Fait Maison: 13 Berkeley Street

Review summary

1. J

   Jack

   London1 review

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   We specifically specified in our booking that we would like the afternoon tea (as it asks you to do) and when we got there in time for our booking at 3:30 on Saturday we were told that there were no sandwiches left. Really disappointing and a let down. Given that they appeared completely unaware of our request, I also assume they were unaware that someone in the booking had a serious allergy (which we also put on the booking), which is deeply concerning. They were unapologetic and the service was subsequently a little off hand. The ambience was nice and the food we ended up having was ok, but we didn't get what we came for and requested which was a real shame.
   

   Is this helpful?

2. N

   Naif

   London1 review

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   It was my first experience the food was great but the service was very very bad The manager in this branch was very rude she is arab when she served non arab people the service is great but when she served us it was bad. We asked for tissue it’s supposed to put the tissue is good way on the side of the table but the way she gave it to us was throwing it on the food plates with very rude way. I heard that this branch is bad but didn’t imagine this bad and tgeir is no place to put a complaint
   

   Is this helpful?

3. S

   Shola

   London11 reviews

   4.0

   Dined on February 20, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely lunch to celebrate a members birthday. Food is good quality, portions are very generous! All the staff then surprised the team member with a song of Happy Birthday and cake. Only improvement is the staff need to be a little more attentive, we did have to catch their attention to order drinks while we waited for the other guest to arrive.
   

   Is this helpful?

4. M

   Mohammed

   Buckinghamshire2 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really good food, generous portions and the staff were lovely. Great variety of food, we're not big eaters so there's plenty of reasons to come back and try the rest of it
   

   Is this helpful?

5. N

   Naila

   Qatar1 review

   1.0

   Dined on January 4, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   The service so bad the manger not receipt the man on the door also rude
   

   Is this helpful?

6. M

   Maryam

   London1 review

   1.0

   Dined on December 14, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Hi We booked this place three weeks ago and were looking forward but it wasn’t what we expected. As soon we arrived we have been told we had 1 hour 15 minutes time to stay, in the booking was said 2 hours It wasn’t very good start & not warm welcome Our coffee was really cold & the money we paid for food we were more expected from stuff We were still eating & someone came to say we don’t have too much time left . When we were leaving we wanted to take some pictures, we asked one of your staff & he said he is busy, we felt that they just wanted us to leave as soon as possible. We won’t come back again & won’t recommend to anyone.
   

   Is this helpful?

7. S

   Sadia

   London1 review

   5.0

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I managed to get a booking on my way in. The venue is lovely, staff were friendly, service was great and our waitress was very pleasant. Only feedback I have is the over use of phones where people are constantly taking selfie which is offputtinh but that is no reflection on the venue or staff. Thoroughly enjoyed our brunch.
   

   • 

   Is this helpful?

8. A

   Anushka

   Bath1 review

   1.0

   Dined on October 29, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Took ages to even take a drinks order. Smokers outside with doors wide open so the place smelled Finally ordered and took another 50 mins whilst towers arrived, ate and left Totally overpriced for the type of food
   

   Is this helpful?

9. J

   Juan

   Denver5 reviews

   5.0

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant with a very nice atmosphere. Nice for a tea experience
   

   • 

   Is this helpful?

10. s

    sara

    Istanbul1 review

    5.0

    Dined on October 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious food , great atmosphere , good service .
    

    Is this helpful?