Firebirds Wood Fired Grill - Orange Village

Review summary

1. D

   Diane

   VIP

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Outstanding service and great food! Selections suited everyone!
   

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2. K

   Karen

   Cleveland

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Restaurant was packed. We had a reservation but they couldn’t seat us right away. Kitchen was backed up as there were many large groups dining there at the same time. It took forever for the appetizer to come out and then the dinner came out within 3 minutes of getting the appetizer. So we didn’t have time to enjoy it and had to box it up. Waitress was very attentive and kept making apologizes for the delays. The quality of the food was very good despite the wait. Serves hot and very tasty. We will go back again but maybe on a weekend night when they might not be as busy.
   

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3. J

   James

   VIP

   Cleveland

   11 reviews

   3.0

   11 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The biggest problem was service and coordination with the kitchen. Our appetizer arrived AFTER our entrees were served. The entrees came very quickly after the salads. My impression was they were short-staffed and restaurant was rather full
   

   Firebirds Wood Fired Grill - Orange VillageResponded 2 days ago

   Hi James, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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4. T

   Tara

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mo was a wonderful server and the food was great! Will definitely be back!
   

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5. J

   Jason

   Cleveland

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Meal was very good, service was average speed. Our waiter was very good.
   

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6. D

   Delores

   Cleveland

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I tried this place for the very first time, I heard nothing but good news about this place we would definitely be back soon the severice supper cool,the waitress was definitely on point,I can't wait to go back,it was very outstanding to us, I love to go to a place wear I really feel good the food was delicious the place was clean the sever kept checking on us if we had grad the restaurant it would be A ,the severice A the sever A the severice definitely A , thank you so accepting my feed back.
   

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7. G

   Grace

   Cleveland

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Tables weren’t getting cleared around us, forgot my steak fries and waiter said they would comp them but then never did. Never got water refilled until the hostess was rearranging tables for a bigger party. Asked a couple to move tables because they didn’t seat them properly for a party of 15. Didn’t leave a good impression and not sure we would go back.
   

   Firebirds Wood Fired Grill - Orange VillageResponded 7 days ago

   Thank you so much for sharing your review, Grace. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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8. T

   Tim

   Cleveland

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Overall my steak filet entree was great as was my wife’s . AppetizerCheesesteak eggrolls were great! The other guests with us they said their pasta was over cooked. Also there pasta dinners were a bit bland lacking a distinct or robust flavor that they would expect from a restaurant like this. Since this is considered a steakhouse and my steaks came out great I’m going to give this a four star review. Service was great, very kind and helpful. One of there signature drinks they were out of the blue cheese, stuffed olives that went into the martini. But overall, we had a good experience, and at least half of the food was great.
   

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9. J

   Jasmine

   Cincinnati

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Our waiter was awesome, HOWEVER when the food arrived to the table, it was cold.
   

   Firebirds Wood Fired Grill - Orange VillageResponded on February 18, 2025

   Dear Jasmine, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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10. J

    Joseph

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and food will definitely be back to try new things the cheese steak egg rolls was amazing
    

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