FiRE+iCE Interactive Grill & Bar

Review summary

1. P

   Priscilla

   VIP

   Greater Boston

   22 reviews

   5.0

   22 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Fire and Ice is one of my favorite places to go for brunch. The food is always fresh and it’s always a lot of fun. We went on New Year’s Day the men who were cooking the food were very friendly and very alert. The wait staff was very slow and under staff. I am sure it was because of New Year’s Day and people took the day off. This won’t hold me from going back again in the future things happen.
   

   FiRE+iCE Interactive Grill & BarResponded today

   Thank you, Priscilla! We’re thrilled to be one of your favorite spots for brunch. The New Year’s Day team truly gave it their all, and we’re so glad you appreciated the food and friendliness. Thank you for understanding, and we look forward to seeing you again soon!
   

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2. j

   jose

   Coastal Georgia

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Teníamos reserva a las 10.30 y nos dijeron que solo teníamos 15 min para comer porque hiban a cerrar.
   

   FiRE+iCE Interactive Grill & BarResponded today

   Gracias por compartir tus comentarios, Jose. Lamentamos que tu tiempo para disfrutar haya sido limitado por el horario de cierre. Trabajaremos en mejorar nuestra comunicación para garantizar una mejor experiencia en el futuro. ¡Esperamos verte de nuevo!
   

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3. N

   Neal

   Washington DC

   31 reviews

   5.0

   31 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very good food and service on the grill. Loved picking my own meat and sauces and vegetables and the fact that they had cheeseburgers and hot dogs for kids.
   

   FiRE+iCE Interactive Grill & BarResponded today

   Thanks so much, Neal! The ability to customize your meal is what makes FiRE+iCE such a fun experience, and we’re happy to hear it was a hit with both you and the kids. We’ll see you again soon for more great food and fun!
   

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4. T

   Tom

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fire & Ice is a unique , interesting and somewhat educational experience. Our daughter simply loves the whole experience of selecting ingredients and then watching them cook it on the big circular grill
   

   FiRE+iCE Interactive Grill & BarResponded today

   Thank you, Tom! We’re so glad your daughter loves the FiRE+iCE experience. Watching the big circular grill in action is definitely a unique and entertaining part of dining with us. We look forward to hosting you again soon!
   

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5. B

   Brett

   Greater Boston

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Overall a good experience. My son said it was one of the best burgers he’s ever had. We enjoyed the variety and the cooks were a lot of fun. We’ll be back again.
   

   FiRE+iCE Interactive Grill & BarResponded today

   Thanks, Brett! We’re so glad your son loved his burger—it’s awesome to hear such great feedback from our younger diners! The cooks are definitely a highlight of the experience, and we look forward to seeing you again soon.
   

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6. J

   Jen

   Greater Boston

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Atmosphere was upbeat, exactly what we were looking for. The service was not great. They could not find my reservation. The waiter did not get our drink order correct twice and tried to get us to take the incorrect drink. The food was not being restocked and many items including sauces were out. The people cooking the food were great and super nice. Nice to experience this restaurant with my son, but we will not be back.
   

   FiRE+iCE Interactive Grill & BarResponded today

   Thank you, Jen, for sharing your experience. While we’re thrilled to hear that you enjoyed the upbeat atmosphere and found our grill team to be super nice, it’s disappointing to learn that we fell short in other areas during your visit. Missteps with your reservation and drink orders are not reflective of the high service standards we strive for at FiRE+iCE. We also regret the issue with food restocking—our goal is to keep all stations fully stocked and ready for our guests. Our team works hard to maintain our market but there are times when we are considerably busier than even we anticipated (like holiday weeks) and lapses can occur. We hope you’ll consider giving us another chance in the future to show you the true FiRE+iCE experience.
   

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7. A

   Amanda

   Denver

   5 reviews

   3.0

   5 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   Food was good but service was non existent. We understand that it was busy, but waiting for water and then waiting 40 minutes for the bill was a lot.
   

   FiRE+iCE Interactive Grill & BarResponded today

   Thank you for your feedback, Amanda. We’re glad you enjoyed the food, but we’re sorry to hear that the service didn’t match your expectations. Waiting for water and the bill for an extended time is not the standard we aim for, even during busy periods. Your comments will be shared with the team so we can work on improving these aspects. We hope to welcome you back again to FiRE+iCE and provide a more seamless experience next time.
   

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8. J

   Jenfan

   Chicago

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   the whole dining experience kept our 19 yo college student fully engaged and entertained. The phone didn't even come out except for picture taking! Great service and great value for the AYCE concept.
   

   FiRE+iCE Interactive Grill & BarResponded today

   Wow, Jenfan! We’re delighted that FiRE+iCE kept your 19-year-old college student so engaged! The entertainment, food, and service are all part of the experience, and we’re thrilled to have been a hit with your family. Thank you for recommending us!
   

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9. J

   Jamol

   Greater Boston

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   When i was with my friends last night we all had a good time and the food was amazing if anyone decided to go somewhere for dinner make sure it is Fire and ice
   

   FiRE+iCE Interactive Grill & BarResponded today

   Thank you for the kind words, Jamol! We’re so happy you and your friends had a great time and loved the food. FiRE+iCE is always a fun dinner option, and we’d love to have you back for another amazing experience!
   

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10. L

    Lynsey

    Greater Boston

    3 reviews

    1.0

    3 reviews

    Dined 5 days ago

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 1

    I was si disappointed. We used to go to Fire and Ice when we lived in Boston when it first opened and it was such a great experience. Last night the food options were not great, the staff did not restock or clean up the areas consistently, and the options were much less than they used to be. The chefs were rude and unorganized and several other people's food choices mixed with mine. The building also needs a complete overall. The sink faucet was falling off, as was the bathroom door handle. Not the Fire and Ice I remember.
    

    FiRE+iCE Interactive Grill & BarResponded today

    We’re genuinely sorry to hear about your experience, Lynsey. FiRE+iCE has always aimed to provide a vibrant and enjoyable experience for all our guests, and it’s disappointing to hear we fell so far short of your past experiences. We also regret the issue with food restocking—our goal is to keep all stations fully stocked and ready for our guests. Our team works hard to maintain our market but there are times when we are considerably busier than even we anticipated (like holiday weeks) and lapses can occur. We appreciate your feedback about the facility as well, as maintaining a welcoming environment is a priority. We hope you’ll consider revisiting in the future so we can work to restore your faith in FiRE+iCE.
    

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