Firebirds Wood Fired Grill - Tucson

Review summary

1. C

   Christine

   VIP

   Baja California

   27 reviews

   5.0

   27 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The waiter, the food the time of the delivery of the entrées was exceptional. The hostesses seemed a little unorganized and we had to wait a bit. However, the server and the food made up for it. 
   

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2. L

   Lynne

   VIP

   Tucson

   17 reviews

   5.0

   17 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We enjoyed our meal of filet. Our dining partners, however, were unhappy with the way their salmon was cooked and expressed that to our waiter. He quickly informed the manager, who came over to understand the concern. He listened, agreed with their issue, and said he would "take care of it." He comped their meal on a busy New Year's Eve to make it right! I continue to be very impressed with the food, value, and, now customer service of this company. Bravo Firebirds! You have earned my loyalty and respect!
   

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3. T

   Trish

   VIP

   Phoenix

   19 reviews

   3.0

   19 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Nice but nothing special. Nice atmosphere, average food.
   

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4. OT

   OpenTable Diner

   Tucson

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service and excellent food! We went to Firebirds for our annual New Year’s Eve dinner. Server was very attentive and the food was delicious as always!
   

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5. T

   Terry

   VIP

   Minneapolis

   51 reviews

   5.0

   51 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My wife ordered a fillet medium rare, and it came to us medium. We talked to the server and the manager came, and they fix the problem almost immediately without any issues we felt the responsiveness was excellent. 
   

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6. M

   Marsha

   VIP

   Phoenix

   75 reviews

   5.0

   75 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience. We were taken care of promptly and in a friendly manner. The food was prepared just the way we ordered it. We enjoyed our dinner.
   

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7. D

   Darlene

   VIP

   Phoenix

   63 reviews

   5.0

   63 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great choice to visit Firebirds for my hubby’s birthday! Delicious Durango burger and BLT salad finished by a Lemon blueberry cake that was so good! Lovely Chardonnay as well.
   

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8. J

   Jane

   Phoenix

   14 reviews

   3.0

   14 reviews

   Dined on December 29, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   I took my friend here for her birthday as she wanted to try the restaurant again after a long time. Our server was very attentive; staff kept our water and iced tea glasses filled without being asked. We were disappointed with the food. I ordered salmon benedict with scrambled eggs (vs poached), It was brought out with poached and sent back. It would have been nice if they had remade the entire dish vs trading out the eggs, because by the time it was returned, the rest of the benedict was cold, the english muffin was soggy and it doesn't seem they retopped it with the lobster sauce after removing the eggs. My friend had the honey garlic chicken which was was 2 pieces of very thin chicken breast that had been grilled and brushed afterward with a very thin sauce, so not a lot of flavor or interest. It seems there were issues with the meals for the table behind us as well as the table next to them. The restaurant was not busy; had plenty of staff standing around for bussing, etc. Don't know where the source of the problems were, but a bit frustrating for everyone.
   

   Firebirds Wood Fired Grill - TucsonResponded 3 days ago

   Thank you so much for sharing your review. We're sorry to hear about this experience. We greatly appreciate you taking the time to provide this feedback, and it has been shared with our team for improvement moving forward.
   

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9. M

   Mariano

   Phoenix

   12 reviews

   5.0

   12 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent from everyone!! Food was excellent!!
   

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10. I

    Isaiah

    Tucson

    1 review

    5.0

    1 review

    Dined on December 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Best place to take someone one a date. Was extremely happy
    

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