Fall Line Kitchen & Bar

Review summary

1. R

   Rosemary

   VIP

   Richmond

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Maya was our waitress and she is terrific!! Food is wonderful.
   

   Fall Line Kitchen & BarResponded 2 days ago

   Thank you from Maya and the entire team. We are so happy you stopped in.
   

   Is this helpful?

   Report
2. D

   Dara

   VIP

   Richmond

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We spent our Fab 5 Holiday evening in the Igloo...Service was impeccable...food was all fantastic! Definitely will return!
   

   Fall Line Kitchen & BarResponded 2 days ago

   We are thrilled that you spent your special evening with us. Thank you for the compliments on Jess's service. See you soon.
   

   Is this helpful?

   Report
3. G

   Geoff

   VIP

   Indiana

   13 reviews

   4.0

   13 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was surprisingly good, ambience pleasant, service abysmal.
   

   Fall Line Kitchen & BarResponded 1 day ago

   Thank you for letting us know what you enjoyed about the visit and what fell short. We use all feedback to constantly improve. Your comments will be shared with the team, and we can use this opportunity to provide the service that all of our guests deserve.
   

   Is this helpful?

   Report
4. W

   William

   Washington DC

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our waitress Gabby was wonderful. The quality of the food was great, but it did take a while for our main courses to get to the table.
   

   Fall Line Kitchen & BarResponded 2 days ago

   We are sorry that the pace of your meal was off, as always, we are constantly striving for perfection in your experience. Thank you for letting us know, and for the compliments for Gabby. She is wonderful. We hope you can come by again and we can wow you next time.
   

   Is this helpful?

   Report
5. R

   Rebecca

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Cocktails were great. Food service was very very slow and my mid rare steak was basically raw. Short rib was good.
   

   Fall Line Kitchen & BarResponded 1 day ago

   Thank you for letting us know about your experience. We are always glad to hear what worked for you and take all comments to work with our team to improve visits in the future. We hope you will return to give us a chance to impress.
   

   Is this helpful?

   Report
6. D

   Danea

   Richmond

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great vibe and great waitor! I got seated 30 min late and the menu could have been a lot better.
   

   • 
   • 

   Is this helpful?

   Report
7. A

   Aimee

   Richmond

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience! Jarrell and Jada were very attentive and friendly. Bar was lovely and had an excellent cocktail list. Food was delicious. Especially the French onion soup, deviled eggs and steak frites. Highly recommend the igloo experience. We will definitely be back!
   

   Fall Line Kitchen & BarResponded 2 days ago

   Thanks for the fantastic compliments. This is the exact reason we work so hard. Our kitchen staff and front of house is very proud when we receive a review letting us know that we hit a home run. Come back anytime.
   

   Is this helpful?

   Report
8. M

   MORGAN

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   My group and I did the igloo experience! The igloo itself is awesome and super cute and cozy! The service is subpar! I think perhaps the patio is sorta out if vision out of mine type deal for the servers however the food runners were attentive. For 24% gratituty automatically added I felt rather manipulated when I was left waiting for a drink for over 15 minutes or never receiving extra butter or sauce I asked for. Details matter for experiences like this! Also they were not valet parking that night for whatever reason and parking was $20!
   

   Fall Line Kitchen & BarResponded 1 day ago

   Thank you for letting us know about your experience. We are sorry to see that we missed the mark. Our goal is to provide outstanding service to all. I hope you will accept our apologies, we will work with the team to avoid these issues in the future.
   

   Is this helpful?

   Report
9. K

   Katie

   VIP

   New York City

   7 reviews

   3.0

   7 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was very good. The waitress seemed to be having an off night and forgot to bring us many things. And barely came back to check on us. The manger was checking in and grabbing us stuff more often than the waitress. The waitress suggested the house made ranch with our food, then never brought it to me. After asking for it, it was brought when we were almost done then I was charged for it. Overall though the food was delicious and we REALLY enjoyed the lump crab hush puppies.
   

   • 

   Fall Line Kitchen & BarResponded 1 day ago

   Thanks for taking some time to let us know what you loved about your visit and what fell short. We have high standards, and it seems that is not what you experienced. We use all the comments to help train our team to give the best service possible, so thank you for your input. We hope you will stop in again so that we have a chance to show you the hospitality we love to give.
   

   Is this helpful?

   Report
10. J

    Julia

    Richmond

    1 review

    3.0

    1 review

    Dined on December 8, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4

    Missed Potential for a Unique Brunch Experience I recently reserved an igloo for brunch at Fall Line Kitchen & Bar, intrigued by the cozy atmosphere and holiday decor. The space itself was beautiful — warm, festive, and inviting — and the two-hour minimum rental felt fair for what we hoped would be a special experience. Unfortunately, the quality of service and food fell far short of expectations. Checking in took longer than expected, but I understand staffing challenges these days. However, after being seated, it took nearly 20 minutes just to place our drink orders. My husband’s coffee finally arrived, lukewarm, with no cream or sugar. By the time those were brought, his coffee was cold, and we had to request another cup. My Breakfast Mule cocktail, while promising, arrived late and was so watered down by the time it came that it was disappointing. The brunch menu was extremely limited, and the one dish I wanted — the salmon — was sold out. I settled for traditional eggs, which were prepared well, but the toast was inexplicably cold and hard. My husband’s eggs were ordered over easy but came well over hard. The bacon was fine, and the jam was nice, but overall, the meal was underwhelming, especially given the $50 igloo rental and the already-included gratuity. While we did receive complimentary champagne, it didn’t make up for the lackluster service and food. I truly believe there’s potential to create a stellar experience here, but unfortunately, Fall Line missed the mark. My recommendation: hire and pay more servers to ensure food arrives hot and drinks on time, and expand the brunch menu to give guests more options. I wanted to love this experience, but it left me disappointed.
    

    Is this helpful?

    Report