Ferryman's Grille

Review summary

1. C

   Connie

   New York City

   7 reviews

   2.0

   7 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Went for Santa Brunch and was charged for coffee and tea extra. Brunch menu stated coffee/tea included
   

   Ferryman's GrilleResponded 2 days ago

   Hello Connie, thank you for reaching out about this. We appreciate your feedback and a manager will be reaching out to you directly to help make this right.
   

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2. A

   Allan

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a nice brunch with Santa experience will do it again next yr
   

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3. D

   Diane

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food choice, very nice ambiance with nice view of harbor. Buffet was very well organized.
   

   Ferryman's GrilleResponded on November 29, 2024

   Hello Diane, thank you for your kind words! We're thrilled you enjoyed the food, ambiance, and harbor views. It’s great to hear the buffet was well-organized. We look forward to welcoming you back soon!
   

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4. B

   Barbara

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We decided to eat out for Thanksgiving. We had a reservation for 2 pm and despite the large crowd, we were seated withing minutes. All the staff members were polite, kind and eagar to please. They made the experience extra special. The food was very good and service was great. It was worth the money and we would definately go again.
   

   Ferryman's GrilleResponded on November 29, 2024

   Thank you, Barbara, for spending your Thanksgiving with us! We're so glad you enjoyed the food, service, and warm hospitality from our team. It’s wonderful to hear we made your holiday experience special. We look forward to welcoming you back again soon! 🦃✨
   

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5. K

   Kristen

   New York City

   6 reviews

   vip
   1.0

   6 reviews

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Service was good considering there were multiple large groups … food was heavily salted.
   

   Ferryman's GrilleResponded on November 27, 2024

   Hello Kristen, we're glad you appreciated our service, especially during a busy time with multiple large groups. However, we’re sorry the food didn’t meet your expectations. We take comments like yours seriously and will review the seasoning to ensure it’s balanced and enjoyable for all our guests. We hope you’ll give us another chance to provide a better dining experience.
   

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6. OT

   OpenTable Diner

   New York City

   1 review

   4.0

   1 review

   Dined on November 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great experience! We were given a complimentary glass of champagne to celebrate our anniversary. Such a wonderful surprise. This wasn’t my first time, but the food is amazing. Only thing I would change is extra capers on my meal. However, my husband and I were so full and happy with our meals. The service was beyond amazing. You won’t be disappointed.
   

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   Ferryman's GrilleResponded on November 8, 2024

   Thank you for celebrating your anniversary with us, and for sharing such a lovely review! We're delighted to have helped make your special occasion memorable with a glass of champagne. We appreciate your feedback on the capers, and we’d be happy to add a little extra next time! It’s always a pleasure to welcome you, and we’re thrilled that both the food and service exceeded your expectations. Looking forward to your next visit!
   

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7. L

   Linda

   New York City

   24 reviews

   2.0

   24 reviews

   Dined on October 27, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   This was our 1st time dining here & it was the 1st night of LI restaurant week - 6:30 reservation for 3 people & not crowed at all. We ordered 2 Halibut dinners & 1 Roasted Duck - unfortunately the Halibut was very salty - too many capers, & the Duck had to be sent back because it was undercooked & very fatty. The waitress was very accommodating & offered another choice - so Beef Short Ribs was selected - really not much better. Dessert time - we all selected the cobbler - keep in mind this is the 1st night of restaurant week - and were told they ran out. Our waitress was embarrassed & appalled - the poor thing. None of this was her fault. The young manager came over to apologize for everything we encountered - kudos to her!!! She gave us 30% off the bill - She saved our night, but we're thinking it will be a long time before we go back - maybe the spring - for another try. Good luck to the rest of the diners during Restaurant Week!
   

   Ferryman's GrilleResponded on November 1, 2024

   Hello Linda, thank you for sharing your experience with us. We’re truly sorry that your first visit fell short of expectations, especially on the opening night of Long Island Restaurant Week. Your feedback on the halibut, duck, and the dessert situation is invaluable, and we’ll be addressing these points with our kitchen team to ensure improvements are made. We’re glad to hear our waitress and manager did their best to make your evening better, and we appreciate your kind words about their efforts. It means a lot that you’re considering giving us another try in the spring. We hope to provide you with an experience that reflects our true standards. Thank you again for your honest feedback, and we hope the rest of your Restaurant Week dining is fantastic!
   

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8. E

   Elaine

   New York City

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ferryman's grill was a great dining experience. Food was excellent, service was wonderful. The dining room is a pleasant nautical decor. It was quiet even though most tables were occupied that made conversation easy!
   

   Ferryman's GrilleResponded on November 1, 2024

   Thank you for your review, Elaine! We're thrilled you enjoyed the food, service, and nautical ambiance. We look forward to welcoming you back!
   

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9. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was outstanding! Delicious food, top notch service and the view was lovely! Would definitely come back for more!! Thank you!!!
   

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   Ferryman's GrilleResponded on November 8, 2024

   Thank you so much for the wonderful review! We’re thrilled to hear you enjoyed the food, service, and view. Your kind words mean a lot to us, and we can’t wait to welcome you back for another memorable experience. Thanks again for dining with us!
   

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10. J

    Jen

    New York City

    1 review

    1.0

    1 review

    Dined on October 27, 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 4

    Butternut squash soup was so thick you couldn't eat it. Duck was not seared enough so skin was very chewy, risotto not cooked enough, crunchy. Vegetables delicious. Warm apple crumb was no warm at all. Crab cakes were excellent Service and Server was excellent and very apologetic. They took 10% off bill
    

    Ferryman's GrilleResponded on November 1, 2024

    Thank you Jen for sharing your detailed feedback. We’re sorry to hear that some aspects of your meal did not meet expectations, particularly the butternut squash soup, duck, and risotto. Your insights are valuable, and we will be addressing these points with our kitchen team to ensure improvements. We’re pleased to know that you enjoyed the crab cakes, the vegetables, and found our service exceptional. It’s important to us that every guest feels heard, and we appreciate your recognition of our server's attentiveness and the effort to make amends. We hope to have the opportunity to serve you again and provide a more consistent dining experience.
    

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