Firebirds Wood Fired Grill - Plano

Review summary

1. SC

   SadeC

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service from host, servers, and managers is all great. The menu is well crafted. Try the grits…better than the average.
   

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2. k

   kody

   Dallas

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   I made a reservation at 7:15 and walked in on time and had to wait 22 minutes to be sat. The host I spoke with said “I just work here” and “ambassador” said it’s out of their hands and gave me multiple excuses why my reservation was not upheld on their end. The server did a good job and checked up on us frequently and made sure we had everything we needed. We ordered the seasonal old fashioned and a seasonal mule. The drinks were not good. Over powered with the mixers and made them way too sweet. One of our steaks was very chewy and not cooked as ordered (black and blue). All that being said we did not complain or send anything back and just accepted it for what it was. I’m only leaving this review to hopes the restaurant can highlight certain things and work on them for future guests.
   

   Firebirds Wood Fired Grill - PlanoResponded 2 days ago

   Thank you so much for sharing your review, Kody. We are so sorry to hear about this experience, and we'd love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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3. V

   Vivian

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Dinner was great. Try the deviled eggs. Service also excellent. We are planning to return to try the burgers, maybe during lunch. The restaurant is pretty noisy though.
   

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4. S

   Steve

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was excellent. Had a chicken dish, a seafood dish, and some smoked wings--all very good. We'll be back for steaks. Good cocktail selections as well.
   

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5. S

   Scott

   Dallas

   8 reviews

   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   The deviled eggs were too salty, and the prime rib was cold. Also, it should've been thinly sliced. We've been here before and everything was great
   

   Firebirds Wood Fired Grill - PlanoResponded today

   Thank you so much for sharing your review, Scott. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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6. F

   Franklin

   Dallas

   12 reviews

   vip
   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and very good food! Good drink options and very good atmosphere.
   

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7. H

   Haley

   Louisville

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was amazing and the food was great! Great ending to our trip
   

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8. B

   Bernadette

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great brunch spot! The lunch menu is available on the weekends too so even more options for each diner
   

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9. a

   araba

   Dallas

   4 reviews

   vip
   3.0

   4 reviews

   Dined on November 23, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   The food was mediocre. I originally ordered the some like it hot cocktail but it was very tangy so had to switch to something else. The waitress was very attentive.
   

   Firebirds Wood Fired Grill - PlanoResponded on December 3, 2024

   Thank you so much for sharing your review. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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10. L

    Laurie

    Dallas

    1 review

    5.0

    1 review

    Dined on November 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food and service were outstanding. We’ll be back again and again.
    

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