Firebirds Wood Fired Grill - Huntersville

Review summary

1. B

   Barbara

   Cheshire

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Disappointing experience. Waiter got a lot wrong, quality of the steak was poor and not well cooked. We visit often but tonight very disappointing.
   

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2. K

   Kimberly

   Charlotte

   34 reviews

   3.0

   34 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food is very good. Delicious!! We had the salmon, mixed vegetables, and mashed potatoes (ordered baked potato but did not receive instead of mashed potatoes). Steak my husband had was delicious- cooked perfectly. The disappointment was the portion size of the salmon and steak. Will try restaurant again though based on the quality and excellent presentation of the food.
   

   Firebirds Wood Fired Grill - HuntersvilleResponded 2 days ago

   Thank you so much for sharing your review, Kimberly. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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3. G

   Gerald

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for Sunday lunch. Our server, Jordan, had just the right pace. She was attentive but not overbearing, adn she was always watching in case we needed anything.
   

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4. p

   patrick

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner and our Server, Rachel was fantastic!
   

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5. I

   Illyanya

   New Orleans

   1 review

   2.0

   1 review

   Dined on November 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Our family had reservations for dinner. We were seated out on the patio side. First, the order wasn't prepared correctly. We had two NY strips, both medium. One wasn't cooked to medium, but it was still rare. The other steak magically turned into salmon. Everyone on our table had food but my spouse. The one steak had to be sent back. My spouse waited 20 minutes for food. The two steaks were charred so hard you couldn't eat it. The couple pieces my spouse ate was so salty you couldn't eat it. The shrimp on her plate was salty, too. Normally, we have a good experience but this trip was bad. And we will not be going back for a while.
   

   Firebirds Wood Fired Grill - HuntersvilleResponded 5 days ago

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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6. J

   Julie

   Western NC

   4 reviews

   5.0

   4 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our birthday lunch was delicious, our server was very sweet and attentive.
   

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7. l

   lisa

   Charlotte

   65 reviews

   5.0

   65 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Met friends for dinner. We all had the 3 course meals which are a great value. The steak was delicious and I enjoyed the roasted carrots. The bread pudding was not the greatest.
   

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8. A

   Alan

   Charlotte

   13 reviews

   5.0

   13 reviews

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Using Open Table, we always get escorted directly to our table without a wait which is priceless!! Our dinner last night at Firebirds in Huntersville, NC, was delicious and the steaks were perfectly prepared! The young man who was acting as host at the front entrance was great. He worked so hard the entire time we were there. We were a bit shocked at how much the prices have increased, even since we last dined there in August. It may mean we go less often but it was worth it to have a delicious meal!!
   

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9. A

   Amanda

   Charlotte

   5 reviews

   2.0

   5 reviews

   Dined on November 11, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   It seems to really be hit or miss whenever we dine here and unfortunately it was just a miss on this occasion. We will still be back though. We loved that they gave our thank you cards and ribbons to the Veterans for Veteran's Day but the service was very lacking. Our server kept saying that issues were due to being busy but we've received better service on busier evenings there. There were no delay with our food, our steaks were just way overcooked- so I don't understand how it was "busy". Especially since we received our appetizers before we even got our waters.
   

   Firebirds Wood Fired Grill - HuntersvilleResponded 5 days ago

   Thank you so much for sharing your review. We’re sorry to hear about this experience. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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10. P

    Peter

    Charlotte

    1 review

    3.0

    1 review

    Dined on November 11, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    The baked potato was shoe leather on the bottom, could not put a fork into it. Lobster was charged/burned. Bacon wrap was not cooked. Sea Bass was not cooked through. A wrong meal was served at the table.
    

    Firebirds Wood Fired Grill - HuntersvilleResponded 5 days ago

    Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
    

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