FIVE on the Hill

Review summary

1. R

   Ricardo

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Everything was well until I asked for the lobster benedict and I kept biting into the shell. My wife had a good experience but… I had a terrible experience. I paid over $100 to constantly keep biting into shell pieces and I had to be worried about every bite I consumed. I didn’t want to complain or return anything since I used to work in the service industry when I was in college. Especially since it’s V-Day, I just want my wife to have a lovely day. (ALSO PARKING IS FUCKEN EXPENSIVE SO BE READY TO SPEND MINIMUM $15, even self parking)
   

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2. E

   Edwin

   Los Angeles

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 4

   Food was unfortunately not the best and we also spent a lot. We got the lobster chilaquiles and chicken and waffles. The only good thing we tried was the truffle fries, but food was ehhh
   

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3. C

   Catherine

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   The restaurant is where the hotel drop off and valet is located. Lots of noise and honking. Bathroom was inside of the hotel. Window shade was not clipped on one side so it knocked over our water glasses. The meal was not great, steak was overcooked and chewy. Overall do not recommend, I’ve been to nicer restaurant that are worth similar price points and for better.
   

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4. N

   Norma

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   It was a very disappointing day and usually this is not the case. Our lobster chilaquiles were not good as usual. The chips were very stale and our order was messed up when our choice of eggs and there were shells still stuck on our lobster. Also, your website states you open at 10:30am, and when we got there, the greeter was not pleasant and was rude stating they open at 11. It did look like some of them were frustrated opening the day. The drinks were good though. We are continuous customers, but it looks like this visit has us thinking to try new spots 
   

   FIVE on the HillResponded 6 days ago

   Thank you for sharing your feedback. We sincerely apologize for your disappointing experience. We are concerned to hear about the issues with your lobster chilaquiles, including the stale chips, incorrect egg preparation, and the presence of shells. We will investigate this thoroughly with our kitchen team. We also apologize for the incorrect information on our website due to the bad weather we've had to adjust our hours of operation. We strive to provide a warm and welcoming experience for all our guests, and we will address this with our staff. We value your loyalty as a returning customer and are disappointed that this visit has impacted your impression. We hope to have the opportunity to welcome you back soon and regain your trust. The FIVE on the Hill Team
   

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5. s

   sina

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It's a side of the drive way with food from the bar
   

   FIVE on the HillResponded 6 days ago

   Thank you for sharing your feedback. We sincerely apologize that your visit did not meet expectations. We will pass your comments to our team for review. The FIVE on the Hill Team
   

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6. M

   Miguel

   New Orleans

   1 review

   1.0

   1 review

   Dined on February 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Food was trash and cold. Drinks were good tho. Scenery looks better at night
   

   FIVE on the HillResponded on February 6, 2025

   We sincerely apologize for your disappointing dining experience at FIVE on the Hill. We understand your frustration regarding the quality and temperature of the food. Your feedback is valuable to us as we strive to improve. We will make sure we pass your feedback to our culinary team. The FIVE on the Hill Team
   

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7. H

   Hector

   Fort Lauderdale

   2 reviews

   5.0

   2 reviews

   Dined on January 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great, service was great and they also surprised us with an anniversary gift.
   

   FIVE on the HillResponded on January 8, 2025

   So glad you loved everything, including your anniversary surprise! The FIVE on the Hill!
   

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8. E

   Eyal

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined on January 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is a unique location to commemorate a birthday. I encourage you to enjoy it thoroughly.
   

   FIVE on the HillResponded on January 8, 2025

   We're thrilled you chose The FIVE on the Hill for your birthday celebration! Creating memorable experiences is what we strive for. Thank you for the perfect rating and recommendation. We hope to welcome you back soon. The FIVE on the Hill Team
   

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9. T

   Tara

   VIP

   San Francisco

   1 review

   4.0

   1 review

   Dined on January 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really nice experience. Food delicious and they were very accommodating. Great service.
   

   FIVE on the HillResponded on January 8, 2025

   We're glad you enjoyed your experience at The FIVE on the Hill, especially our food and service. We appreciate your feedback and hope to earn that extra star next time. The FIVE on the Hill Team
   

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10. M

    Micki

    Los Angeles

    1 review

    3.0

    1 review

    Dined on January 5, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 5

    Meh. The venue is lovely. It overlooks the city with its beautiful lights. The Christmas decor was festive. The food was mid at best but priced as fine dining. I ordered the blueberry lavender sparkling wine which was surprisingly flavorless until I was about halfway through and realized that most of the syrup was at the bottom of the glass. Then it was too sweet. Bummer! The shrimp cocktail was strange. That's the most accurate way I can describe it. First of all the cocktail sauce was gelled. No exaggeration. It was gelled. I couldn't tell if this was an attempt to be different and fancy (after all the shrimp cocktail was topped with micro greens which was new to me and so unnecessary) or if it was old. Eek! The shrimp were large which was nice but definitely lacked the firm texture of high quality fresh shrimp. They were the texture of the ones you get in the $19.99 premade frozen tray in your grocery store. Just meh. The entree I ordered was even more confusing. It was listed as lobster scampi but was covered in sliced red chilies. WTHeck?! I removed those and the dish was just boring. It didn't have the wine, butter and garlic profile of scampi. It was angel hair, lobster and tomatoes floating in a broth. There was a good amount of lobster and it was perfectly cooked though. So there's that. We ordered the s'mores fondue which was listed as including "burnt marshmallows." What was brought to our table was plain, unheated marshmallows from a bag with some strawberries, graham crackers, bread pretzels (unsalted) and melted chocolate. At first the waiter said the menu didn't say the marshmallows would be toasted. Then I showed him the menu and he apologized and went to ask what happened. Ultimately he didn't charge us for the dish which was nice as we ate just the strawberries. Would I come here again? Only if someone really wanted to. That someone will probably be my sister who enjoyed her lobster scampi but "because it doesn't taste like scampi at all.”
    

    FIVE on the HillResponded on January 8, 2025

    We appreciate your feedback & are sorry your experience didn't meet expectations. We'll address your concerns with our culinary team regarding the food quality & preparation. We're glad you enjoyed the venue & decor. We hope to have the opportunity to provide a better experience in the future. The FIVE on the Hill Team
    

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