FiRE+iCE Interactive Grill & Bar

Review summary

1. K

   Kerry

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mussels were the best. I also loved the scooby snack. The waitress didn't know what a Jack and Coke and only checked on us twice.
   

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2. OT

   OpenTable Diner

   Greater Boston

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had a great time, will definitely be going back very soon
   

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3. C

   Cristhian

   Greater Boston

   1 review

   3.0

   1 review

   Dined on January 3, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Service staff needs to be trained. Bill was incorrect, took about 45 minutes to fix the bill and pay due to bad service. The food was good, an interesting concept, worth trying at least once.
   

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4. P

   Priscilla

   VIP

   Greater Boston

   22 reviews

   5.0

   22 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Fire and Ice is one of my favorite places to go for brunch. The food is always fresh and it’s always a lot of fun. We went on New Year’s Day the men who were cooking the food were very friendly and very alert. The wait staff was very slow and under staff. I am sure it was because of New Year’s Day and people took the day off. This won’t hold me from going back again in the future things happen.
   

   FiRE+iCE Interactive Grill & BarResponded on January 3, 2025

   Thank you, Priscilla! We’re thrilled to be one of your favorite spots for brunch. The New Year’s Day team truly gave it their all, and we’re so glad you appreciated the food and friendliness. Thank you for understanding, and we look forward to seeing you again soon!
   

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5. j

   jose

   Coastal Georgia

   1 review

   4.0

   1 review

   Dined on January 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Teníamos reserva a las 10.30 y nos dijeron que solo teníamos 15 min para comer porque hiban a cerrar.
   

   FiRE+iCE Interactive Grill & BarResponded on January 3, 2025

   Gracias por compartir tus comentarios, Jose. Lamentamos que tu tiempo para disfrutar haya sido limitado por el horario de cierre. Trabajaremos en mejorar nuestra comunicación para garantizar una mejor experiencia en el futuro. ¡Esperamos verte de nuevo!
   

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6. N

   Neal

   Washington DC

   31 reviews

   5.0

   31 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very good food and service on the grill. Loved picking my own meat and sauces and vegetables and the fact that they had cheeseburgers and hot dogs for kids.
   

   FiRE+iCE Interactive Grill & BarResponded on January 3, 2025

   Thanks so much, Neal! The ability to customize your meal is what makes FiRE+iCE such a fun experience, and we’re happy to hear it was a hit with both you and the kids. We’ll see you again soon for more great food and fun!
   

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7. T

   Tom

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fire & Ice is a unique , interesting and somewhat educational experience. Our daughter simply loves the whole experience of selecting ingredients and then watching them cook it on the big circular grill
   

   FiRE+iCE Interactive Grill & BarResponded on January 3, 2025

   Thank you, Tom! We’re so glad your daughter loves the FiRE+iCE experience. Watching the big circular grill in action is definitely a unique and entertaining part of dining with us. We look forward to hosting you again soon!
   

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8. B

   Brett

   Greater Boston

   2 reviews

   4.0

   2 reviews

   Dined on December 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Overall a good experience. My son said it was one of the best burgers he’s ever had. We enjoyed the variety and the cooks were a lot of fun. We’ll be back again.
   

   FiRE+iCE Interactive Grill & BarResponded on January 3, 2025

   Thanks, Brett! We’re so glad your son loved his burger—it’s awesome to hear such great feedback from our younger diners! The cooks are definitely a highlight of the experience, and we look forward to seeing you again soon.
   

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9. J

   Jen

   Greater Boston

   1 review

   3.0

   1 review

   Dined on December 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Atmosphere was upbeat, exactly what we were looking for. The service was not great. They could not find my reservation. The waiter did not get our drink order correct twice and tried to get us to take the incorrect drink. The food was not being restocked and many items including sauces were out. The people cooking the food were great and super nice. Nice to experience this restaurant with my son, but we will not be back.
   

   FiRE+iCE Interactive Grill & BarResponded on January 3, 2025

   Thank you, Jen, for sharing your experience. While we’re thrilled to hear that you enjoyed the upbeat atmosphere and found our grill team to be super nice, it’s disappointing to learn that we fell short in other areas during your visit. Missteps with your reservation and drink orders are not reflective of the high service standards we strive for at FiRE+iCE. We also regret the issue with food restocking—our goal is to keep all stations fully stocked and ready for our guests. Our team works hard to maintain our market but there are times when we are considerably busier than even we anticipated (like holiday weeks) and lapses can occur. We hope you’ll consider giving us another chance in the future to show you the true FiRE+iCE experience.
   

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10. A

    Amanda

    Denver

    5 reviews

    3.0

    5 reviews

    Dined on December 29, 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 1

    Food was good but service was non existent. We understand that it was busy, but waiting for water and then waiting 40 minutes for the bill was a lot.
    

    FiRE+iCE Interactive Grill & BarResponded on January 3, 2025

    Thank you for your feedback, Amanda. We’re glad you enjoyed the food, but we’re sorry to hear that the service didn’t match your expectations. Waiting for water and the bill for an extended time is not the standard we aim for, even during busy periods. Your comments will be shared with the team so we can work on improving these aspects. We hope to welcome you back again to FiRE+iCE and provide a more seamless experience next time.
    

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