Firebirds Wood Fired Grill - Niles

Review summary

1. J

   Justin

   Pittsburgh

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 5

   Great service from the waiter and management were amazing. The kitchen disappointed me this evening, this is one of my favorite restaurant
   

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2. L

   Lisa

   VIP

   Philadelphia

   15 reviews

   4.0

   15 reviews

   Dined on February 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is one of our favorite spots in the area right to go for dinner with the family. They have great options for gluten free and their kids menu is actually decent and not just junk food. Service is always great and it’s very cozy.
   

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3. S

   Stephanie

   Cleveland

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Food was just okay. A lot of my noodles were undercooked. The steak was medium rare instead of medium, and the server forgot my drink until I said something.
   

   Firebirds Wood Fired Grill - NilesResponded on February 19, 2025

   Thank you so much for sharing your review, Stephanie. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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4. R

   Reginald

   San Antonio

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Love it good food. Steaks cooked to perfection and drinks were very good
   

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5. J

   Jeff

   Baltimore

   2 reviews

   3.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was ok for the most part. While lobster dip was good it was a little cold. The entrees came but we received someone else's dinner. For the price feel like it could have been more spot on.
   

   Firebirds Wood Fired Grill - NilesResponded on February 19, 2025

   Thank you so much for sharing your review, Jeff. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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6. A

   Audrey

   Cleveland

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Valentine's Day so very busy. Reservation was 4:45; seated 15 minutes later. Our server Annica was AMAZING. Very attentive; boxed all our leftovers. Very professional and sweet. The food was exceptional. Only minor issue was one steak was too salty. Annica took it back to the chef and a whole new plate was made. I've never been to a restaurant that replaces your entire plate for one correction. Restaurant is beautiful; plenty of parking. I said moderate for noise because it was Valentine's Day; that's to be expected. I rated good for value because everything is too expensive these days. But the quality of food and taste was worth it. We will be back!
   

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7. R

   Rosemary

   Cleveland

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Ordered sirloin steak medium. When I got it it was well done. Not pink and was dry. Offered to make another steak. I declined but they did take the price off of my bill which I really appreciated. I understand things happen and this will not stop us from going back. We usually always get a fantastic meal.
   

   Firebirds Wood Fired Grill - NilesResponded on February 19, 2025

   Thank you so much for sharing your review, Rosemary. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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8. K

   Kristopher

   Cleveland

   3 reviews

   4.0

   3 reviews

   Dined on January 31, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Way too much salt, tortillas were inedible because of the salt.
   

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9. M

   Molly

   Cleveland

   9 reviews

   1.0

   9 reviews

   Dined on January 26, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   We have been to this restaurant at other locations but we were there for over 3 hours, appetizer and some meals food were cold, items on the order were wrong. They said there was a new computer system but this didn’t explain all the issues we had!
   

   Firebirds Wood Fired Grill - NilesResponded on January 30, 2025

   Thank you so much for sharing your review, Molly. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward. Can you please email us, I would like to make things right with you. Thank you
   

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10. J

    James

    Cleveland

    1 review

    4.0

    1 review

    Dined on January 25, 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    The food wasn't as good as last time. We got the Charred Carrots. We sent them back. They were cold and bitter. My Sea Bass came out barely lukewarm and I had to use the steak knife to cut it. The waitress was very nice about taking it back to the kitchen. Apparently they nuked it because it came back out steaming hot with all the food in the same places on the plate. I will say that our server, was great. She had already done her shift at the bar and was doing another shift waiting tables. Our dessert, the Creme Brule Cheesecake was delicious as usual.
    

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