Flipside Gastro Burgers

Review summary

1. J

   Joan

   London

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   I was so disappointed after reading all the reviews! The burgers are cooked well done - no options - and the ingredients were so over the top that you couldn't eat the burger in your hands because everything squidged out. I had the Blue Heaven and could not taste any of the 'strong blue cheese' and the burger was dry bc it was well done. My husband had the Sizzle the Bacon and again the taste of the cheese just wasn't there and the beef was dry. The fries were good and so was the coleslaw but that's not what you go to a burger joint for.
   

   Flipside Gastro BurgersResponded 1 day ago

   Thank you Joan for sharing your comments with us on your recent visit. UK Food Safety Regulations require burgers to be cooked well done. This is to ensure that the centre of the burger (made from minced beef) reaches a temperature of 73 degrees. Serving them any other way is unsafe. Most guests love the toppings and comment on how moist of burgers are. We are sorry you felt otherwise, but had you mentioned this to our team during the visit, we would have done our best to rectify the situation. We hope you try us again sometime.
   

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2. K

   Katy

   Worcestershire

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent, efficient and friendly service. Burgers were absolutely delicious and arrived quickly. The overall vibe was relaxed and chilled. Loved the decor. A great place to eat.
   

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3. K

   Katie

   East Sussex

   4 reviews

   5.0

   4 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant was fully booked and totally full .The service and food quality were still excellent .
   

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4. B

   Bradford

   VIP

   Denver

   9 reviews

   5.0

   9 reviews

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The waitresses were very friendly and accommodating. The burgers were good size, very flavorful and juicy. The coleslaw I got with mine was excellent. Best burger I have had in quite a while. We were very happy and highly recommend this restaurant.
   

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5. S

   Sam

   London

   5 reviews

   5.0

   5 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious all cooked perfectly and the service was so welcoming
   

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6. C

   Chris

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was delicious. We all had separate burgers which were excellent. One of the party needed GF and commented it was the best GF burger they had ever had.
   

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7. P

   Paula

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and super service from Emily . Burger choice was excellent.
   

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8. D

   Dan

   London

   4 reviews

   1.0

   4 reviews

   Dined on November 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Ordered 4 burgers, took 45m to come out. Two burgers were cold, another one was very greasy, the 4th was mediocre. All flavourless. For the price it really isn't worth it, don't waste your time or money, find anywhere else but there for burgers.
   

   Flipside Gastro BurgersResponded on November 4, 2024

   Thank you for sharing your comments on your recent visit. It is disappointing to hear that you didn't enjoy your experience. We have looked into the CCTV concerning your recent visit and can confirm that your burger was delivered to you within 19 minutes of ordering (not 45 minutes as you claim). The burgers came straight from the hot-plate to the table. It is therefore unlikely that they were cold. You were checked on by the waiting staff and mentioned nothing at the check-back about cold food. Had you done so, our team would have put things right for you - even had fresh burgers made for you. We suspect your review to be part of a coordinated attack on the business. Save your time.
   

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9. MD

   MagnaD

   Worcestershire

   1 review

   1.0

   1 review

   Dined on October 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   I live local and i convince my husband to go with me and we both tried a cheese burger , because we love hamburger and we had plan to bring our friends from London to have a good experience in a local restaurant in Broadway , the both burgers was 07oz and was cold and the raw meat , it’s the worst we had eat in years , no doing like us you go wast your time and money also we spend almost £50,00 for that experience.unfortunately not had a good one ,since we read the feedbacks and influenced us to go there.
   

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   Flipside Gastro BurgersResponded on October 29, 2024

   Thank you for your feedback. We are very sorry to hear that you did not enjoy your recent visit to FlipSide. Our chefs usually take great care to ensure all our gourmet burgers are cooked properly and our waiting staff are usually extremely attentive and will quickly put right any problems raised with them. During the check back on your table, you indicated that everything was fine with your dishes, no mention of cold or undercooked burgers was made. Had the team been made aware at the time of your concerns, they would have made every effort to put things right. I hope you are able to return at some point in the future and that you have a more enjoyable experience. As you will see from the majority of our guest experiences, our burgers are usually excellent.
   

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10. D

    Dave

    Yorkshire

    1 review

    5.0

    1 review

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went for lunch and had a wonderful experience. Service excellent and not “in your face”. Food very good, although would have preferred the burger medium cooked
    

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