Firebirds Wood Fired Grill - Grapevine

Review summary

1. S

   Sherry

   New Orleans4 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our waitress got everything on my order wrong. She brought me a blt salad (instead of a mixed green salad) and argued that the bacon was supposed to be on the salad along with the pecans. The second salad was wrong so then I got a third before I got the correct salad. My steak was cooked medium rare instead of medium, and I did not get any sides. It took awhile to get it all right. My husband and friends ate while I waited. My waitress argued and cast blame on the kitchen or management. When we got our bill , I was surprised that my meal was not comped. I told my waitress—who again blamed others —then spoke with the manager. The manager said she would reimburse me. It’s been 3 hours, and no credit has appeared on my card as of yet. Frustrating situation —we will not be back.
   

   Firebirds Wood Fired Grill - GrapevineResponded today

   We appreciate you taking the time to share your experience, Sherry. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

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2. R

   Rey

   Dallas39 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really appreciated the service that Justin provided. He was very knowledgeable of the food and made excellent suggestions. He was very attentive. I had the Honey Garlic Chicken with seasonal vegetables and the southwest au-gratin potatoes and it was outstanding. I will definitely be back!
   

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3. R

   Robert VIP

   New Orleans11 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food is alaways delicious and the prices are moderate compared to the other higher end places. It’s a go to place and one of my favorites!
   

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4. JV

   JimV

   Dallas9 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent experience. Good food, drinks, ambiance and service. Highly suggest.
   

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5. T

   Teresa

   San Antonio2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Everything we ordered was so salty. I wish it was less salty because salt could easily be added. I actually wanted to drink a glass of milk with my meal. Beautiful restaurant and super attentive lovely staff but won’t be back for the food.
   

   Firebirds Wood Fired Grill - GrapevineResponded 3 days ago

   Hi Teresa, We appreciate you taking the time to share your recent experience at Firebirds. We're genuinely sorry to hear that the quality of food fell short of our usual standards. Your feedback is valuable, and I'll personally share your review with our leadership team.
   

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6. p

   paula

   Dallas3 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   Nice menu, definitely need more appetizers. We ended up with the Onion Rings without the Ranch - for a menu designed for steaks, seafood, etc. the appetizers occupy a space that would be more suited to a Chili's. The bartenders were great and the waitstaff were nice but they could be more familiar with the menu. Our party had steaks and one steak salad. The food was delicious, the steaks were well-cooked to specification. The restaurant has a great ambiance around the bar. We were sat in the back of the restaurant where the windows overlooked the parking lot. This part of the restaurant resembles a Denny's. The decor is bland. This is fine for just an average going out to dinner meal.
   

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7. J

   Jeff

   Dallas4 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Servicer (Samantha) made the Experience…Exceptional, and would visit again because of…Her Alone. Manager was…Very Kind and Accommodating. Would definitely visit, again.
   

   Firebirds Wood Fired Grill - GrapevineResponded today

   Hi Jeff, I’m thrilled to hear that Jeff, and the Grapevine team exceeded your expectations. We truly appreciate your kind words and look forward to the opportunity to serve you again soon. Thanks again!
   

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8. L

   Larry

   Tallahassee13 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Ordered salad and before we were only 1/3 thru with salad they delivered our meal and we weren’t even talking during that time and the baked potato’s were only Luke warm my steak was perfectly cooked and good flavor but it was not hot like it normally would be Service was good and attentive only ate half of food because it had truned cold and so we got to go boxes and brought home so we could reheat it
   

   Firebirds Wood Fired Grill - GrapevineResponded 7 days ago

   Hi Larry, We appreciate you taking the time to share your experience, [NAME]. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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9. OT

   OpenTable Diner

   Dallas2 reviews

   4.0

   Dined on March 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 4

   We went to dinner 5pm so that the restaurant was not busy about half full. We ordered they gave us bread plates but no bread. We noticed a little bit later other tables were given bread. My salad came and I was only 3/4 of the way through my main dinner showed up. The waiter asks is there anything else I say “how about the wine glass I ordered earlier ?” Later he comes by and asks me which dessert I wanted and I said the brownie. I was half way through my steak and the desert showed up with ice cream on top. I felt like dinner was rushed at me. The restaurant still was not full at 6:00pm. I did not know I was to be a speed eater. Never mind the brownie was a hard rock near the end of it. I will not return.
   

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10. J

    John

    Springfield1 review

    5.0

    Dined on March 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great and awesome food and service. Would definitely recommend it. 
    

    Firebirds Wood Fired Grill - GrapevineResponded on March 11, 2025

    Hi John, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
    

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