Firebirds Wood Fired Grill - North Wales

Review summary

1. S

   Susanne

   Upstate NY

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went to dinner after the movies. So convenient. Service great.
   

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2. M

   Melinda

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have eaten there quite a few times , food and service is always good!
   

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3. E

   Eric

   Philadelphia

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was great! I believe our waitresses name was Becca and she was very attentive and super nice
   

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4. I

   Inge

   New York City

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our server was pleasant and accommodating. The room we were in was cold. We had to put our jackets around us to keep warm until the heat went on. The food was delicious and we thoroughly enjoyed our birthday celebration cakes. Thank you for a wonderful evening.
   

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5. S

   Stacy

   Philadelphia

   19 reviews

   vip
   3.0

   19 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We frequent firebirds often and usually love our visit. Tonight is fell flat all around. Our server was not engaging, disappeared for long periods of times that left drinks empty, we had to ask for things that didn’t come out with our meals. And the one steak was cooked wrong however she was no where to be found to advise until it was too late.
   

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6. J

   John

   Philadelphia

   10 reviews

   3.0

   10 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   As stated in my last review, the bar is always slow. Our server even pointed out that it was slow on this occasion. Tonight, everything was slow. I ordered the filet, and I think I got a strip steak. Even it they butterflied it, that wouldn't explain the thickness, or lack thereof. It was also undercooked. Things were so slow, it wasn't even worth sending it back.
   

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7. H

   Heather

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time! Love the food and the atmosphere! Highly recommend for any occasion
   

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8. R

   Raymond

   Philadelphia

   17 reviews

   vip
   4.0

   17 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was not up to the level we are accustomed to at Firebirds. It appears they are short of staff, or we got a new waitperson. We sat for a long time before staff saw we weren't being waited on. We were ready to order drinks and food immediately. It went downhill from there since we rarely saw our waitperson. It took close to an hour for the food to show up at the table. We had the bill taken care of before any dishes were cleared. We will definitely return since we enjoy the ribs and stuffed potato.
   

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9. Q

   Quintin

   Philadelphia

   69 reviews

   vip
   4.0

   69 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Service is still spotty. I sat for over 10 minutes with no acknowledgement until I called a manager who started serving me and ended up with two servers attending to me. The food was not prepared as I requested, but it was good enough to consume and I did not send it back. I will give them another chance and hope my next experience is better than today.
   

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10. R

    Rino

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on December 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is our typical go to restaurant. The service is always great. Well trained and friendly wait staff. Last evening my husband's steak was overcooked. This is the first time this has happened. It has always been perfect in the past. The situation was corrected quickly with a new steak and we were not charged for that entree. The Double Black Diamond Martini is a favorite as well1
    

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