EMei

Review summary

1. D

   Danton

   Philadelphia

   15 reviews

   5.0

   15 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Magnificent. Delicious. They expertly balance flavor and heat. And the restaurant has a great vibe.
   

   EMeiResponded 4 days ago

   Thank you for your wonderful review! We're thrilled to hear you enjoyed the expertly balanced flavors and heat in our dishes. We're also glad you appreciated the vibe of the restaurant. We look forward to welcoming you back for another magnificent dining experience! Warm regards, EMei Restaurant
   

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2. A

   A

   Philadelphia

   28 reviews

   vip
   3.0

   28 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Great server. Very attentive. Very crowded. Great parking nearby. Good food. Spicy. Fun environment. Not romantic spot because it is very loud. Has liquor incense and bar but bar is small and by front door so when door opens it is cold.
   

   EMeiResponded 5 days ago

   Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our attentive service, fun environment, convenient parking, and food quality. We apologize if the noise level impacted your overall experience. We understand how these details can influence the atmosphere, especially when seeking a more romantic or intimate setting. Your comments are incredibly valuable, and we will carefully review them as we continue to enhance our space and offerings. We hope you’ll give us another opportunity to exceed your expectations in the future. If you have additional feedback or there’s anything we can do to make your next visit exceptional, please feel free to reach out to me at hello@emei.restaurant. Warm regards, EMei Restaurant
   

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3. J

   John

   Philadelphia

   55 reviews

   5.0

   55 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Service was excellent with a huge selection of food to pick from. Portions were large and delicious. As with most restaurants in Chinatown do not expect any ambiance.
   

   EMeiResponded on December 5, 2024

   Thank you for your great review! We're so glad to hear you enjoyed the food. We hope to serve you again soon!
   

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4. J

   Jessica

   Greater Boston

   8 reviews

   5.0

   8 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Holy crap that was good. Best Chinese food I’ve had in the city.
   

   EMeiResponded on December 5, 2024

   Thank you for the incredible feedback! We're so glad you enjoyed your meal, and your approval is the greatest encouragement to us. Looking forward to serving you again soon!
   

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5. C

   Christine

   Philadelphia

   72 reviews

   4.0

   72 reviews

   Dined on November 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   When we arrived for early dinner at 5:30 there were only a few tables dining. Within 30 minutes the restaurant was full. The service was a bit slow. Our food took a while to come out. The food was great as usual! Unfortunately our table was directly under a vent blowing cold air. So our dishes got cold quickly. And we were also cold. Overall not conducive to a great dining experience.
   

   EMeiResponded on November 29, 2024

   Thank you for sharing your feedback with us! We're glad to hear that you enjoyed the food, but we’re sorry that the temperature of your dining experience didn’t meet expectations. We appreciate your patience during the busy hours, and I’ve shared your comments with our management team to find better solutions. For future visits, please don’t hesitate to let our staff know if you have any concerns—we’ll be happy to address them right away. Your feedback is invaluable, and we look forward to providing you with a more comfortable experience next time. We hope to welcome you again soon!
   

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6. OT

   OpenTable Diner

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a reservation for 6:15pm booked 4 days in advance. We get there and they did not seat us until 7pm. The table that was supposed to ours was not leaving. What’s the point of a reservation if we need to wait 45 minutes to be seated?
   

   EMeiResponded on November 29, 2024

   Thank you for bringing this to our attention. We apologize for the inconvenience. This is not the experience we aim to provide. Occasionally, during busy periods, unforeseen circumstances, such as extended stays by other diners, can cause delays, and your feedback has been shared with our management team. Avoiding such situations can be challenging, but we are continually seeking better solutions. We appreciate your patience and understanding and hope to have the opportunity to provide a better dining experience in the future. If you'd like to share more details, please feel free to reach out to us at hello@emei.restaurant. Thank you for your feedback!
   

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7. J

   Johnny

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   As someone who grew up in China and visited Sichuan multiple times, I feel like they have pretty authentic Sichuan cuisine, everything is by the books. The spice level is definitely toned down but the flavor is great.
   

   EMeiResponded on November 20, 2024

   Thank you for your thoughtful review! It means a lot coming from someone familiar with authentic Sichuan cuisine. We’re glad you appreciated the flavors and authenticity of our dishes. We hope to welcome you back soon for another enjoyable meal!
   

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8. D

   Daniel

   Montreal

   18 reviews

   vip
   5.0

   18 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Party of five, so got to try many dishes, and all were excellent. While the cuisine is spicy, the food is not overly spicy, everything was flavorful and well prepared. The whole fish, chicken/cabbage dumplings, and noodle dishes stood out.
   

   EMeiResponded on November 20, 2024

   Thank you for the kind words! We’re so happy to hear that your group enjoyed a variety of our dishes and found them flavorful and well-prepared. We look forward to welcoming you back soon for more delicious experiences!
   

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9. S

   Scott

   Philadelphia

   23 reviews

   vip
   5.0

   23 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great fresh authentic , staff was very attentive,
   

   EMeiResponded on November 12, 2024

   Thank you for your kind review! We're so glad you enjoyed the authentic food and our attentive service. We look forward to welcoming you back soon!
   

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10. OT

    OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined on November 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing gluten free Chinese food! We LOVED it! Fire alarm went off and took awhile to get turned off. That was annoying. But everything else was fabulous!
    

    EMeiResponded on November 4, 2024

    Thank you so much for your kind review! We’re delighted that you loved our gluten-free options, and we appreciate your patience. Looking forward to having you back for another wonderful experience!
    

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