Firebirds Wood Fired Grill - Omaha

Review summary

1. C

   Corliss

   Austin

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We have really enjoyed the food here in the past, & selected Firebirds to celebrate 2 birthdays. The server appeared to be inexperienced. She was pleasant enough but had to check on several of our questions. Her checking back with our foursome after the food was delivered was cursory at best—a “flyby” as we have come to call it. She left so quickly that I didn’t get a chance to tell her that my mashed potatoes were cold & my carrots were undercooked. I ended up bringing over half my dinner home where I could heat it up & finish cooking the carrots. Others in our party said their steak & salmon were good, & the desserts were great.
   

   Firebirds Wood Fired Grill - OmahaResponded 3 days ago

   Thank you so much for sharing your review, Corliss. We are so sorry to hear that the quality of food and service fell short of the standards we strive to deliver. We'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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2. L

   Linda

   Omaha

   15 reviews

   5.0

   15 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner group went here Friday night. Best meal and service we have had in ages!
   

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3. R

   Randy

   Naples

   2 reviews

   3.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   Dry burger with little flavor. Cold, noisy atmosphere. Overpriced.
   

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4. J

   Judy

   Palm Springs

   5 reviews

   4.0

   5 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Was a bit noisy for us senior citizens. Hard to hear across the table.
   

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5. T

   Terry

   Omaha

   30 reviews

   5.0

   30 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great server, comfortable sitting and a quiet environment that helped as we visited with good friends
   

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6. M

   Manny

   Orlando

   12 reviews

   vip
   5.0

   12 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I have been to Firebirds frequently. I always thought the food was "okay." Last night, I had their Firebirds Chicken Pasta and it was fantastic! I will return simply to enjoy that meal again.
   

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7. S

   Stephanie

   Omaha

   13 reviews

   vip
   5.0

   13 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   The staff really worked hard on Veterans Day which was appreciated. The good was excellent.
   

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8. M

   Mike

   Washington DC

   5 reviews

   3.0

   5 reviews

   Dined on November 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Dined at Firebirds yesterday. My baby back ribs were fall off the bone excellent. My wife's Chilean Sea Bass, not so much. Generous fish portion, but it tasted like fish oil, so maybe not so fresh. She also did not care for the sauce which overpowered the entree. In fairness and credit to the restaurant, they did not charge us for that entree. The food here is usually consistently excellent, so maybe a one-off experience with the fish.
   

   Firebirds Wood Fired Grill - OmahaResponded 6 days ago

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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9. S

   Stephen

   Omaha

   8 reviews

   5.0

   8 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was very good although my steak which I requested medium rare was medium, but still great tasting. My wife ordered two strawberry margaritas, not sure what the second drink was.
   

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10. R

    Rob

    Omaha

    15 reviews

    vip
    5.0

    15 reviews

    Dined on November 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Thank you for supporting veterans! It's what keeps us coming back regularly!
    

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