Fitoor Santana Row

Review summary

1. E

   Eshaan

   San Francisco

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   My recent visit to Fitoor was a mixed bag, with excellent food overshadowed by subpar hospitality. Here's what happened: I made a reservation for three through their website, specifically requesting a quiet, non-lounge table. This was our first visit, and I was excited to try the highly recommended spot. Unfortunately, things started going south as soon as we walked in. The host's demeanor was a major letdown for a high-end establishment—no greeting, no pleasantries, just a brusque escort to a table right in front of the DJ and next to the glass doors. It was the exact opposite of the quiet table I had requested. The ambiance, while vibrant, was overwhelmingly loud, making it nearly impossible to hold a conversation over the music. Our server didn't improve matters. They lacked knowledge about the menu and failed to offer guidance or recommendations, leaving us to fumble through the options ourselves. While the food itself was delicious and absolutely worth trying, the experience was marred by the inattentive service. Before leaving, I spoke to the host to confirm if I had followed the correct process for requesting a table. Instead of addressing my concerns, they curtly stated, "It is what it is," and dismissed me without any apology or explanation. Overall, while I’d return for the food, the hospitality needs significant improvement. For a place aspiring to be high-end, Fitoor falls short in making guests feel welcomed or valued. I’d cautiously recommend it—just don’t expect much in terms of service.
   

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2. R

   Rajeshwari

   San Francisco

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Overall service was good. We went to the restaurant on Christmas and ordered Paneer Lababdaar with sort of naan and Nachos Chaat Papdi, staff forget to serve Chaat Papdi Nachos and never asked if we are missing something however staff was polite and good. So, I just want to suggest the to make a notes while taking order so you will surely be serving all the dishes to people without asking if it is your dish or not as the staff was doing the same. However, staff was so polite and service was so good. Moreover, I would appreciate their help to heat milk for my baby.
   

   Fitoor Santana RowResponded 6 days ago

   Hey Rajeshwari, Thanks for taking the time to share your experience at Fitoor Santana Row. We apologize for the Chaat Papdi Nachos mix-up, we'll definitely take note of this to prevent such instances in the future and use this feedback as a coaching opportunity for our staff. We're also glad to know that our staff was polite and attentive to your needs. We strive to provide a great experience for all our guests, and your feedback is invaluable. We hope to see you again soon for more delicious food and a visible improvement in service. Best regards, Fitoor Santana Row Management Team
   

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3. P

   Pauline

   San Francisco

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   They lost my credit card, but eventually found it. It was a relief that they found it, but it is not cool, unacceptable, and stressful that they misplaced it in the first place :(
   

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4. M

   MeKanya

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great environment. The fire dancers were a nice touch. The food was excellent. The DJ was playing really great music that was a mixture of genres but appropriate for all ages and cultures. We will be back. Great birthday experience.
   

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5. T

   Tanay

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience!! Excellent food! Highly recommend
   

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6. M

   Marisa

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this restaurant. I’m the food is delicious. Great service and wonderful ambiance. It can get loud but in a good way on Friday and Saturday nights with their DJ! So fun and lively. The food and seri e keeps me coming back.
   

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7. V

   Varun

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and drinks. Ambience was good. And service was good as well.
   

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8. a

   amir

   VIP

   Central Coast

   5 reviews

   4.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   needs to improve service, some of our drinks were not served on time and we needed to cancel them as we got clise to finish our food
   

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9. V

   Vijai

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Food is good but some appetizers aren’t particularly great.
   

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10. S

    Shalaka

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on December 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Love fitoor. I bring all my visiting guests here! Great food and service
    

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