Firebirds Wood Fired Grill - Charlotte - Southpark

Review summary

1. a

   alan VIP

   Charlotte11 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Good location for a business lunch in the Southpark area.
   

   Is this helpful?

2. LQ

   LauraQ

   Charlotte4 reviews

   2.0

   Dined on March 13, 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   I find it dark and dirty. The food is very overpriced.
   

   Firebirds Wood Fired Grill - Charlotte - SouthparkResponded 4 days ago

   Thank you so much for sharing your review, Laura. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

   Is this helpful?

3. S

   Shana'

   Charlotte1 review

   5.0

   Dined on March 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service equals a great experience Our party was highly satisfied.
   

   Is this helpful?

4. P

   Pat

   Charlotte1 review

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience tonight, service was great as was the food
   

   Is this helpful?

5. N

   Nicole

   Charlotte2 reviews

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   The food was terrible; nothing about it was good. For reference, I ordered the deviled eggs, cheesesteak egg rolls, the surf and turf, parmesan mashed potatoes, shrimp, and loaded baked potato. Out of all those items, the only decent one was the loaded baked potato. The food lacked flavor and wasn't cooked properly. My server, however, was the best part of the entire experience. It's safe to say I will never eat there again. Although it is decently priced, you can get better food at Outback. Do not waste your time.
   

   Is this helpful?

6. OT

   OpenTable Diner

   Charlotte3 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 5

   Over all our food was not palatable. The sirloins were tough and chewy. The broccoli undercooked and the cheese that was supposed to be melted on top was hard and crumbly. I also ordered the au gratin potatoes which was unseasoned and soupy. The only thing that we enjoyed was the baked potato and the deviled eggs for the appetizer that was ordered and dessert which was the bread pudding with ice cream. Management did offer to remake our meal. The server was super sweet and very accommodating.
   

   Is this helpful?

7. OT

   OpenTable Diner

   Charlotte1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience for my fathers birthday! Everyone was so kind and welcoming.
   

   Is this helpful?

8. J

   Jean VIP

   Charlotte10 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always consistent, Always good! It's our go to for ribs!
   

   Firebirds Wood Fired Grill - Charlotte - SouthparkResponded on March 11, 2025

   HI Jean, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

   Is this helpful?

9. A

   Annette

   Charlotte1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waitress (Asia) and manager were very sweet and accommodating. The food was absolutely amazing. It was seasoned well and was very nasty.
   

   Firebirds Wood Fired Grill - Charlotte - SouthparkResponded on March 11, 2025

   Hi Annette, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

   Is this helpful?

10. G

    Gregg

    Charlotte2 reviews

    5.0

    Dined on March 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a party of 10 for lunch. We had a reservation and were seated promptly. The service staff saw to our every need without being intrusive. We had a very nice time, and the food was wonderful.
    

    Firebirds Wood Fired Grill - Charlotte - SouthparkResponded on March 11, 2025

    Hi Gregg, Thank you for your fantastic review! We’re so grateful for your support and thrilled that you had a wonderful experience. We look forward to serving you again!
    

    Is this helpful?