etch - Franklin

Review summary

1. C

   Chase

   Orange County

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   My mom specifically asked for “over done salmon, no rareness please” and it was still raw. The bun to my burger was stale and took a while to bring back my same burger with a new bun, so fries were hard and cold. Not worth it. Bummer, was excited
   

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2. M

   Michael

   Nashville

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Place was sooo good and the food was one of the best. Lots of flavor.
   

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3. J

   John

   Nashville

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Same great service and exquisite food in Franklin!
   

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4. J

   Janet

   VIP

   Nashville

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sat at the counter… was great watching the staff at work… food, drinks and wine were excellent!
   

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5. V

   Valerie

   Nashville

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We wanted a special experience to celebrate our son's engagement. Etch delivered with excellent service and delicious food. I really can't think of a negative comment. It is not an inexpensive restaurant, but you will have a memorable meal.
   

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6. S

   Shannon

   Nashville

   14 reviews

   5.0

   14 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always enjoy eating at the Chefs Table / Counter in both Etch restaurants. Yesterday we were there at a very slow time (3:45pm) so we were able to chat with several staff members. They are always so friendly. I’d been wanting to try the hamburger on the mid-day menu - one reason we were there at 3:45. It did not disappoint! The fries were done perfectly. The brownie ice cream made the end of our meal very satisfying.
   

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7. J

   Jeff

   Nashville

   5 reviews

   2.0

   5 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I purchased gift cards in anticipation of the opening of the Franklin location as a holiday celebration with friends. Our overall experience was nothing like the Nashville location that made me a fan of Etch. Our steaks were not cooked to order, and the food was barely lukewarm when it arrived and not up to Etch's traditional standards, Additionally, the service was far from efficient. Our dinner experience took 2 1/2 hours, and it was one hour between the time we ordered and when we received our food. We will likely not return given the many options available.
   

   etch - FranklinResponded 4 days ago

   Hi Jeff, I'm so sorry to hear about your experience with us! We sincerely appreciate you choosing to celebrate the holiday season at etch. We hold the same standards of quality service and cuisine here in Franklin as we do at our original location, so it's incredibly disappointing to learn that you experienced anything otherwise during your recent visit. Our General Manager is reaching out to you directly to determine how we can make things right. I'm hopeful we can turn things around for you soon! Thank you for your patronage and review.
   

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8. G

   Grace

   Indiana

   3 reviews

   5.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambiance! Different than the Nashville locations, but same quality of food and staff. Loved our time here!
   

   etch - FranklinResponded 4 days ago

   Hello Grace, thank you for your kind review! We are thrilled to hear that you enjoyed your experience with us, and we'll be sure to pass along the praise to the rest of our team. We look forward to seeing you in again soon!
   

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9. S

   Steve

   Nashville

   3 reviews

   5.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was extraordinary and server made sure we were done well before curtain time despite late arrival caused by parking chaos and gridlock. We have eaten at Etch downtown for years (and at Zola before that), and the Franklin location, like Etc. before it, shows that Deb and her team know how to replicate the same quality experience in a new place.
   

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10. L

    Linda

    E. Tennessee

    15 reviews

    5.0

    15 reviews

    Dined on December 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was my first visit to etch in Franklin and I will definitely be back. The food was excellent and the service was the best. All of the staff were friendly and cheerful. The ambience was perfect. You can't go wrong if you choose to visit this location.
    

    etch - FranklinResponded 4 days ago

    Thank you for the kind feedback, Linda! We appreciate you taking the time to share your experience with us and fellow reviewers. We hope to see you in for lunch, dinner, or brunch again soon!
    

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