Ferryman's Grille

Review summary

1. S

   Stephanie

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Staff went out of their way to make sure we had an amazing holiday experience!
   

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2. D

   Dennis

   New York State

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Last year, we attended Danfords’ Brunch with Santa and were thoroughly impressed. It was such a wonderful experience that we left feeling excited to make it a new holiday tradition for our family. Santa was warm and engaging, the decor was festive and magical, and there were cheerful elves walking around, adding a playful and whimsical touch to the event. The food, too, was solid—a well-curated spread of classic brunch options that catered to both kids and adults. It was everything we could hope for in a festive, family-oriented holiday outing. Fast forward to this year, and unfortunately, the experience didn’t meet the expectations set by last year’s event. From the moment we arrived, it was clear that things had changed. Santa didn’t quite capture the same magic. While he did his job greeting children and posing for photos, he lacked the warmth and energy that made the experience so special last year. The decor was still nice, but it felt less festive overall, almost as if something was missing. What truly stood out was the absence of the elves. Last year, they walked around engaging with families, creating a sense of joy and liveliness that added to the atmosphere. Without them, the event felt more subdued, and it was harder to feel immersed in the holiday spirit. The food, unfortunately, was another major disappointment. Last year, we enjoyed a solid and satisfying brunch with a good variety of options, but this year’s menu felt scaled back, both in quality and selection. Some dishes that stood out before were missing, and what was offered just didn’t deliver the same flavor or presentation. It felt like a corner had been cut somewhere, and that was disheartening for an event we were so looking forward to. Overall, this year’s Brunch with Santa didn’t feel like the same event we fell in love with last year. While we understand that things can change year to year, this was such a drastic shift in quality and ambiance that it left us feeling disappointed. It’s
   

   Ferryman's GrilleResponded on December 19, 2024

   Thank you for your detailed feedback. We’re truly sorry to hear that this year’s Brunch with Santa didn’t meet your expectations after such a positive experience last year. Your comments about Santa’s energy, the absence of the elves, and the changes to the menu are valuable, and we’ll be reviewing these aspects to improve future events. We hope to have the chance to welcome you back and provide the festive, magical experience you’ve come to love.
   

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3. C

   Connie

   New York City

   7 reviews

   2.0

   7 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Went for Santa Brunch and was charged for coffee and tea extra. Brunch menu stated coffee/tea included
   

   Ferryman's GrilleResponded on December 9, 2024

   Hello Connie, thank you for reaching out about this. We appreciate your feedback and a manager will be reaching out to you directly to help make this right.
   

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4. D

   Denise

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Breakfast with Santa was wonderful and the buffet was delicious, such a pleasurable experience to put you in the holiday spirit
   

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   Ferryman's GrilleResponded on December 15, 2024

   Thank you, Denise! We're delighted to hear that you enjoyed Breakfast with Santa and found the buffet delicious. We're so glad it brought some holiday cheer to your season! 🎅✨ We look forward to welcoming you back next year for more festive fun.
   

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5. A

   Allan

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a nice brunch with Santa experience will do it again next yr
   

   Ferryman's GrilleResponded on December 15, 2024

   Thank you, Allan! We're so glad you enjoyed the brunch with Santa experience and are thrilled to hear you'll join us again next year. We can’t wait to make it even more magical for you!
   

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6. D

   Diane

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food choice, very nice ambiance with nice view of harbor. Buffet was very well organized.
   

   Ferryman's GrilleResponded on November 29, 2024

   Hello Diane, thank you for your kind words! We're thrilled you enjoyed the food, ambiance, and harbor views. It’s great to hear the buffet was well-organized. We look forward to welcoming you back soon!
   

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7. B

   Barbara

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We decided to eat out for Thanksgiving. We had a reservation for 2 pm and despite the large crowd, we were seated withing minutes. All the staff members were polite, kind and eagar to please. They made the experience extra special. The food was very good and service was great. It was worth the money and we would definately go again.
   

   Ferryman's GrilleResponded on November 29, 2024

   Thank you, Barbara, for spending your Thanksgiving with us! We're so glad you enjoyed the food, service, and warm hospitality from our team. It’s wonderful to hear we made your holiday experience special. We look forward to welcoming you back again soon! 🦃✨
   

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8. K

   Kristen

   VIP

   New York City

   6 reviews

   1.0

   6 reviews

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Service was good considering there were multiple large groups … food was heavily salted.
   

   Ferryman's GrilleResponded on November 27, 2024

   Hello Kristen, we're glad you appreciated our service, especially during a busy time with multiple large groups. However, we’re sorry the food didn’t meet your expectations. We take comments like yours seriously and will review the seasoning to ensure it’s balanced and enjoyable for all our guests. We hope you’ll give us another chance to provide a better dining experience.
   

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9. OT

   OpenTable Diner

   New York City

   1 review

   4.0

   1 review

   Dined on November 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great experience! We were given a complimentary glass of champagne to celebrate our anniversary. Such a wonderful surprise. This wasn’t my first time, but the food is amazing. Only thing I would change is extra capers on my meal. However, my husband and I were so full and happy with our meals. The service was beyond amazing. You won’t be disappointed.
   

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   Ferryman's GrilleResponded on November 8, 2024

   Thank you for celebrating your anniversary with us, and for sharing such a lovely review! We're delighted to have helped make your special occasion memorable with a glass of champagne. We appreciate your feedback on the capers, and we’d be happy to add a little extra next time! It’s always a pleasure to welcome you, and we’re thrilled that both the food and service exceeded your expectations. Looking forward to your next visit!
   

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10. L

    Linda

    New York City

    25 reviews

    2.0

    25 reviews

    Dined on October 27, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    This was our 1st time dining here & it was the 1st night of LI restaurant week - 6:30 reservation for 3 people & not crowed at all. We ordered 2 Halibut dinners & 1 Roasted Duck - unfortunately the Halibut was very salty - too many capers, & the Duck had to be sent back because it was undercooked & very fatty. The waitress was very accommodating & offered another choice - so Beef Short Ribs was selected - really not much better. Dessert time - we all selected the cobbler - keep in mind this is the 1st night of restaurant week - and were told they ran out. Our waitress was embarrassed & appalled - the poor thing. None of this was her fault. The young manager came over to apologize for everything we encountered - kudos to her!!! She gave us 30% off the bill - She saved our night, but we're thinking it will be a long time before we go back - maybe the spring - for another try. Good luck to the rest of the diners during Restaurant Week!
    

    Ferryman's GrilleResponded on November 1, 2024

    Hello Linda, thank you for sharing your experience with us. We’re truly sorry that your first visit fell short of expectations, especially on the opening night of Long Island Restaurant Week. Your feedback on the halibut, duck, and the dessert situation is invaluable, and we’ll be addressing these points with our kitchen team to ensure improvements are made. We’re glad to hear our waitress and manager did their best to make your evening better, and we appreciate your kind words about their efforts. It means a lot that you’re considering giving us another try in the spring. We hope to provide you with an experience that reflects our true standards. Thank you again for your honest feedback, and we hope the rest of your Restaurant Week dining is fantastic!
    

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