etch - Franklin

Review summary

1. L

   Lindsey

   Nashville4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent and very attentive and friendly service by our server and incredible food. The only issue is we were one of the last tables of the night. The kitchen staff was cussing loudly throughout the night for various reasons and they were running loud vacuums while we were dining even though we had a reservation, which affected the otherwise beautiful ambiance.
   

   • 
   • 

   etch - FranklinResponded 1 day ago

   Hi Lindsey, thank you for your recent visit to etch! I'm pleased to hear that you enjoyed your selections and received top-notch service, though I'm very sorry to learn about the ambiance and the manner in which it was lacking during your meal. There's no excuse for the absence of awareness and order that was demonstrated by our team, and I sincerely apologize for missing the mark here. We take this feedback very seriously and would love the opportunity to speak with you and rectify your disappointing visit. Our General Manager has reached out to you directly via email; we appreciate your patronage and hope to have the opportunity to show you a true etch experience in the near future.
   

   Is this helpful?

2. T

   Tammy

   Nashville6 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was terrific; gratis surprise dessert for birthday celebrations; noise level was a bit loud Overall, loved our dining experience!
   

   • 
   • 

   Is this helpful?

3. J

   James VIP

   Jacksonville2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous! Deb is the most creatively chef and her creations are exquisite in presentation and a delicious blend of flavors.
   

   Is this helpful?

4. S

   Sydney

   New York City5 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Was just OK, not great. We probably won’t go back.
   

   etch - FranklinResponded 1 day ago

   Hi Sydney, I'm sorry to hear that! Our General Manager has reached out to you directly to learn more about your experience and how we can improve. Thank you for your patronage and feedback.
   

   Is this helpful?

5. J

   Jeff

   Nashville4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the food. Such great flavors in every dish. Executive chef came out and talk to us and other. Very friendly and nice.
   

   • 
   • 

   Is this helpful?

6. D

   Debbie VIP

   Nashville1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best dinner in Franklin…thanks Etch for choosing us. Checking all boxes❤️
   

   Is this helpful?

7. S

   Susan VIP

   Nashville39 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a winner! Perfect spot for pre show for Studio Tenn productions. The food is delicious and service excellent. Horseradish Caesar is awesome and the mahi was chefs kiss. So thankful we have Etch in Franklin!
   

   Is this helpful?

8. D

   Derby

   Nashville2 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food is amazing but could have been just a little bit warmer. Waitress was very nice but was working three tables and we did not get our wine order in until after we were served our entree. She did a great job but could of used some help. Also, we had a 915 reservation and were the last to leave but the staff seemed like they were just waiting on us to get out of there. We were not trying to prolong the dinner but we did want to enjoy it without feeling rushed out.
   

   etch - FranklinResponded 2 days ago

   Hi Derby, thank you for sharing your experience with us. I'm glad to hear you enjoyed the food and received friendly service, although I'm sorry to learn that some aspects of your visit didn’t meet expectations. It’s important to us that every guest feels comfortable and well taken care of, no matter what time of day they dine with us, and it sounds like we missed the mark here. Our General Manager is reaching out to you directly to learn more about your visit and see how we can make things right. We value your feedback, as it helps us improve the experience we provide our guests. Thank you for your patronage; we hope to connect with you soon.
   

   Is this helpful?

9. A

   Alana VIP

   Nashville12 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hands down one of my favorite dining experiences in Franklin right now. So many delicious options for vegetarians and pescatarians. So many delicious drinks. The ambience is warm and inviting while still feeling elevated and chic. The service is unmatched and feels five star without the pretension. Can’t recommend etch at The Factory enough.
   

   Is this helpful?

10. A

    Athena

    Western NC14 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved our experience there! The food was equally beautiful and delicious!
    

    • 
    • 

    Is this helpful?