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   Ember SteakResponded on December 16, 2024

   Hi Sean! Thank you for sharing your feedback. While we're glad you enjoyed the lively ambiance and music, we’re sorry to hear other aspects of your experience didn’t meet expectations. We value your comments on the food, service, and dessert options, and will use them to improve. Your input is invaluable, and we hope you’ll give us another chance to provide a better experience in the future. Warm regards.
   

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4. A

   Aimee

   VIP

   Sacramento

   1 review

   5.0

   1 review

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bryce was amazing. He was so friendly and took care of us and all our requests. The food was amazing and a wonderful wine selection. Thank you for a great evening.
   

   Ember SteakResponded on December 16, 2024

   Hi Aimee! Thank you for your kind words! We’re thrilled to hear Bryce took such great care of you and made your evening special. It’s wonderful to know you enjoyed the food and our wine selection. We look forward to welcoming you back for another fantastic experience soon! Warm regards.
   

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5. N

   Natali

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner and service was wonderful! We will come back!
   

   Ember SteakResponded on December 16, 2024

   Hi Natali! Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled you enjoyed your experience and hope to welcome you back again soon. Best regards.
   

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6. R

   Robert

   Atlantic Canada

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful resort setting. Fabulous steak and service. The Parker House rolls were great and the fries were the best I’ve ever had
   

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   Ember SteakResponded on December 16, 2024

   Hi Robert! Thank you for your wonderful feedback! We’re thrilled you enjoyed the beautiful setting, fabulous steak, and exceptional service. It’s great to hear the Parker House rolls and fries were highlights of your meal—what a compliment! We look forward to welcoming you back for another fantastic experience. Best regards.
   

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7. B

   Bianca

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time at Embers and even came here twice during our visit. The sashimi trio was beautifully plated and incredibly fresh, the lobster bisque was perfectly cooked with no chewiness, and both the dry-aged ribeye and dry-aged porterhouse were cooked exactly to our preference and packed with flavor. Our server, Maya, was attentive and friendly—highly recommend her! The manager on staff, Pim, was welcoming, approachable, and exceptionally hardworking. As a manager, she sets a valuable example for her team by stepping in to provide support whenever needed. Thank you again for the wonderful experience! – Bianca
   

   Ember SteakResponded on December 16, 2024

   Hi Bianca! Thank you so much, Bianca, for your thoughtful and glowing review! We’re thrilled to hear you had such an amazing time at Ember Steak—twice during your visit is the highest compliment! It’s wonderful to know the sashimi trio, lobster bisque, and dry-aged steaks exceeded your expectations. We’re especially grateful for your kind words about Maya and Pim. They truly exemplify the hospitality we strive for, and we’ll be sure to share your praise with them. We’re so glad we could provide a memorable experience and can’t wait to welcome you back again! Best regards.
   

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8. S

   Sandy

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was good and so is the service except one of our order was mistakenly served as the regular New York steak not the 14 days dry aged per our initial order. All others are fine and good. We like the food so we will come back for sure.
   

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   Ember SteakResponded on December 16, 2024

   Hi Sandy! Thank you for your feedback and for sharing your experience! We're delighted to hear you enjoyed the food and service, though we apologize for the mix-up with your order. It’s great to know the rest of your meal met your expectations, and we’ll ensure more attention to detail next time. We truly appreciate your understanding and look forward to welcoming you back soon for an even better experience! Warm regards.
   

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9. R

   Richard

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was so freezing cold that we left after being seated. Others also left. Some were given blankets to wrap themselves with. Others needed winter coats to try and stay warm. Never again!!
   

   Ember SteakResponded on December 16, 2024

   Hi Richard! Thank you for your feedback, and I’m truly sorry for the unpleasant experience. It’s unacceptable that the temperature in our restaurant caused such discomfort, and I deeply regret that it impacted your visit to the point of leaving. We take your concerns very seriously and are already reviewing how we can better manage indoor conditions to ensure comfort for every guest. Your experience does not reflect our standards, and we apologize for failing to provide a welcoming environment. We hope you’ll consider giving us another chance to make things right. Best regards.
   

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10. G

    Greg

    Phoenix

    18 reviews

    1.0

    18 reviews

    Dined on November 29, 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 1

    We showed up at 530 for a 530 reservation. We were seated at the closest table to the outdoor area, which was accessed by a large garage door. It was 49 degrees when we showed up. The outdoor space had space heaters already. The indoor space had no heaters. We immediately asked for the corner table away from the garage door that let all the outdoor air from the skating rink into restaurant. The waiter was kind enough to offer a thick blanket to my lady. They had lots of blankets available for indoor guests. The manager brought over a heater to put by our feet, which was powerful enough to heat my lady's big toe if she put her open toed shoe 3 inches from the heater. Our food arrived at 6:40, over an hour after we ordered it, and it was ALL lukewarm at best, including my so-called medium filet which was clearly rare. The best part of the evening was that my lady's wine glass stayed chilled, since it was 47 degrees outside, with that outside air happy to make its way throughout the restaurant to the guests, who mostly had parkas and other winter gear on. Even the asparagus and freshly torched potatoes au gratin were barely warm. My girfriend went to considerable effort to wear a beautiful dress, only to have it covered up by their ridiculous blankets making her look like Miss Claus for Christmas. The waiter, Anthony, was quite nice, and he did offer 30% off after sensing our disgust.
    

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    Ember SteakResponded on December 16, 2024

    Hi Greg! Thank you for sharing your experience. I’m truly sorry for the discomfort you faced during your visit. While we’re glad Anthony provided attentive service, the issues with seating, temperature, food timing, and quality are unacceptable and far below our standards. We’ve noted your concerns and will address them immediately to ensure better guest experiences in the future. I understand how disappointing it was for your evening to be impacted this way, especially given the effort put into making it special. We hope you’ll consider giving us another chance to provide the warm, high-quality experience you deserve. Please reach out so we can make it right. Warm regards.
    

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