Firebirds Wood Fired Grill - Charlotte - Southpark

Review summary

1. V

   Veronica

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Made reservations for Christmas Eve. Were sat at the first booth in the restaurant facing the front door and bar - I should have asked to move but figured with the holiday the other tables were reserved. Appetizers - Philly cheesesteak eggrolls, wings and tuna -were very good but wings and eggrolls were overpriced. My kids ordered garlic sirloins which were outstanding and worth the cost. My husband and I each ordered pasta dishes. My caprese pasta tasted like it had cilantro in it and not basil which was strange. We barely ate either of ours but did try the kids steaks which were fantastic. Service was “mid” with the exception of the hostess who would pick up empty dishes on her way through the dining room. Our waiter seemed unhappy to be there which I can’t blame him for on Christmas Eve. Drinks were excellent and priced fairly. If you are going- get a steak!
   

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2. S

   Steven

   Charlotte

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As usual, our experience at one of the local Firebirds was great! This time at the Southpark location. Emerson was a fantastic server. It was one of those meals where you were like, “Damn, she was a really good server!” The food was delicious and the staff was attentive, constantly taking dirty dishes and glasses from the table. We actually felt like we were important to them as customers!
   

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3. J

   James

   Charlotte

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and I would recommend this restaurant.
   

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4. j

   james

   VIP

   Charlotte

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Ordered the cajun ribeye and a filet. Both steaks were cooked as requested. Ok as to flavor. Only one side. Baked potato was all right. Not completely cooked. Mashed were good. Our server was very nice and courteous. Should mention the potato soup was good, but arrived late and was comp'd. Very slow. My son had the cheesecake for dessert and said it was excellent. Overall an ok, not great meal, slow and pricey.
   

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5. E

   Eric

   VIP

   Charleston

   28 reviews

   2.0

   28 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I have been eating at Firebirds for 20+ years. This was without question the worst dining experience I have ever had there, especially at the Southpark location. I'll be brief. We started our evening in the bar. The service was incredibly slow. the bartender was incompetent. I ordered a dirty martini with blue cheese olives. Easy enough, right? No olive juice in the martini. No blue cheese in the olives, my girlfriend ordered a Lemon Drop. Supposed to be one of their signature martinis. It was TERRIBLE!! She left over half of it on the table. The waitress was worse. She should be working at a car wash. Complained to Mandy the manager. She was sympathetic. Tried to make it up with dessert but I would have been happier with a refund on my girlfriend's drink. The deterioration of this restaurant is an unfortunate loss for the community.
   

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6. M

   Maritess

   Wilmington

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was really helpful and kind. He served as freshly baked bread even though it was not in the menu. The food was good! I love their 3 course meal! It was definitely a great deal! I highly recommend! I love their decorations or aesthetics. It was just too loud but tolerable. I had a blast!
   

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7. H

   Hoyt

   VIP

   Charlotte

   26 reviews

   5.0

   26 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Waitress was stellar. Food was great … wine selection needs some attention
   

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8. J

   Jessica

   Charlotte

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to Firebirds SouthPark for an end of year team gathering and it was a great experience! The food was amazing and they had unique menu items and great variety. The service was wonderful! My water glass was never empty and the food came promptly. We will be back!
   

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9. G

   Gabino

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Celebrated my birthday at Firebirds Southpark with my niece. I started with an excellent vodka martini with blue cheese olives, and we both ordered from the 3-course meal menu. That is an amazing bargain and both of our entrees were excellently prepared. The sides were also great, with the seasonal vegetables crisp and not soggy. Will definitely come back on my next visit to Charlotte - oh, and GO GATORS!
   

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10. B

    Blaine

    VIP

    New York City

    11 reviews

    3.0

    11 reviews

    Dined on December 15, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    After seating, had to wait 25 minutes for cocktails snd then wait another 45 minutes for entree order.
    

    Firebirds Wood Fired Grill - Charlotte - SouthparkResponded 6 days ago

    Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
    

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