Firebirds Wood Fired Grill - Orange Village

Firebirds Wood Fired Grill - Orange Village reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. H

   Haja

   Cleveland2 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   I’m not a fan. The smoked chicken wings were clearly fried perhaps flash fried after being smoked but they didn’t taste smoked at all. The deviled eggs were bland and the jalapeños were not in the least bit spicy - very very odd. The waitress was great but that was definitely my last time there. Very underwhelming.
   

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2. M

   Michael

   Columbus5 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   I will state that our server was excellent. Professional, pleasant, and experienced. We will not be dining at Firebirds again. We were disappointed, and this is the second Firebirds Restaurant in which we had a less than delightful experience.
   

   Firebirds Wood Fired Grill - Orange VillageResponded 3 days ago

   We appreciate you taking the time to share your experience, Michael. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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3. L

   LaToya

   Cleveland1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The best items were the chicken wings and bread pudding. My entire party food was cold. Nothing was hot like it should have been. It was hard to get refills, and everything took so long to get that we ordered to not understand why we received cold food. Spending $300+ on a bill not enjoy it is absolutely ridiculous. The restaurant wasn't even packed.....just didn't understand. Was celebrating my mom 60th Birthday at a restaurant she never been too. I had made the mistake of telling my mom she would enjoy!!!
   

   Firebirds Wood Fired Grill - Orange VillageResponded 3 days ago

   We appreciate you taking the time to share your experience, LaToya. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

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4. K

   Kimberly

   Cleveland10 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall my experience was good. The service was slightly slow but all orders were correct as well as the bill.
   

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5. SL

   SheilaL

   Cleveland3 reviews

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was excellent! Our group of 6 all enjoyed their meals. The service was terrible. We waited a long time to order, never came back to refill water, waited for dessert menu and waited to get our check…. It was a long night!
   

   Firebirds Wood Fired Grill - Orange VillageResponded on March 11, 2025

   We appreciate you taking the time to share your experience, Sheila. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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6. OT

   OpenTable Diner

   Cleveland1 review

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   The food was bland. The best part was the waiter and his promptness and attention!
   

   Firebirds Wood Fired Grill - Orange VillageResponded on March 11, 2025

   We appreciate you taking the time to share your experience. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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7. D

   Darryl

   Unspecified1 review

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Not the first time we’ve eaten there. We’ll be back.
   

   Firebirds Wood Fired Grill - Orange VillageResponded on March 6, 2025

   Hi Darryl, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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8. OT

   OpenTable Diner

   Tahoe1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent. Food was excellent. No complaints here.
   

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9. MS

   MSANGIE

   Cleveland1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   March 1,2025 I'm still celebrating my 61th birthday. We had reservations for 130pm. Front desk 2 receptionist very welcoming. Excellent customer service, with a pleasant attitude, our waitress, Miss Jacqueline. The grill salmon was so tender. And the loaded baked potato w/o bacon was Hmmmm! The vegetables weren't tender enough for me, so the Waitress exchange for broccoli. I was well satisfied
   

   Firebirds Wood Fired Grill - Orange VillageResponded on March 5, 2025

   Hi Msangie, Thank you so much for your wonderful review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team. We are thrilled to hear you had a great experience, and we look forward to welcoming you back soon!
   

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10. D

    Diane VIP

    Cleveland6 reviews

    5.0

    Dined on February 23, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Outstanding service and great food! Selections suited everyone!
    

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