Empire Rooftop @ Empire Hotel

Review summary

1. JQ

   JamesQ

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great vibe, drinks and view. Food quality could be better, then the place would check all the boxes!!
   

   Empire Rooftop @ Empire HotelResponded 2 days ago

   Thank you for your feedback! We’re thrilled to hear you enjoyed the vibe, drinks, and stunning views at The Empire Rooftop. We appreciate your comments about the food and will share them with our culinary team as we’re always striving to improve. We hope to welcome you back soon and provide an experience that checks every box!
   

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2. R

   Raju

   New York City

   17 reviews

   vip
   4.0

   17 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Lovely for a drink and depending on where you sit, chat
   

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3. L

   Luan

   Greater Boston

   1 review

   1.0

   1 review

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Português Tive uma experiência terrível no Empire Rooftop em NY e preciso compartilhar. Fiz uma reserva com uma semana de antecedência, e o pagamento antecipado foi exigido. Quando cheguei ao local, nos colocaram em uma mesa alta logo na entrada de um bar fechado e informaram que o rooftop estava com um evento privado, ou seja, não teríamos acesso. Agora, me diga: qual é o sentido de reservar um "rooftop" e acabar preso em um bar comum e fechado? A sensação foi de total descaso com o cliente, sem nenhuma tentativa de solucionar a situação ou sequer um aviso prévio. Frustrante e desrespeitoso! English I had a terrible experience at the Empire Rooftop in NY, and I need to share it. I made a reservation a week in advance, and they required prepayment. When I arrived, they seated us at a high table right at the entrance of a closed bar and informed us that the rooftop was hosting a private event, so we wouldn’t have access. Now, tell me: what’s the point of booking a "rooftop" and being stuck in a regular closed bar? It felt like complete disregard for the customer, with no effort to resolve the situation or even provide prior notice. Frustrating and disrespectful!
   

   Empire Rooftop @ Empire HotelResponded 2 days ago

   Thank you for sharing your feedback. We’re truly sorry your experience didn’t meet expectations. Our rooftop has two terraces and a main lounge on the same floor. One terrace is open-air, and the other has a retractable roof for flexibility in varying weather. On the day of your visit, the open-air terrace was closed due to cold temperatures, and the covered terrace was reserved for a private event. As a result, guests were seated in our indoor lounge. We regret any disappointment this caused. Also, credit card information is requested only to secure reservations for cancellations, not for prepayment. We value your feedback and hope you’ll allow us to provide the full rooftop experience on your next visit. Please feel free to contact us directly for assistance!
   

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4. D

   David

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   While signs of wear and tear are showing in the rooms embarrassingly so, the bar is a gem! Please make time to go the the twelfth floor and enjoy the this gem.
   

   Empire Rooftop @ Empire HotelResponded on November 13, 2024

   Thank you for the kind words about the Empire Rooftop! We’re thrilled you enjoyed your time on the twelfth floor with us. Our goal is to provide a memorable rooftop experience with fantastic views, great drinks, and a welcoming atmosphere and we're so glad we achieved that. We hope to see you again soon for another enjoyable visit!
   

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5. a

   alison

   New York City

   22 reviews

   4.0

   22 reviews

   Dined on November 8, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Lovely spot, lounge vibes. Cocktails delish, food hit (burger sliders, fries, calamari) and miss (garlic shrimp- could have been amazing size of shrimp were big but topped with too much garlic ruined the dish).
   

   Empire Rooftop @ Empire HotelResponded on November 13, 2024

   Thank you for sharing your experience with us! We’re delighted you enjoyed the lounge ambiance and cocktails, as well as several of the dishes. We appreciate your feedback on the garlic shrimp, and we’ve discussed the garlic levels with our kitchen team to ensure a more balanced flavor in the future. We hope to welcome you back soon for an even more enjoyable visit!
   

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6. C

   Christina

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The rooftop bar was everything and more! The food was great. The energy was good. It was so fun going to “The Chuck Bass Hotel”.
   

   Empire Rooftop @ Empire HotelResponded on November 13, 2024

   Thank you so much for the amazing review! We're thrilled that you loved the food, the energy, and the whole experience at The Empire Rooftop! And yes, there's definitely something extra special about being at the "Chuck Bass Hotel"! We can’t wait to welcome you back for more fun and memorable moments.
   

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7. R

   ROBERT

   New York City

   1 review

   5.0

   1 review

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice evening with good food, good music and an amazing Empire rooftop team and service. Everything has been perfect. Thank you so much. Robert & Tiphaine Angioletti
   

   Empire Rooftop @ Empire HotelResponded on November 8, 2024

   Thank you, Robert and Tiphaine, for your wonderful feedback! We’re thrilled to hear you had a perfect evening with great food, music, and outstanding service from our Empire Rooftop team. It was our pleasure to host you, and we look forward to welcoming you back for more memorable evenings. Thank you again!
   

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8. M

   Marika

   New York City

   37 reviews

   5.0

   37 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone serving us was professional!!! The food was fabulous. This is our favorite neighborhood restaurant/lounge!!! We love the vibe.
   

   Empire Rooftop @ Empire HotelResponded on November 8, 2024

   Thank you so much for your kind words! We're thrilled to be your favorite neighborhood spot and to hear that you enjoyed the food, service, and ambience. Our team works hard to create a welcoming experience, and knowing it left a lasting impression means a lot to us. We can’t wait to have you back for more fabulous evenings at The Empire Rooftop!
   

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9. J

   John

   New York City

   17 reviews

   5.0

   17 reviews

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious. Service was perfect. Drinks were new and exciting. Loved the atmosphere. Will come again.
   

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10. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on October 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was the perfect spot for our girls night. The views, the drinks, the food, and Diego. Every bit of it was fantastic. We will be back, and we will be asking for Diego again!
    

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